Customer reviews of 1001hobbies

1.Der Verkauf und die Webseite sehr gut. 2 Die Lieferung sehr gut. 3. Der Service nach dem Verkauf maessig, Mein Produkt nicht mehr im Verkauf. 4. Habe auf meine Nachfrage nach Infomationen noch keine Antwort erhalten.

it was good to get progress reports on the status of my delivery,everything worked as it should have.

What I don't understand is ordering on a Dutch website and the order is sent via French mail. That's why it might take a little longer. Otherwise all good with my order, packed fine and delivered without damage.

Carrosserie avec 3 semaine de retard pas de message rein nous sommes un club de modelisme avec 17 adhérant croyer mous nous achetteron ailleurs il y avaitores de 11 kit a acheter aux 1/10 rc team va se frotter les mains

good service, you don't feel abandoned.Thank you

Perfect for the product (impossible to find elsewhere in France!) Slightly slower delivery than advertised.

Poor communication regarding order, and should have been more warning about import fees due.

Fast delivery but product a little below my expectations. Storage box a little damaged and two figurines missing.

I ordered in December but one large item was not in stock (although that wasn't stated when placing the order). Instead of refunding the 52 GBP they gave me a credit note. The item just came back in stock 6 months later so I put it in my basket but there was no way to apply my credit note. I had to phone them and they organised it at their end and I've just had delivery so all's well that ends well. I wasn't happy about getting a credit note when I actually requested a refund but I appreciate them sorting out my delivery now.

I would have liked them to be more flexible in extending my initial order with another product, especially since it had not yet been prepared, as it was Sunday when I requested it.

good overview will be used more often

Ordered a Dice bag and dice. Was sent the Dice Bag with not dice. Tried to contact the company to get the rest of my order shipped to me but nothing was done. I will not be using this site again.

Great site, deliver what they promise.

Very disappointed with my purchase. Item does not work.

Time delivery is disappointing

good

Shipping could be faster

The packaging was not suitable for the contents ordered. The model boxes were damaged at the corners. No cardboard, only bubble wrap, not enough to guarantee the integrity of the parcels sent.

Order tracking is very well organized. Shipment to Switzerland via the CH Colissimo postal service is certainly not the right choice. This postal service felt obliged to carry out a customs clearance check ... and massacred the packaging!... It's a pity that 1001 Hobbies chose the "Colissimo" formula ...it cost them 1 star ...and me an extra bill!... Kind regards.

Order and payment was easy to use.
Communication with 1001 hobbies was excellent. Order arrived early and safely. Would buy from again

Thank you so much my boyfriend loves it excellent quality thank you

Took a while to arrive but all in order

I ordered my product on 7 June with a 1 to 2 week delivery. I did not realise that warehouse was in France. I had to wait 10 days for the order to be processed. It then was ready for dispatch. Then late Friday an error appeared on my order. I emailed at the beginning of the following week to find out what the problem was and when i would get the product and they said my order had a computer bug so the order had to be recreated and it would be delivered in 3 days. I had to wait another 7 days while this order was processed. It then went ready for dispatch and then surprise surprise an error appeared. I again emailed to cancel the order. They responded that the order had been dispatched and if I wanted my money back I would have to return the product. UPS did not collect the product from the warehouse until lunch the next day. I will never use this company ever again.

The track and trace code not convenient

I have not yet snapped up the gift.For punctuality a good grade ,the gift wrapping leaves a little to be desired.

Delivery takes much longer than promised. Weeks - not days. Regardless, product was as described and they do respond to communications.

Information on scales is somewhat confusing and I have confused several products.

They advertised the rare version of the product (and still do) however they sent the common version i can get on amazon instead. Still awaiting to hear back with a free returns label.

Item as per description, very fast shipping

Bad very bad, I still have not received my order. You charge high postage for express courier. It's been more than three weeks. Very bad service. I will never buy anything else from you again, that's for sure.

Took 1 week longer than expected

Poorly controlled delivery times

I order here for the variety and quality of service.

I finally received my order I’m very happy about that and the planes look great I have not tried to build them yet as I’m still working on the ship but they are exactly what I wanted I’m quite satisfied

I was quite happy with the delivery, considering I was not just a stone throw away
Cheers RKA

Order arrived quickly and as expected.

Very good

Hello, this is my first purchase on this site that I did not know. A slight lack of visibility in relation to availability (but it's possible that I didn't see or understand how it worked), however whether it's shipping or after-sales service, there's good responsiveness. To be confirmed on a future order.

All good.

My last order took a long time to arrive: three weeks!