Customer reviews of 1001hobbies

For items declared as "immediate delivery" on the site, I had to send two messages of "complaint" before receiving my parcel after 10 days of waiting. My order had obviously not been prepared, because delivered to the carrier, it was delivered to me the next day. Satisfied with the site and the products, but very disappointed with the service in this case.

Good service and plenty of items to choose from. Easy and everything arrives correctly

Very good

Everything is clearly divided by type and scale.

We sent the box with the model wrapped in bubble wrap and, of course, the box was delivered half-crushed. Fortunately, the box is too big for the contents, which were able to slide out and were not damaged!

Box was damaged WITHIN the packaging. Luckily nothing inside was broken (briefly checked).
Big box and the model is big so nicely done on having that available. Just keep in mind the box packing when ordering.

Super nice offer, fast delivery.

Long delivery times, it took over a week for the parcel to be posted.

The product met my expectations, but the delivery time information was a bit erratic. But overall, I would recommend it.

Good range of products that I have not seen on other sites. Excellent customer service…personal, quick and thoughtful. Definitely a two-way exchange.
I did not realise that my order was being shipped from France! I would not have questioned the extra delivery time had I known.

Everything went perfectly

The orders I have placed are taking much longer to be delivered than what it says on the web. I have phoned and emailed them and they never reply .... I am certainly not getting a good deal.

Long lead time for stock Ordered 23/11 received 07/12

Arrived on time and in good condition.

NOTHING TO SAY GO ON AND MERRY CHRISTMAS

The problem is that it takes a long time to arrive.

Everything was fine. However I received an order of Tamiya paints with no name and no reference. Although the fault may be the manufacturer's, however they have not been able to fix it.

In a bubble envelope, do not send

Everything arrived and the packaging was not damaged. It did take a while to ship but it arrived a day ahead of schedule.

Packaging arrived damaged but product itself was good so otherwise no complaints. Top webshop and definitely recommended !

Packed only in bubble wrap, no extra box. As a result, a large dent in the packaging.

Everything perfect! Fast delivery! The goods were flawless.

Fast shipping. Good customer service

Order placed on November 11 and received on December 2. Only after order confirmation appears the actual stock of the purchased items, which justifies the long wait for receipt of goods. Upon opening the package , one item is missing, immediately reported as required by the site. The phone number marked as phone contact has perpetually an answering machine that does not even put you on hold " due to traffic I mean of the phone lines " and how do I communicate ? I still have an order placed on November 23, also delayed due to lack of items in stock reported after payment is order confirmation. I will never use this site again and do not recommend it because of the total lack of communication and transparency.

Ordered items as gifts in October, now December not received the items and no contact from 1001 about any problem,
I contact them to be told I won’t be getting my order, no real explanation why,
Very disappointed as the items were gifts
Not happy

The deadlines shown on the website are not what they are in the end at the time of delivery.

Item has still not arrived. Poor reply when I questioned delivery date.

Colis Simon took us on a 2-day tour of false appointments, only to pick up the parcel at the post office, which was a real shame.
Sincerely

Satisfied with delivery on time.

Shipment in one week instead of 24h on the site brand in stock, difficult navigation and not clear so I took the artr instead of the rtr, price too high so with the addition of the radio I find myself at the normal price, (ordered during black friday sav indicates in stock around 8/12 and delivered 3/12, it was my first order, it will be the last.

The site is very good, the delivery serious and fast when the products are in stock.

It was fast and well packaged

I received my parcel with the wrong products. The 1001 Hobbies employee was reactive and sent me back what I ordered in a very short time. Thank you very much!

After I bought it, the price dropped by half, even though they were offering black Friday discounts.

I have only received one section in the delivery of the order, and I am claiming the second one.

Partial delivery on request

A completely different item was delivered than ordered.

Hello I have been disappointed 2 times the first time the package I was in m'a cours under the rain and the second I never received but marked as delivered in my mailbox Very disappointed and do not think more order on your site Thank you

well packed and delivered with proper care thank you

I have received the wrong delivery