Customer reviews of 1001hobbies

Fast, efficient service. The only drawback was that the €5 discount could not be applied (it was no longer activated).

The site is totally legit. I had no issues. Only criticism is time to ship order. Still a very good experience. Thank you.

Not delivered on time and an extra £50 in shipment taxes - not made clear on the website!

Please send everything in Dutch for the rest the order was okay.
Thank you.

My last order was rather disappointing.
I had requested the order be canceled due to its prolonged time in being filled and my money refunded. The order for decals was several months in processing.
The request was seen but ignored. I found this as being extremely unprofessional. The refusal to refund my money was annoying and frustrating. Since the order was several months old without being filled or any notice of anything being done till it was shipped months after the order was placed.
This will affect any future orders, if any, that I place with 1001 Hobbies.

Correct

All very well only the problem of the helicopter that is pending a resolution on your part because you have not told me what you think about if you are going to make me a credit note or if you are going to change it for another helicopter. Best regards and thanks

Packaging: Very well thought-out Delivery - Delivery time: RAS Model: "The tailplane / rudder" in plastic, color "Light gray", should have been painted blue like the fuselage! Fuselage paint: you should have chosen a blue that was "matt or slightly satin" for greater plausibility.

Price seemed competitive with no hidden charges eg Duty VAT. Delivery across the border was prompt and tracking adequate. Seemed have a reasonable range of products. First time I have used them and will do again if need arises

Very good site

Unfortunately I would not use this company again. Paid for Express delivery and said it would arrive 2-3 business days. Kept looking for tracking details and found nothing. After a week tried calling the number in the UK as it was a .co.uk website. This was then I got suspicious. Number kept dropping out. BEWARE. This is not a UK based Company like is says it is.
Emailed and got a reply saying item was in received in the UK on 11th July and I would get it within 2 days. Well two days had already passed and nothing.Still no tracking details
Called my credit card company to report a scam. They said to wait another week before looking into it. Then on 20th July nearly 2 weeks after placing order I find I have tracking details. These showed the item arrived in France on 16th so a complete lie by the company telling me it was in the UK on the 11th. It then arrived in UK at Heathrow on the 19th in the evening. I actually did receive this , thankfully but not until the 22nd July having paid for 2-3 express delivery on 8th.

It took several days to ship the order, although when I asked them they responded quickly, and it arrived well packaged and in perfect condition, so overall the rating is good.

+ The paket was well packed and everything was in it unscathed - it arrived much too late.

Problem with IBAN number on prepayment (Hobbies error). No reply by e-mail until after a reminder from the bank.

Very good service, perfect experience!

shipping takes a little while but otherwise fine thanks

Regarding the order that I received five star. However I had previously placed an order that was said to be backordered. I waited almost 3 months before I was informed that they were never going to get it back and again. This is quite disappointing.

all-assembled figurines contrary to my habit of working with spare parts;no pleasure in creating.figurines added to my stock for later use.the capped heads can be adapted fortunately.

Somewhat confusing information on available stock and delivery time. The outer packaging, boxes wrapped directly in a sheet of bubble wrap and 4 pieces of tape, without being spectacular, has fulfilled well and everything arrived intact... And on time.

Good delivery work and friendly drivers

1. I didn’t get all the products ordered
2. You don’t reply to the emails that I’ve sent regarding my order
3. My package was wrapped poor and the box of the product is damaged
4. I don’t think this review will be published

Delivery time a little too long but still understanding. Bag delivered but completely different as pictured

Hello. Nickel chrome for both purchase and delivery. Impeccable. Thank you 1001Hobbies. Yes. Acrylic paint retarder. Good products from what I've seen on various YouTube tutorials. I already have the one for acrylic lacquers. I just needed the one for acrylic paints. For oil paints, I use either Wite spirit or a suitable thinner. And that's it. Hehe. Bonne maquettes à tous. Pierrelebelgeapau.

No problem

I am not happy, of the two models that I ordered I have only received one, the Diana vehicle, the other one "Waiting for replacement : Horch German Major Car (Kfz.15) Early Version" I have not had any news. I have tried to call several times and on the customer service phone there is a voice mail. The store has not contacted me by phone or email as other stores have done when an item was pending replacement. As long as I have no news from Customer Service or the model does not arrive I do not think I will buy again, it is a pity because it has good material that you can not find in other stores.

relatively fast delivery and parcel received in good condition.

Serious order tracking

Customer service really sucks, you can tell they send your messages ASAP with standard replies. Without taking the time to read through and help you properly. Haven't come across such Customer Service since years.

When you order, the product is in stock but for delivery you are missing part of the order and you do not communicate enough.

efficient and cheap for new products and delivery, but expensive for the rest or not in stock....

Good site, with lots of references, even if some are missing (e.g. Vallejo). Filters could be more relevant (e.g. set the model aircraft filter and end up with cars).
It could be interesting to describe what the manufacturers do, to enable novices to choose with greater confidence.

Delivery without notice on different day than indicated

very clear navigation, attractively priced product and delivery on time to my expectations in relay point packaged with care . and model easy enough to assemble for a beginner! just the aerograph is temperamental!!!

It arrived. We paid for immediate delivery, but still took 3 weeks.

Site is uncluttered. The order ran fine. Very satisfied

Delivered faster than indicated at time of purchase.

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Puzzle section. Lots of content, but not so well classified by subject/theme/difficulty level

Unfortunately, the delivery may arrive damaged, but that was the fault of DHL.

All is well