Customer reviews of 1001hobbies

Price of Revell enamel paints at the "cube" in Langon: 1.90 euros, but less variety and follow-up. I used to be a 1001 Maquettes customer, and I don't remember such high shipping costs. That's my only regret, which will probably hold me back in the future.

Products as described and on time.

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Parcel was not delivered. I received an email that there was supposedly a delivery attempt, but no one was there even though I was at home all day. I then received another email that the parcel had been delivered, but it has been missing ever since. Never again.

The original packaging of the item had no sealing seal in fact it looked as if it had been opened before the instructions were resting on top of the loggetto and not underneath as is usual for futaba. the gyroscope was free to bang around inside the box. I don't think anything more needs to be added...

Unacceptable. 4 weeks of delay with several exchanges with Customer Service during which I was promised things that were not done (preparation of the package, shipment within 48 hours, etc...). After three weeks, I decided to cancel my order and order elsewhere. A few hours after sending my cancellation request, I receive an e-mail telling me that the parcel has been dispatched, and Customer Service tells me that it's too late to cancel. And wait! There's more to come! I receive my order and there's a paint missing from the inside. Really, I don't recommend it. I understand that there can be occasional problems and before writing this message, I asked for compensation for the disastrous handling of my order. Message ignored.

Clear site.

Fine took a while arrived neat and tidy.

Product packaging was okay. The delivery time took forever and totally missed the occasion (Christmas).
I ordered 6 weeks in advance and was told it would be in stock within 3 weeks. So 3 weeks from in stock to arriving is terrible.

A site with a wide selection on which I've been buying my figurines for many years. HOWEVER, I'd like to say that I think it's a shame the prices on this site are so high: 40€ for a box that can be found for 11€ on other sites... price rises that drive me more and more to other sites.
Impeccable delivery and returns service.

Plenty of choice and fast service

Hello, satisfied with the article ordered and the delivery.

Good site, follow-up assured.

Everything ok as per description! The only flaw is the shipping that despite however a hypothetical delivery is indicated would be useful you could use a more expedited service!

Good site nothing to say

The parcel was complete and in good condition. However, the order arrived 1 week late.

Communication impossible.1 month delay in delivery without explanation despite numerous requests made by email and calls impossible because the line is always saturated. It was supposed to be a Christmas gift ordered on 22/11/22 and it arrived on 30/12/22! So I'm not satisfied! Why on the site it says delivery in 48h! It's not true at all!

The gift I got my eldest granddaughter arrived after Christmas but it was in perfect condition and my she was here when it arrived. I was pleased with my overall experience with 1001 Hobbies and would order from them again.

Satisfied but a shame not to receive a reply to an e-mail sent.

Fast delivery and good communication. I would suggest putting the item in a box to protect the packaging better rather than using just bubble wrap - unless it was to make it easier to go through customs?

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Matching products only one model is missing, replace immediately by another at my request.

On the whole, I'm very satisfied, except for the shipping, which could be a bit quicker. I can't say for sure whether the long waiting time was due to the shipper or the parcel service.

I am happy with my order received quickly thank you 1001 hobbies

Order made on 04.12.22 sent on 21 after several reminders. Fortunately received on 23 but package opened and 1 product missing. Difficult to refuse the parcel on Christmas Eve.

Refund request since December 20 and still no refund.

My parcel was very damaged I hope that no part is missing...

Product was only two months longer to receive than quoted. Oh well. The event I was going to use the product was several weeks in the past. Guess I will be good for next year.

Wrong model.

Fast delivery and always informed.

Models corresponding well to the request. Correct delivery time. I can recommend 1001 hobbies without any problems. One drawback, I had asked for gift wrapping, the 2 models were wrapped together, they were for different people and in addition, the gift wrapping arrived torn.

Arrived late, but at the turn of Christmas it fits. The rest all good.

Order delivered quickly to the relay point! But the nearest relay point is still 35 km away for me!

Perfect site

An extraordinary delay! Small consolation: free delivery... on the next order!?

Hi empi delivery not consistent with what was described Package( gift to give x christmas) arrived 2 days late so I had to buy other gift

The order was incomplete

Very good buy.

Long, long wait for the package scheduled for Christmas, but it didn't arrive until the 26th, so Christmas was missed for the person who was supposed to get his Christmas present the same day.

Items arrived damaged in very damaged boxes.