Customer reviews of 1001hobbies

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Acheteur Vérifié

Rating: 5 out of 5

Published on 20/01/2023 à 14h43 following a purchase from 15/01/2023

Very good. Quick and efficient

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Acheteur Vérifié

Rating: 5 out of 5

Published on 20/01/2023 à 12h51 following a purchase from 16/01/2023

Fast delivery love the product will use again.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 20/01/2023 à 11h53 following a purchase from 08/12/2022

due to delivery problems, Hobbies assumes and assures. refund made.
Hoping that future orders will be delivered with more care.
thank you to the after-sales service for their understanding and efficiency.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 20/01/2023 à 11h47 following a purchase from 11/01/2023

Fast shipping. 2nd time I've ordered from this site, and I'm completely satisfied!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 20/01/2023 à 11h40 following a purchase from 13/01/2023

Nickel

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Geverifieerde Koper

Rating: 5 out of 5

Published on 20/01/2023 à 08h26 following a purchase from 30/12/2022

Good clear website with large assortment

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Verifizierter Käufer

Rating: 1 out of 5

Published on 20/01/2023 à 07h59 following a purchase from 04/01/2023

Delivery was ok and quick. Unfortunately, it was not clear in the description that the GAME IS IN FRENCH and so it was returned. I have already sent 3 emails to the addresses given as I have sent the game back and I would like a confirmation of the refund of my money. I also sent the successful DPD tracking delivery. No answer or the same within 10 working days !!!
Therefore, I would rather look for another provider where the customer service etc. works!

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Response from 1001hobbies Published on 25/01/2023

Hello, thank you for your message, which is very important to us. We are terribly sorry for this situation. Indeed, we have just seen that some games do not include information about the language. We will change this as soon as possible to prevent this from happening again. In the meantime, we would like to apologize to you again. Have a nice day.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 20/01/2023 à 07h59 following a purchase from 14/01/2023

Zeer correct

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Acheteur Vérifié

Rating: 5 out of 5

Published on 20/01/2023 à 07h33 following a purchase from 16/01/2023

Products always sent very quickly, parcels neat and secure.

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Geverifieerde Koper

Rating: 5 out of 5

Published on 20/01/2023 à 00h40 following a purchase from 03/01/2023

good service

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Verified Buyer

Rating: 5 out of 5

Published on 20/01/2023 à 00h21 following a purchase from 27/10/2022

From France. Order arrived complete. Am very pleased. Many thanks.

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Verified Buyer

Rating: 3 out of 5

Published on 19/01/2023 à 22h42 following a purchase from 06/01/2023

Overall a good experience. My only concern was the manner in which the item was packaged. It was not in a box, it simply had bubble wrap around it. To travel the distance it did without proper packaging is risky. Also the item could be plainly seen through the bubble wrap. I don't want my purchases visible to those who have no need of seeing it.

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Verified Buyer

Rating: 1 out of 5

Published on 19/01/2023 à 22h36 following a purchase from 11/12/2022

Not happy as emailed to cancel order 4 hours after ordering and was told it couldn’t be cancelled as it had been posted already.
Can’t send back as will cost to much.

Response from 1001hobbies Published on 25/01/2023

Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We're terribly sorry to hear your customer experience was not satisfactory. Once the package is sent, we indeed cannot stop it and take it back :( Have a great day, https://www.1001hobbies.co.uk/

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Verified Buyer

Rating: 5 out of 5

Published on 19/01/2023 à 21h39 following a purchase from 05/01/2023

Site easily navigated, materials sought were available, shipping speed was very good, especially as material was being shipped across the Atlantic. Packing was good, materials arrived in great shape. Prices were reasonable, material descriptions were generally good, although sometimes a little vague on applications.

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Verified Buyer

Rating: 1 out of 5

Published on 19/01/2023 à 20h38 following a purchase from 05/12/2022

Ordered on 5/12, got it delivered after christmas

Response from 1001hobbies Published on 25/01/2023

Hello, Thank you for your comment. We regret this incident beyond our control and apologize to you. The package was sent right away, but the delivery took quite some time as the holidays were approaching. Have a great day, https://www.1001hobbies.co.uk/

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Verified Buyer

Rating: 3 out of 5

Published on 19/01/2023 à 20h38 following a purchase from 04/12/2022

Ordered in early December but didn't arrive in time for Christmas. Probably mostly down to UK border chaos though and not your fault.

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Acquirente Verificato

Rating: 5 out of 5

Published on 19/01/2023 à 20h28 following a purchase from 23/12/2022

it arrived quickly, I found and bought in this model store the TT02 of Tamiya only for the beautiful body of the legendary subaru99 body to keep it only for display

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Acheteur Vérifié

Rating: 5 out of 5

Published on 19/01/2023 à 18h17 following a purchase from 06/01/2023

Super fast shipping

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Acheteur Vérifié

Rating: 5 out of 5

Published on 19/01/2023 à 17h43 following a purchase from 05/01/2023

Well-stocked site with plenty of choice at reasonable prices.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 19/01/2023 à 16h41 following a purchase from 23/12/2022

Professional, fast and friendly

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Comprador Verificado

Rating: 3 out of 5

Published on 19/01/2023 à 16h36 following a purchase from 29/12/2022

Late delivery

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Acheteur Vérifié

Rating: 5 out of 5

Published on 19/01/2023 à 16h36 following a purchase from 07/01/2023

Very satisfied with my purchase! Thank you very much.

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Geverifieerde Koper

Rating: 5 out of 5

Published on 19/01/2023 à 14h10 following a purchase from 12/01/2023

good service

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Verified Buyer

Rating: 5 out of 5

Published on 19/01/2023 à 10h04 following a purchase from 11/01/2023

Very prompt service with clear information throughout the delivery. You have made my grandson very happy, thank you.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 19/01/2023 à 09h29 following a purchase from 03/01/2023

good value for money and impeccable service; I recommend it.

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Comprador Verificado

Rating: 5 out of 5

Published on 18/01/2023 à 23h01 following a purchase from 11/01/2023

Everything perfect

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Verified Buyer

Rating: 5 out of 5

Published on 18/01/2023 à 21h59 following a purchase from 28/12/2022

Item of Liam funko pop was only available on this site. Was kept up to date on order right till delivery.
Nicely packaged. Happy with order.

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Geverifieerde Koper

Rating: 5 out of 5

Published on 18/01/2023 à 20h16 following a purchase from 14/12/2022

super

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Acheteur Vérifié

Rating: 5 out of 5

Published on 18/01/2023 à 16h26 following a purchase from 26/12/2022

Everything is perfect, the choice, the prices and the after-sales service, bravo!

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Acheteur Vérifié

Rating: 1 out of 5

Published on 18/01/2023 à 16h16 following a purchase from 30/11/2022

Problem of delay in the order I wanted to cancel impossible to joindres I received the product 2 months after whereas I did not need it any more to disadvise

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Response from 1001hobbies Published on 23/01/2023

Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We're terribly sorry, but our customer service team is available by phone or e-mail at [email protected]. I see that Mondial Relais did indeed take some time to deliver your order. Once again, we apologize for this incident, which was beyond our control: I think the network must have been overloaded during the holiday season... We wish you an excellent day. 1001hobbies customer service

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Acquirente Verificato

Rating: 3 out of 5

Published on 18/01/2023 à 15h39 following a purchase from 09/01/2023

No problems in particular with the delivery and quality of the products, however, stickers were applied to the Tamiya cans that cover the label preventing the product's technical specifications from being read correctly.

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Geverifieerde Koper

Rating: 5 out of 5

Published on 18/01/2023 à 15h26 following a purchase from 27/12/2022

Fantastic in all areas - top service - thank you very much!

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Geverifieerde Koper

Rating: 5 out of 5

Published on 18/01/2023 à 15h05 following a purchase from 12/01/2023

delivers as agreed

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Comprador Verificado

Rating: 3 out of 5

Published on 18/01/2023 à 14h34 following a purchase from 01/01/2023

It is unfortunate not to be able to make a serious follow-up of the shipment. Likewise the fulfillment of the estimated date of reception. The contact with you is relatively fluid, in one direction. But it does not offer valid answers.

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Comprador Verificado

Rating: 1 out of 5

Published on 18/01/2023 à 13h57 following a purchase from 08/12/2022

very bad

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Response from 1001hobbies Published on 25/01/2023

Hello, thank you for sending us a message. I see the order took a while to arrive, but are there any other problems? Please tell us more so we can understand all the difficulties encountered, from start to finish. Thank you

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Acheteur Vérifié

Rating: 5 out of 5

Published on 17/01/2023 à 22h11 following a purchase from 10/01/2023

Serious site. Order arrived within the time announced. Thank you

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Comprador Verificado

Rating: 1 out of 5

Published on 17/01/2023 à 18h44 following a purchase from 29/12/2022

THE ORDER DID NOT ARRIVE ON THE ESTIMATED DELIVERY DATE AND HAS ARRIVED ALMOST 10 DAYS OR MORE LATE

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Response from 1001hobbies Published on 25/01/2023

Hello, thank you for sending us an important message. We are very sorry for the delays, which are beyond our control. We ship the order as soon as the purchase is made, but the low cost delivery method slows down the date in times of high demand. Have a nice day.

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Verifizierter Käufer

Rating: 1 out of 5

Published on 17/01/2023 à 16h11 following a purchase from 05/01/2023

Item arrived damaged and company cannot be reached by phone.

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Verifizierter Käufer

Rating: 5 out of 5

Published on 17/01/2023 à 15h59 following a purchase from 01/01/2023

The kit is just as I imagined the packaging and delivery perfect I can only recommend!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 17/01/2023 à 14h04 following a purchase from 07/01/2023

Fast delivery, minimal packaging (thanks for the planet), competitive prices...I recommend.

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