Customer reviews of 1001hobbies

I received a different product than the one I purchased!

Correct delivery

Positive, but I still have some problems with carrier deliveries.

long delivery times and, compared with the competition, the most expensive prices in the sector

Perfect delivery

pass

recommended seller

... average. Everything was announced in stock, but more than 3 weeks for preparation and delivery. Next time I'll order from China myself...

Perfect as requested

Very good choice and attractive price

The navigation on the site is very good and the order simple to make the fast delivery but no product corresponds to what I wanted and to make a return it is a real mission too bad I will not order more.

Very good, but a bit expensive.

Excellent range of models pity they don't include postage

Offering items that are not really in stock came as a bit of a surprise. But the wait was worth it as the product was hard to come by.

for my first order, nothing to report!
fast delivery at the relay point! condition of the parcel nothing to report! collection of the parcel at the relay point good reception! packaging of the parcel very good!

Color sorting for the paints would be great. Order and delivery were spot on.

I was happy with my order, the figurines are very beautiful but I was disappointed with the delivery which was very long.

easy navigation

Took 4 to 6 months, according to me, before it was finally delivered.Had long given up on it

Communication was super bad via email. Had to call and got someone who spoke english on the phone who confirmed that something had gone wrong with the payment. She then initiated the order and promised that the package would arrive after 3 days.not so.was over a week later.so about 3 weeks after I had originally ordered it. No more orders for me with this company until she gets her act together.

Correct.

The choice is vast, fast delivery (when there are products), serious house. Postage too expensive.

awaiting SAV return

In my case, long delivery time. Everything was received nicely. I can recommend 1001 hobbies. Large assortment.

very efficient secretaries

fine

Two months for a model... I claim and after claiming, they send me the wrong one.

ALL O.K.

I will focus on three aspects of this review on the shop: the website, the communication, and the shipping.
The website is great! Everything is clear and easy to find and search. Nothing is glitchy and photos are very clear and descriptive of the item you're going to purchase. What you see in the picture is what you're going to get!
The emails and communication is a bit awkward. The only original email I received when I made the purchase was the notification from PayPal, NOT Hobbies1001. So I had to screenshot the purchase confirmation on my browser and luckily I downloaded the invoice before closing the tab. I'm only bringing this up because most people immediately close the tab when they finish making a purchase and so if they don't download or screenshot the information, then they don't have any way of contacting with their invoice info. This was a pre-order item so when it was past two weeks after the estimated date I sent them an email. The response was within 24 hours and they assisted me easy and provided me with a shipping confirmation! So in some aspects they could improve with their communication and maybe create an automated system where we get the invoice in our email, especially considering they offer pre-order items. I waited 2 and a half months and I still had to send them an email about my item and I knew if I hadn't saved a screenshot of my invoice I wouldn't have that info when I inquired. But when I actually had to contact a person, it was quick and easy and they were very helpful!
The shipping needs to be better. I was very disappointed. The package was literally just 2 layers of bubblewrap and packing tape with the label taped on top. The box of the figure was cracked open. Luckily the figure was fine but they really should have shipped with a cardboard box and packing paper. Collectors who display their figures in box would definitely be livid to see the box crushed in transit. Especially considering I paid $17 for shipping the least I expect is that it comes in a cardboard box.

Site navigation is correct and delivery is good. As for the product, a model of a WW2 aircraft, you should have specified ALL the characteristics of the product (number of parts, quality of manufacture, finish, etc.) The quality of the model is really very disappointing (SMER brand to be avoided) even if the price was low. If I had had more details, I would not have bought it ...

It is not clear that the order does not come from Italy, mine came from France and was not easily traceable(I happened to learn that it was in a post office, unidentified)

On 20/10 I order three items, the availability of the products would be from 31/10. I wait for the aforementioned date but nothing, one of the three items turns out to be unavailable from them and after a month long tug of war I only receive 2 of these products. Customer service is rather slow and questionable. I am now waiting for a refund for the third item.Not recommended.

It would also be great to include tutorials or videos on how to assemble cardboard models.

I have not received what I ordered yet, I will never buy anything from this website again.

The packaging was great and the delivery time was also good. The figures are well made, only one is unfortunately a little smaller than it looks in the pictures

as described

Took a very long time

I received an order for Tamiya paints, which have no identification.

parcel arrived on time with correct packaging. models a little expensive.

The first package arrived quite damaged, after some emailing and sending pictures they nicely resent things....
It is not fast but it is definitely handled nicely hence 4 stars.