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G
Rating: 4 out of 5
Service is excellent.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 312 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
The order arrived in good condition and in a reasonable time.
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V
Rating: 4 out of 5
Would be better score if shipping time was faster
A
Rating: 1 out of 5
time to receive delivery of product sold as available extremely long. other suppliers deliver in two days ....
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Response from 1001hobbies
Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible. Thank you for your understanding, Laure
G
Rating: 4 out of 5
wide selection good
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A
Rating: 1 out of 5
Unable to deliver 1 box of soldiers in 1 72. Sent me 2 boxes in 1 35. Not serious at all. Not about to order, will go and see the competition.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
V
Rating: 3 out of 5
Items are good but prices ads shipping way too high.
C
Rating: 3 out of 5
The number of models great, the order easy to place, the delivery could have been faster and the condition of the product upon arrival good. Overall good
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C
Rating: 4 out of 5
Reasonable delivery times, although they could be improved, and perfect packaging.
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G
Rating: 3 out of 5
Takes persistently long for order to be delivered, 2 months is not an exception, by the way, delivered well taken care of, great stuff
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V
Rating: 4 out of 5
large assortment, fast and problem-free delivery.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
V
Rating: 1 out of 5
Package came from France to the United Kingdom in only one layer of bubble wrap as packaging, no box at all!
As a result my item, which was a collectors piece, was damaged very badly.
To add insult to injury they also taped my other item to the collectable items box, damaging it further.
I contacted them but have had no reply so far, I wouldn't recommend 1001 Hobbies.
As a result my item, which was a collectors piece, was damaged very badly.
To add insult to injury they also taped my other item to the collectable items box, damaging it further.
I contacted them but have had no reply so far, I wouldn't recommend 1001 Hobbies.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
V
Rating: 1 out of 5
Pity I didn't search the web before I bought it as I could have got it cheaper. But now for each model I think I would like to build I have googled them and if the model is not considerably cheaper for similar priced ones you can get them without paying postage. Sorry I will not use you again unless I am desperate and watch out for 2 month delivery
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
V
Rating: 1 out of 5
You advertise as 1001hobbies.co.uk but I had to pay import duties of £80.00
How do you think I feel about you
How do you think I feel about you
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
A
Rating: 4 out of 5
Wide choice of products. Good order tracking.
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A
Rating: 1 out of 5
ordered 1 box of soldiers in 1/72 and received the same box in 1/35 twice after almost 3 weeks. Not serious at all, especially after being wrong 1 time and making the same mistake again. I'm not about to recommend your company and would like a full refund for my order.
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A
Rating: 3 out of 5
Perfect packaging, very good condition. Some reservations about the timing and the.unclear delivery dates
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A
Rating: 4 out of 5
Not much to say. Everything went well, even if my last question about my order went unanswered.
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G
Rating: 4 out of 5
It was too small and in the picture it looked bigger.
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A
Rating: 4 out of 5
Clear, coherent site, lots of items in stock ready for shipment. A wide choice of accessories and tools for model making and Gunpla, and we're looking forward to new Gundam and Transformers products very soon.
Fast, careful delivery. See you soon! ^^ Papy TF @youtube.
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Fast, careful delivery. See you soon! ^^ Papy TF @youtube.
A
Rating: 4 out of 5
Package received promptly, well packaged
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A
Rating: 4 out of 5
The wooden model parts are cut with astonishing finesse.
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A
Rating: 4 out of 5
A little misunderstanding at first, but then resolved very well. Bravo
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A
Rating: 3 out of 5
Delay in ordering a second battery, although the quantity was sufficient when the order was placed. But after this problem delivery OK.
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A
Rating: 4 out of 5
j4AI TROUV2 CE QUE JE CHERCHAIS UN PEU PEUTE LONG SI JE N'AVAIS PAS RELANCE ET MALHEUREUS PAS BEAUCOUP DE CHOIX POUR MA GRANDE COLLECTIONDE VOITURES 1/24 POUR LES 24 H DU MANS MAIS J'Y REVIENDIS AU CASE OU
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A
Rating: 4 out of 5
nothing to complain about
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A
Rating: 4 out of 5
Bonjour, dommage que le produit n'était pas en stock
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A
Rating: 1 out of 5
I received a Mickey puzzle, but the picture on the website is of cats. I wanted the cats. Disappointed because the photo and the title don't match.
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A
Rating: 3 out of 5
really too small too bad because it's adorable
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V
Rating: 4 out of 5
A real alternative to local and established retailers
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A
Rating: 4 out of 5
The goods conform to the order and the shipment was Cellere, the prices are medium low. All ok
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G
Rating: 4 out of 5
Caring, friendly. Did have to wait a little longer.
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C
Rating: 4 out of 5
Fast and well-packed delivery
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C
Rating: 1 out of 5
Part of the order does not correspond to what was purchased. I have already sent two emails to customer service and they have not answered me.
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C
Rating: 4 out of 5
Good navigation of the website. Very good products. Good delivery.
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C
Rating: 1 out of 5
Page not recommended at all after a month of waiting for an order that said 2 to 3 days I got the figure that was not instead of sending the expensive version they charge you as if it were that and send you a normal one.
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A
Rating: 3 out of 5
I found what I was looking for, however, the shipping cost is too high.
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V
Rating: 4 out of 5
Good selection. Uncomplicated processes.
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A
Rating: 4 out of 5
1001 has a good stock of products. When contacted he responded and was responsive.
Two glitches: a product initially reported available (and which I had purchased) was later declared out of stock (but I recovered what I had already "shelled out" with another purchase); I had asked about delaying delivery and was confirmed that it would happen and instead the goods were sent to me immediately. Small problems that should be better handled.
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Two glitches: a product initially reported available (and which I had purchased) was later declared out of stock (but I recovered what I had already "shelled out" with another purchase); I had asked about delaying delivery and was confirmed that it would happen and instead the goods were sent to me immediately. Small problems that should be better handled.
C
Rating: 1 out of 5
After placing the order a month ago, I still have not received the package.
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