1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
I hate to write a bad review about model stores, but this one in particular is just not good enough. It turns out that I order three models, and for one of them they send me an incorrect reference, another model. Nothing happens, it can happen to anyone. As I keep the item intact and sealed, I take pictures and contact them to exchange it for the correct reference. As an answer they practically laugh in my face telling me that it is the same reference, all this in spite of having in front of me the attached photos of the order and of the received model. From then on, silence, they don't answer emails anymore. I am very sorry but this will not happen to me again. From now on, as much as I hate it, I will buy all these items on Amazon, which I know will offer me a better response to any problem. Run away from this French store, it is not worth the risk.
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Response from 1001hobbies
Hello, thank you for your message. We will take your comment into account to improve our services in the future. I see that there was indeed a referencing problem, we are very sorry. We have proposed you by email several solutions to return the item or offer you a refund. Do not hesitate to contact us by email at [email protected]. Thank you and have a nice day!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2022
Delivery on time. The items ordered were well packaged.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 01/01/2023
I am very satisfied with the 1001 hobbies.co.uk of my order and delivery on the correct date . I see further necessary orders to be made in these coming months . 1oo1 hobbies keep up the good work ( congratulations ) .
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2022
Perfect transaction! Thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2022
Hello good product despite the 2 bad experiences in your deliveries
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 29/12/2022
Coming very late
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Response from 1001hobbies
Dear customer, thank you for your message. We are sorry that your experience was not satisfactory. We will take note of your feedback to make improvements in the future. Have a great day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2022
It was perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2022
First purchase on this site, large choice, interesting prices. Delivery in 3 days, a nice surprise as it was announced in 5! I would definitely recommend 1001hobbies.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 02/01/2023
Excellent service
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 20/11/2022
Order not received
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Response from 1001hobbies
Hello, thank you for your message. The package has unfortunately been rerouted, beyond our control, and we are very sorry about that. As indicated in our email yesterday, we have placed a new GA9BMTLYZ order which is currently being prepared. Have a great day!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2023
Super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2022
Good, clear site navigation, very well-prepared parcels and very good protection for fragile items, fast deliveries. All in all, a highly professional service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/01/2023
2nd time qUE damaged product in the parcel!!! worse than the first time; in addition, cardboard with oily product on it!?!!
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Response from 1001hobbies
Hello, Thank you for your comment. We are terribly sorry for this problem, which is beyond our control. We have contacted the supplier for a response. As soon as we know more, please be assured that we will take the necessary steps to provide you with a suitable solution. Thank you for your patience.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 29/12/2022
order was correct and delivered on time
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Verified Buyer
Rating: 5 out of 5
following a purchase from 27/12/2022
Great communication and order showed up when they said it would!
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 02/01/2023
O envio do pedido foi quase imediato!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2022
Very satisfied.item shipped on the date announced and received within the week. Easy navigation on the site to register,find and order the item. Two remarks: Delay in updating the shipment tracking on your site.item already arrived when the tracking indicates a delay in shipment. The item ordered (photoetched boards 1/35) sent in a bubble envelope (very good) but without cardboard to stiffen (a pity) In any case thank you and happy new year.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2023
Delivery was very fast and in a top-notch package. The figurines arrived in perfect condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
bonjour, Very good product, nothing to complain about.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 18/12/2022
Was very disappointed with the article.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2023
The offer corresponds to the demand, the explanations given for a product are excellent and allow you not to make a mistake when ordering.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
Beautiful products in magnificent packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2022
Very good, impeccable service, careful and attentive. I recommend it!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 30/12/2022
What was ordered and what was sent were two different things, I am trying to organise a return because what should have been a 20cm figure ended up being a poster
Response from 1001hobbies
Hello, thank you for your message. We are very sorry for this problem beyond our control. There was indeed a reference error which we will change, and we will find a solution for you. Have a nice day!
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 04/01/2023
I ordered two items that were "ready to ship right away." Apparently they weren't because I received only one and the second one "due to computer problem" is not even listed in the order even though I paid for it and have a confirmation from PayPal - also the replacement order is for WRONG item even though I explained multiple times which item arrived and which is missing.
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Response from 1001hobbies
Dear customer, thank you for your message. Indeed, I see that the order contains only one product, but it does not correspond to the amount. We are very sorry about this. I will contact customer service to ensure that the correct missing product is sent as described in your email. Thank you very much.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 31/12/2022
Everything worked out perfectly
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Response from 1001hobbies
Dear customer, thank you for your message. It is possible that the review does not match your experience as a guest. Please feel free to change the review! Thank you very much :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2022
A wide range of items fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2022
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2023
I found very easily what I was looking for in relation to the aircraft carrier that I had ordered from you, I was well directed and advised and moreover the delivery time is respected Thank you to all of you you are really great.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2022
poor website management and shipping delays
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Response from 1001hobbies
Hello, thank you for your message. We're sorry for the delay, and we'll take good note of your comment so that we can improve in the future. Have a nice day!
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 02/01/2023
Everything arrived in perfect condition. Great shipping service and accurate. I think there will be more purchases in the future. Recommended.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2022
Great as always!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2023
Received on time as advertised.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2022
Perfect, well-packaged product, delivery on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2022
Perfect, nothing to complain about!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2022
everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2022
Very good
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 04/12/2022
Purchasing the products is very easy. I was not comfortable with the package tracking service.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 21/12/2022
fast and safe as always and good prices extensive catalog for model railroading (models and soldiers)
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