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C
Rating: 5 out of 5
Fast and very accurate in the description
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 312 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very good site and reasonable prices
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G
Rating: 1 out of 5
I didn't even get half of my order but paid for it. I actually want my money back.
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Response from 1001hobbies
Hello, thank you for your message. We deeply regret this situation. Could you please send a message to [email protected] indicating which items are missing? Thank you very much!
G
Rating: 5 out of 5
Cleanly packed
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A
Rating: 5 out of 5
Never have I had a problem with the purchases I have made.
You guys are really good.
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You guys are really good.
A
Rating: 5 out of 5
perfect packaging; nickel
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A
Rating: 3 out of 5
Rather long delivery time, no information, difficult to contact seller and in the end one of the items was changed for another reference, certainly equivalent, but a little message would have been welcome. In short, first and last order with this seller.
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V
Rating: 5 out of 5
Good and fast customer service. Fast delivery and great stock. Gladly again
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V
Rating: 5 out of 5
Received promptly and well packaged faultless service
A
Rating: 5 out of 5
Everything went smoothly, from choosing the figurine to receiving the parcel. I can't recommend it enough!
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A
Rating: 5 out of 5
As impeccable as ever.
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A
Rating: 5 out of 5
the customer service is very good, only small things should be changed in my opinion.
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V
Rating: 5 out of 5
Always delivered all orders to Germany without any problems. I often order from 1001 Modellbau and am completely satisfied with the service.
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A
Rating: 1 out of 5
An order that took two months to arrive. If you're ordering for a birthday, plan well ahead. A plane is missing and -1001 has offered to reimburse me (we'll see if the contract is honored from start to finish).
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Response from 1001hobbies
Hello and thank you for your message. We are sincerely sorry for this situation. I will pass on your feedback to our customer service department. Have a nice day!
V
Rating: 1 out of 5
My "gift" arrived in a jiffy bag already opened with the contents inside, compromised.
Response from 1001hobbies
Hello, thank you for your message. We are sincerely sorry for this situation, which is beyond our control. I see that customer service has already been in touch with you, but please let us know all the details of the delivery so that we can inform both the warehouse and the delivery company. Thank you very much!
A
Rating: 5 out of 5
It seems to me that this time, the whole process was impeccable.
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A
Rating: 5 out of 5
Order corresponds to the description, shipment delayed but we were warned but very happy with the product because it could not be found elsewhere.
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A
Rating: 5 out of 5
Perfect service :) Order and product received on time and in good condition (would definitely recommend)
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G
Rating: 3 out of 5
Large assortment which is very positive, only because of different languages the description is not always clear. Furthermore, the delivery time is relatively long (considering what most Dutch shops can do) It is also a pity that you can not make a wish list or something for future orders. You have to keep looking everything up. Also customer contact is not good in terms of answering in the right language.
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A
Rating: 1 out of 5
All references in stock but more than a week to receive the parcel and what a parcel !!!! A poor bubble envelope with pots of paint, a brush without any protection... I don't recommend!
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are sorry if your experience was not optimal. One of the products, Flex Set, was indeed awaiting restocking, which explains why the parcel took a little longer to be dispatched. I'll pass on the information about the protection used for your parcel. We wish you an excellent day. 1001Hobbies customer service
A
Rating: 5 out of 5
A wide choice of miniatures and the possibility of pre-ordering boxes that are temporarily unavailable. A real plus when preparing a project, especially for wargames.
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A
Rating: 5 out of 5
As usual, everything is transparent, we are well informed about the availability of products and moreover, the estimated delivery times are always respected and delivery is regularly in advance.
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G
Rating: 5 out of 5
I am very satisfied, not everything of my order could be delivered, but that is then neatly resolved. You get no money back but a coupon with the amount [ code] what you can then use with a next order. I have no problems with that, I was also informed in advance.
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G
Rating: 5 out of 5
Super fast delivery; cool product.
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A
Rating: 5 out of 5
Quality of service and excellent selection of models
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A
Rating: 5 out of 5
Fast and careful delivery, very good.
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V
Rating: 5 out of 5
Super product, fast delivery.
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V
Rating: 5 out of 5
I am very happy with the colors. I can recommend them to others
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V
Rating: 5 out of 5
1001 hobbies seem to have a lot of the items I need for my hobby..
A
Rating: 5 out of 5
I have already replied on 30.06.2023.
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G
Rating: 5 out of 5
Since my order went through a French bank number, I did check 4 times to make sure it was the right one. Home delivery was first supposed to be during next Thursday. Quite unexpectedly, this became Saturday morning already! The contents of the box - I am also very satisfied with that.
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G
Rating: 5 out of 5
Quick response. Good clientele. Thanks for the service. Mvg. Ruben
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A
Rating: 5 out of 5
Perfect, nothing to complain about, top service
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A
Rating: 5 out of 5
OK GOOD PERFORMANCE
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A
Rating: 5 out of 5
very nice model and good functionality and well realized
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G
Rating: 5 out of 5
Well taken care of, good guidance and handling
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A
Rating: 5 out of 5
Excellent
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G
Rating: 5 out of 5
Very nice goodies! Fast delivery. Absolutely great! I will definitely be ordering from them again.
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V
Rating: 5 out of 5
Appreciate the service and stock:)
A
Rating: 3 out of 5
Hello, Deadlines met, but you have to remove the label stuck on the pot, when it does not tear off, to get the number of the pot. When you order 3 Tamiya X1 pots and 3 X18 pots, you need a lot of patience...
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