English 
A
Rating: 5 out of 5
Perfect
Translated reviews
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 314 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 3 and 5 stars
Reset filtersV
Rating: 5 out of 5
Excellent service.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
A
Rating: 1 out of 5
once again, an experience not to be lived, a delivery which is lost, another reedited, then which is not delivered, the 1st order, which is found, then delivered with 3 weeks to wait, but the delivery is incomplete, misses 1 article, they had forgotten it, then after a commercial gesture of 5 €, a misery, and finally the delivery of my brushes, one month after the order, too late I did not need any more, I made otherwise since the order did not arrive.
Translated reviews
V
Rating: 5 out of 5
An honorable solution is also applied in the event of problems caused by external partners.
Translated reviews
V
Rating: 5 out of 5
Very happy with my experience
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
V
Rating: 3 out of 5
Unfortunately the description differs from the item I received. According to the picture and (translated) description "Mr Mark Setter" "Mr Mark Softer" was advertised, but unfortunately I received "Mr Mark Softer Neo" and "Mr Mark Setter Neo". The original ones (without Neo) are unfortunately hard to get in Europe and I was hoping they would be available in their store.
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
A
Rating: 3 out of 5
The site isn't too bad, the navigation could be smoother, the orders on the other hand, are passable, especially on the paints, full of alarmist stickers on the danger of the product, so you can't see anything, which isn't the case on other model sites.
Translated reviews
V
Rating: 5 out of 5
Fantastic service!
A
Rating: 5 out of 5
All perfect, the only note is that I received emails of the delivery made before it really was and that customer service does not respond immediately, but still everything went well.
Translated reviews
Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
G
Rating: 5 out of 5
Good prices and fast delivery. Everything is delivered nicely very satisfied
Translated reviews
Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
G
Rating: 5 out of 5
good info and lots of offerings
Translated reviews
Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
A
Rating: 5 out of 5
Fast and packaging well done, I recommend it
Translated reviews
Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
A
Rating: 5 out of 5
Order placed on 20/11/2022. My phone calls are in vain because nobody answers and my emails remain unanswered too! How to make oneself heard ??? How can I cancel an order without a contact person?
Translated reviews
A
Rating: 5 out of 5
Easy navigation,numerous items,fast shipping
Translated reviews
Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
A
Rating: 5 out of 5
Fast and well packaged, arrived on time for Christmas
Translated reviews
A
Rating: 5 out of 5
Perfect delivery and material I recommend, very fast
Translated reviews
A
Rating: 5 out of 5
very good tracking of my parcel shipped quickly. fast delivery and call of the deliveryman before delivery (great) article ordered very good quality. thank you and happy holidays
Translated reviews
C
Rating: 1 out of 5
I am still waiting for a response to a problem that I have been experiencing
Translated reviews
C
Rating: 5 out of 5
Easy order processing and delivery. Perfect
Translated reviews
A
Rating: 5 out of 5
Very good, impeccable service, I recommend it!
Translated reviews
A
Rating: 5 out of 5
SIMPLE AND EFFECTIVE
Translated reviews
A
Rating: 5 out of 5
Well received.
Translated reviews
V
Rating: 5 out of 5
What I wanted.
A
Rating: 5 out of 5
No worries.
Translated reviews
A
Rating: 5 out of 5
Very satisfied, thank you
Translated reviews
A
Rating: 5 out of 5
As there is no 1/400 Heller model of the Mistral helicopter transport. The 1/700 Wasp helicopter carrier completes the Heller naval collection with this latest-generation ship, without overwriting it, unlike the same 1/350 model.
Translated reviews
C
Rating: 5 out of 5
Very good service and order tracking
Translated reviews
A
Rating: 5 out of 5
Excellent site for all lovers of model making and the Geek universe! Excellent order tracking and the entire 1001Hobbies team is very friendly and attentive to customer needs. I recommend without hesitation
Translated reviews
A
Rating: 1 out of 5
The product ordered does not correspond to the order ( color ) Ordered in blue received in red.
Translated reviews
G
Rating: 5 out of 5
Easy search with open search function
Translated reviews
Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
A
Rating: 5 out of 5
No worries. Fast shipment corresponding to the information.
Translated reviews
A
Rating: 5 out of 5
Thank you, the parcel was received on time and I wish you a very happy holiday.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
A
Rating: 5 out of 5
perfect, the parcel perfectly packed, fairly short delivery time.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Rating: 5 out of 5
very nice model, can't wait to build it
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
A
Rating: 5 out of 5
Wide choice of products and fast delivery.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Rating: 1 out of 5
Outrageous. I'm going to ask for a refund because I wanted to cancel my order 10min after seeing it made and had no customer feedback despite my emails. I then saw that you only offered a refund in the form of a credit note with return at cost. This is the 1st and last time I will use your site and count on me to speak badly of your site to my friends and family.
Even worse, I see that I can't give you 0 stars. Bunch of rats.
Translated reviews
Even worse, I see that I can't give you 0 stars. Bunch of rats.
Response from 1001hobbies
Hello, thank you for your message and we are sorry for this situation. We haven't seen any mail from our side, we regret it. It is entirely possible to request a refund (not a credit note), but this can only be done if you return the product at your own expense. Please do not hesitate to write to us at [email protected] (rather than in reply to an automatic e-mail) to be sure of reaching us. Thank you and have a nice day,
A
Rating: 1 out of 5
so, first of all, they never answer the phone then, my order took 3 weeks to arrive, they had lost the package, then they reissued an order, at this time I do not know where it is, then I received my package, the 1st order that was found, but then oh surprise, there was an item missing, surprised they were going to send me another, to make a commercial gesture that I asked them for more, because they hadn't thought of it, they offered me, careful eyes it stings, a voucher for 5 euros, yes 5 EUROS, it scares the hell out of me, apart from that everything's fine.
Translated reviews
Response from 1001hobbies
Hello, thank you for your message, we are sorry for the situation. Our opening hours are Monday to Friday, 10am to 1pm, then 2pm to 5pm. We're currently receiving a lot of phone calls, so don't hesitate to call again if you get a message. I can see that our customer service department did indeed recreate an order as soon as they received your request, and the missing item is also on its way. We'll be in touch with you to discuss a more suitable way of dealing with this situation. Have a nice day,
A
Rating: 5 out of 5
Reliability and efficiency!
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
V
Rating: 3 out of 5
Item arrived in great condition but delivery was a week after the expected delivery date
V
Rating: 5 out of 5
Very good selection and good service despite the sometimes long delivery times.
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service