Customer reviews of 1001hobbies

Je n'ai toujours pas reçu de colis

Easy navigation. Lots of models can be found . Perhaps the delivery of the requested goods should be speeded up. However my opinion is very good

I'm getting tired (to put it politely) of your repeated e-mails every time I make a purchase! I've already told you: each email is the equivalent of a 40-watt bulb burning for 24 hours. You'll have to ask the "cadsup" who runs your sales department how many heatwaves, glacier melts and forest fires he needs before he understands, or if he'd rather have his children explain to him in 20 years' time how effective his sales strategy has been, climatically speaking. In the meantime, as far as possible, I'll avoid buying from you in the future, just so I can explain to him right away how effective it was, commercially speaking.

The level of customer support is appalling. Immediately after placing the order, I needed to cancel it, and looking at the order information, it was awaiting packaging, and not shipped. Despite me contacting them via email and phone, they simply refused to help, to the point that they were rude and condescending. Due to the web address being a .co.uk address, and a UK phone number, I assumed they were a UK based company, but they are based in France, so if I return it, I have to pay high postage fess. Not at all impressed with how they handled this, and I would strongly advise avoiding this unhelpful and difficult company

I made the return under the conditions of the right of withdrawal. 3 weeks later I'm still waiting for a refund. I'm disappointed with the customer service.

Received wrong article, contacted by phone and by E-mail totally no response from 1001hobbies, no connection by phone at all

The product was fine and reasonably priced, but it was not clear that 1001Hobbies.co.uk was actually in France so the delivery took ten days.

Very slow on orders. A lot of problems.

Waiting time far too long. Avoid offering a product that is out of stock.

It took a long time but everything was fine

Light packaging for delivery: bubble wrap to wrap the box. Defective product. I sent an email but got no reply. Not happy.

Delivery very good , sorry I had to download the plan myself , contact via email was excellent,keep up the good work and see you soon

Easy access

They sent me a different item, not what I ordered! It looks they don't know the products they sell and manufacturers. I received refound sending the product back, but if I order something I expect to receive what I order, not to receive another thing and then waste my time to send it back and wait for refound. Very bad experience!

Ras on my order, 3 days to arrive home well packaged!

Package received promptly but lacks a product that was in stock on the site but is now awaiting delivery.

It is difficult to search for a display case because the dimensions are not always listed in full.

Didn't get two out of the four items that I order (out of stock). But those two that I received were definitely quality.

I ordered a duplicate of a spray can I'd received from TAMIYA COLOR a few days earlier. On the cap of the spray can, the reference number is marked TS-81.
In the search engine, if you type TS-81, you find NOTHING that corresponds to a can of Royal Light Grey paint. If you enter Royal Light Grey in "recherche" you find your spray paint product with not the reference TS-81 BUT TATS-81. By typing directly in "recherche" TATS-81 you find your product on the 1st try!!!! Those who developed the online sales site are not professionals and would do better to sell zucchini and turnips at the local market, I think they would have more skills!!! Really the site is very poorly done, but when you order several times you understand quickly!! Greetings

received damaged package, very poorly protected,

Well-designed site,

Lack of communication, exploding lead times, first and last orders

good handling of me purchase nice store

Hello, the search for paint references on the site needs to be improved. Otherwise, the service is impeccable. Best regards.

Maybe some prices are a little high....

To be fair, I realize that inflation is killing us all, therefore I haven’t ordered many things this year. What I have ordered was handled very well by 1001 hobbies. Thank you

Fast delivery

To be improved clarity in delivery service. Like goods and customer service good.

I have ordered from this site several times. Delivery is always smooth. The wooden models are of very good quality and the final result is amazing (motorcycle, train, boat, catapult, helicopter-airplane, hot rod ...) in short, I recommend it.

Very good

Way too long delivery time more like 2 months while on Your site report in stock.

A complete disaster in the whole order process.

Fast shipping Large selection of games

Not reachable by phone, emails are not answered. And after contact request there is still no contact. For a return.
1 delivery that was good was delivered nicely though and was good.

great item, great price, it took longer than expected, but eventually got here

My order took a month to arrive and without explanation, stuck in transfer, it's a bit long for an item in stock.

First positive experience, arrived in a reasonable time, the pity is not being able to track more accurately the product purchased but overall well.

I had no trouble navigating the site, and the delivery of the products and telephone contact were correct. However, as far as the products are concerned, I was disappointed by the decal sheet.
In fact, for the high price of this DACO DECAL item, I only got a few roundels and badges, but NO fuselage code, and only one profile out of two (same for the wings above and below).
I was hoping to receive a more complete and detailed plate. Thank you for your understanding.
Have a nice day.

Delivery is often not in accordance with the indicated deadlines.

I placed the order on July 6th and it has not arrived yet, it is August 9th, I am trying to get in touch via email but there is no way, I have sent 3 or 4 emails already and no answer, it seems that I have lost my money ordering here.