1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
all is fine, little long wait but all is well that ends well
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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wim K.
Rating: 3 out of 5
following a purchase from 10/03/2024
way too long delivery time
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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Patrick C.
Rating: 5 out of 5
following a purchase from 16/03/2024
Everything is perfect
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Jennifer C.
Rating: 5 out of 5
following a purchase from 11/03/2024
Choice of items, top shipping, and customer service 10/10
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M. Asuncion M.
Rating: 5 out of 5
following a purchase from 05/03/2024
Good product and good value for money
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Response from 1001hobbies
Dear customer, We are in the process of clearing our backlogs in the warehouse to get back to normal service. If you have any problems, please contact our customer support email. We will help you as much as possible. Best regards!
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James W.
Rating: 5 out of 5
following a purchase from 12/03/2024
Good selection, reasonable pricing, and good shipping speed on trans-Atlantic orders
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Thomas F.
Rating: 1 out of 5
following a purchase from 21/02/2024
Statue Arrived broken emailed them,they said they would get back to me 6 weeks later they have stopped emailing back terrible customer services will never use them again
Response from 1001hobbies
We are truly sorry to hear about your experience. It's disappointing to hear that your statue arrived broken and that you haven't received a satisfactory response from our customer service team. Please accept our sincerest apologies for any inconvenience caused. We take issues like this very seriously and would like to make things right for you. Your satisfaction is important to us, and we want to ensure that we resolve this matter to your satisfaction.
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HUP hotel A.
Rating: 1 out of 5
following a purchase from 02/03/2024
1.5 month ago placed order of marker blocks incl markers. After a few weeks I received only the pens and the blocks were missing. Had to contact them a few times, only to be told that they were no longer available. Finally I received a return label and immediately returned the pens. Now 1.5 months later I still have not received my money back. The product is still for sale in the webshop. Very disappointed!
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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xavier R.
Rating: 3 out of 5
following a purchase from 15/03/2024
The order I bought did not correspond to the scale that was marked on the site. I have sent it back to you and am waiting for my money back.
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pierre J.
Rating: 3 out of 5
following a purchase from 26/03/2024
the last purchase had a problem with the shipping time to my home...
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Alain G.
Rating: 5 out of 5
following a purchase from 17/03/2024
I liked the multiple choice.
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cyrille G.
Rating: 5 out of 5
following a purchase from 02/04/2024
Excellent
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Pascal M.
Rating: 1 out of 5
following a purchase from 08/03/2024
The only company that never makes a mistake!!! As proof, every other item is delivered wrong and their explanation, barely veiled, is either the deliverer or the dishonest customer!!! But not them! But not them ! 14,90€ for big sums...
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Response from 1001hobbies
Dear Pascal We have read your message and would like to express our deepest appreciation for taking the time to share your concerns with us. We fully understand your frustration and would like to assure you that we take every customer comment very seriously. Customer satisfaction is our top priority and we are deeply sorry that your shopping experience did not live up to your expectations. We would like to assure you that we do our utmost to guarantee the quality of our products and their delivery in the best possible conditions. We are aware that errors can occur, despite our best efforts, and we are here to rectify any situation that does not live up to our standards. We are also aware that customer satisfaction is not just about product quality, but also about the way problems are handled. Your comment about our response to delivery incidents is well noted, and we will work to improve our communication on this subject. We would like to assure you that we remain at your disposal for any questions or complaints you may have. We are here to offer you the best possible service and to rectify any errors as quickly as possible. Once again, thank you for your feedback and please accept our sincerest apologies for any inconvenience this may have caused.
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Daniel B.
Rating: 5 out of 5
following a purchase from 17/03/2024
the product is great already mounted
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Antonio M.
Rating: 5 out of 5
following a purchase from 13/03/2024
Easy and fast.
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Response from 1001hobbies
Dear customer, We are currently working to solve our backlogs in order to get back to normal service. If you have any problem, please contact our customer service email address. We will help you as much as possible. Best regards!
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Jacques L.
Rating: 5 out of 5
following a purchase from 13/03/2024
I'm very happy with the products I take Fast shipping
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Response from 1001hobbies
Jacques! We are delighted to hear that you are satisfied with our products and that you have found our shipping service to be prompt. Your satisfaction is our top priority and we're glad to know that we've met your expectations. Your positive feedback encourages us to maintain our high quality standards and continue to provide you with a pleasant and hassle-free shopping experience. If you have any further questions or needs, please don't hesitate to contact us. We're here to help. Once again, thank you for your confidence in our company. We look forward to serving you again in the near future.
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Peter B.
Rating: 5 out of 5
following a purchase from 19/03/2024
Everything worked perfectly.
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Response from 1001hobbies
Thank you for your positive feedback!
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Yann R.
Rating: 5 out of 5
following a purchase from 08/04/2024
always efficient and "tailor-made" best regards
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CARLOS M.
Rating: 5 out of 5
following a purchase from 20/03/2024
Late delivery, but good
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Response from 1001hobbies
Dear customer, We are in the process of resolving our backlogs in order to return to normal service. If you have any problems, please contact our customer service email address. We will help you as much as possible. Best regards!
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Dirk R.
Rating: 1 out of 5
following a purchase from 26/02/2024
Unfortunately I cannot give a good rating. After several attempts by email, it was not possible to deliver to my delivery address, although I was promised my change by email. Had to pick up my order with much effort at an unknown delivery address. In addition, I have pointed out that I am severely disabled. I will not order again, unless hell freezes over....
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Response from 1001hobbies
Dear Customer, We are deeply sorry to learn of your unsatisfactory experience with our delivery service. Your experience did not meet our high standards for customer service, and we sincerely apologize for any inconvenience this may have caused. We understand the importance of delivering your orders to the address provided and regret any misunderstandings or errors in the delivery process. Your feedback is valuable to us and we will investigate this situation to ensure appropriate action is taken to ensure this does not happen again in the future. We would also like to apologize for any inconvenience caused by having to pick up your order at an unexpected delivery address, especially given your situation. Your comfort and satisfaction are of the utmost importance to us and we sincerely regret any stress or difficulty this may have caused. We understand your decision to no longer order from us and we respect your choice. Should you change your mind in the future, we would welcome the opportunity to regain your trust and provide you with a positive shopping experience. Yours sincerely,
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Roman S.
Rating: 5 out of 5
following a purchase from 13/03/2024
SUPER !!!!!!!!!!!!!!!!!
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Response from 1001hobbies
!!!!!
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Solange B.
Rating: 5 out of 5
following a purchase from 01/04/2024
very fast delivery
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jimmy G.
Rating: 5 out of 5
following a purchase from 24/03/2024
Great products,great packaging
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Ghislaine K.
Rating: 5 out of 5
following a purchase from 08/03/2024
Perfect, nothing to complain about
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Thorsten T.
Rating: 5 out of 5
following a purchase from 12/03/2024
Pages well organized and clear. Order went smoothly. Delivery without any problems.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Marc M.
Rating: 5 out of 5
following a purchase from 06/04/2024
Nickel
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Paolo M.
Rating: 5 out of 5
following a purchase from 02/04/2024
Everything arrived perfectly, on time, maybe even early. Very good packaging. Great service I will use it again in the future.
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Response from 1001hobbies
Dear Customer, We are extremely pleased to hear that your order arrived safely and on time, perhaps even ahead of schedule. Ensuring fast and safe delivery is one of our top priorities, and we are pleased that we were able to meet your expectations in this regard. We really appreciate your positive comment about the packaging: it is important to us that our products arrive in optimal condition. We are pleased that you found our service excellent and intend to use it in the future. If there is anything else we can help you with or if you have any other comments to share, please do not hesitate to contact us. Your satisfaction is our top priority and we will always do our best to ensure you have an excellent shopping experience. Thank you again for your feedback and your trust in us. Sincerely
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Marcus D.
Rating: 5 out of 5
following a purchase from 26/03/2024
Super selection and fast delivery. Always happy to return!
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Pablo R.
Rating: 5 out of 5
following a purchase from 04/04/2024
Fast shipping
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Response from 1001hobbies
Dear customer, We are currently working to solve our backlogs in order to get back to normal service. If you have any problem, please contact our customer service email address. We will help you as much as possible. Best regards!
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Raphaël R.
Rating: 5 out of 5
following a purchase from 07/04/2024
Super fast delivery for really nice prices. The most annoying thing is the delivery charges.
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Francois S.
Rating: 5 out of 5
following a purchase from 28/03/2024
Plenty of choice and good service
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Roberto P.
Rating: 5 out of 5
following a purchase from 06/03/2024
Modeling professionals
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Lee S.
Rating: 5 out of 5
following a purchase from 06/04/2024
Item received quickly and reliably.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Ad M.
Rating: 5 out of 5
following a purchase from 06/03/2024
Smooth process from purchase to delivery. No problems
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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Frédéric L.
Rating: 1 out of 5
following a purchase from 16/03/2024
Long delivery times are fine. If the buyer knows this BEFORE placing the order, there's no problem - the purchase is made with full knowledge of the facts. I find it very regrettable to be informed of the delivery time AFTER payment of the order, and moreover by messages that do not indicate any date. Yours faithfully
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Response from 1001hobbies
Dear Customer, Thank you for your feedback and we fully understand your concern regarding the communication of delivery times. We sincerely apologize for any confusion or frustration this may have caused. We take your feedback very seriously and are committed to improving our communication process to ensure complete transparency from the very beginning of your shopping experience. Your satisfaction is our top priority. We are currently working on solutions to inform our customers of delivery times from the moment they place their order, ensuring a smoother and more transparent shopping experience. In the meantime, we invite you to contact us directly with any questions or concerns you may have about your order. We're here to help and to provide you with the best possible service. Once again, please accept our sincerest apologies for any inconvenience this may have caused. We greatly appreciate your feedback and patience as we work to resolve this issue.
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Sébastien H.
Rating: 5 out of 5
following a purchase from 17/03/2024
Order OK
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Stefano G.
Rating: 5 out of 5
following a purchase from 13/03/2024
Catalog is fine
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Norber R.
Rating: 5 out of 5
following a purchase from 19/02/2024
Top, gladly again.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Giacinto G.
Rating: 5 out of 5
following a purchase from 06/03/2024
nothing to say all ok
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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James W.
Rating: 5 out of 5
following a purchase from 27/02/2024
delivery is always quick, even for trans-Atlantic shipping. Selectyion is very good, and availability is usually good.
Response from 1001hobbies
James Thank you for taking the time to share your positive experience with us. We're delighted to hear that you have consistently received quick delivery, even for trans-Atlantic shipping. Ensuring timely delivery, regardless of distance, is one of our top priorities, and we're glad to know that we've been successful in meeting your expectations. We're also pleased to hear that you find our selection to be very good and that availability is usually excellent. Offering a wide range of products and ensuring their availability is important to us, and we're thrilled that it has contributed to your satisfaction. If there is anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us. Your continued support means a lot to us, and we're committed to providing you with exceptional service every time you shop with us. Thank you once again for your kind words. Best regards,
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