Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 312 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2023
The first time I ordered on this site I was surprised by the speed of delivery time top nothing to say to stay at this level
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2023
fast efficient
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 21/01/2023
Fast and very satisfied with their service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2022
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2022
Superb figurine impeccable delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2023
Fast and careful delivery. Item available immediately. Very good service and order tracking. I recommend this site
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 22/01/2023
Perfect! Very fast, very precise.thanks a lot!
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 30/12/2022
perfect, both parts and assembly instructions
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2023
Perfect
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 12/12/2022
Very bad, I already sent them the message indicating that I had not received one of the items and I asked them to proceed to redeem it for a voucher as they had done with two items that finally could not servire either. I copy you the forwarded in which contains the reference of the missing item and that as of today I no longer need.Good morning, I just received the package and in it I am missing: Avro Lancaster Dambuster B. III (exterior) (designed to be farming with Airfix kits) Part number : MXSM72205. Quantity : 1, 19,69 €, Total : 19,69 € I have seen that if I have redeemed a voucher for the items Reference : QB72467 and Reference : AMMO-1011. I would be grateful if you could proceed in the same way with the item that you have not sent me.Regards, TolO Corró.
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Response from 1001hobbies
Hi, thank you for your message, which is very important to us as part of our continuous efforts to improve our services. I have just informed customer service to give you a voucher instead of the missing model. I am very sorry for this situation and wish you a good day.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/12/2022
1001 Hobbies had the items in stock which I needed. Once the items were shipped, the delivery time was very quick since the items were being shipped from overseas.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 03/01/2023
I still think that this is a very professional company with an impeccable management. It is very commendable that they continue to work with Ukrainian companies despite the war and that I can enjoy models made in Kiev itself!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2023
Not happy with the delivery costs. 30 euros em France 38 fr.s em Switzerland too expensive doudou
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 05/12/2022
prrecise, punctual, excellent packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2023
order received product quality low
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 08/01/2023
order never arrived and not even refunded
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for the situation. With the low-cost delivery method and no tracking, unfortunately the package may take up to a month to arrive. Can you email us at [email protected] at the end of next week if the package has not arrived yet? We will then send you a new one.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 23/12/2022
I received the whole thing but in the assembly box of the model airplane I found the decals partly compromised i.e. they were used and then put back in the plastic package maybe it is not up to you but I think it is detrimental to your image
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 30/12/2022
Problem-free processing . Very good !
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Verified Buyer
Rating: 1 out of 5
following a purchase from 14/12/2022
My order was delayed, then when I received it most of the labels were damaged or ripped off my items. Sent a note to customer service and they did nothing. I won't ever shop with you again.
Response from 1001hobbies
Hello, thank you for your very important message to us. We are taking it into account to improve our services. We are sorry for the state in which the products arrived, this is beyond our control. As indicated by our customer service, the label problem does not affect the effectiveness of the product. However, we can offer you a 5€ gift voucher to use on your next order with the code SAVCOM5. Have a nice day
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 31/12/2022
Very fast in express delivery.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 17/01/2023
Clear site with very many choices for modeling.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 18/01/2023
Great service. Prompt dispatch
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 03/01/2023
consistently exceed expectations.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 30/12/2022
The order went well. Your site could be improved in the question of filters, in the case of aircraft or tanks for construction could have filters by countries and / or periods, for example all the English aircraft of the second war.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 24/12/2022
Ok ok ok ok ok ok
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2023
the glue proved unusable, apparently due to low-temperature exposure on delivery
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 10/01/2023
Many nice items, smooth payment with fast delivery
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 13/01/2023
Delivery times are too long.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2022
c , est super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2023
It went well, the site is pleasant and practical. No complaints.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 13/01/2023
Good service and follow up. Perfect packing conditions.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 06/01/2023
A very clear website and ordering/payment was very easy. Shipping was well packaged. Shipping took a few days, but everything received in good order. Will definitely order here again! Thanks!
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 17/12/2022
Good fast service!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 06/01/2023
Terrible DONT BUY FROM HERE SEARCH ELSEWHERE! I got express shipping and received my order (a birthday present) a week after the party. When I contacted the company for help they basically told me they couldn’t do anything because I chose a shipping option without a tracking number. How exactly was I meant to know that express shipping didn’t come with a tracking number when it was not listed anywhere. I wasted 10$ just to receive my package on time. Very unprofessional as well , they gave me an update only when my payment went through and when my package was given to the courier but not after that I didn’t even get a notification my package was delivered (many days late) I definitely will not be putting my money into this company anymore and I suggest that you do not either. Search for the product you want elsewhere, you will most likely find it and the service will definitely be better than the one given here. I honestly should have been more careful but I only found the reviews after I had already ordered and all the negative ones had the same points. Definitely pay attention to the reviews and DO NOT WASTE YOUR MONEY HERE!!!!
Response from 1001hobbies
Hello, thank you for your important message. We are very sorry for this unsatisfactory experience. We fully understand and will pass on the information regarding this lack of tracking information. I am even more sorry that with this method of delivery without tracking, it is impossible for our customer service to answer your question about the status of your order. Have a nice day.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 10/01/2023
Fast shipping, easy ordering on the website. Exactly what I needed!
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 29/11/2022
I give you 5 stars, because I had no problems with you until the order referred to in the post, a box of Assyrian auxiliary infantry from Hat Industries and a funko pop. I understand that I placed the order a little before Christmas, you had problems with the funko, I think you didn't have it in stock or you had a problem with a supplier. As I understand that it was a very bad time and that you are not to blame, and taking into account that I had no problems with you until now, I not only give you 5 stars, but I still trust you. I only ask you to improve as much as possible the stock of the website and if there are problems with any order, please contact me to tell me why. Having said that, thank you very much for everything. The order arrived in perfect condition, and it is to be appreciated that you have such a varied catalog that you have.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2022
One of the products was never available. After 3 months of waiting and exchange I ask for a refund. I hope I won't have to wait so long for this one.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are terribly sorry for this delay. I can confirm that your refund request has been processed. We wish you an excellent day. 1001hobbies customer service
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 15/12/2022
All fine with order and delivery. You do have to wait a while to get it. One product I ordered was out of stock and then you get a vocher? Really very weird, never experienced that with other sites. You just get your money back. First of all I have to create an account to use that voucher because if possible I charge as a guest and secondly I don't know when I will order something from 1001hobbies again. So that mail I had about that voucher keeps disappearing down in my mail folder with the result maybe that it gets forgotten. Very inconvenient, not customer friendly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2023
Fast, perfect delivery
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Verified Buyer
Rating: 5 out of 5
following a purchase from 11/12/2022
I brought the lomax for my partner he has 1 exactly the same color etc