Customer reviews of 1001hobbies

Website was easy and it gave immediate receipt, shipping was longer than expected but it arrived in perfect condition and gave shipping updates along the way. Highly recommend 1001 hobbies for hard to find items !

Good delivery service in 2 days they sent it and in 5 days at home The model and the paints arrived in good condition everything perfect I will buy again in this store

I ordered a Boeing 747 kit on 23rd November 2021. Approaching the delivery date I looked at the Tracking record and found that it had not been sent although I had received an email from them saying it had been dispatched. They had also taken payment.
I rang them and they said there had been an error and it had not been dispatched but would create a new order. this they did but the delivery date was too close to Christmas so I cancelled the order before they had a chance it dispatch it. I am still waiting for my refund. I have phoned them several times and they say they will deal with it but nothing happens. Now I try to ring them and there is a message saying they have too many calls and cut me off.
This is quite the worst experience I have had dealing with a company on the internet. In my experince I find them totally incompetent and would not ever deal with them again once I get my money back.

the deadline is respected this order follows an availability alert "product" of more than 18 months.
conclusion: great satisfaction

Perfect

I ordered something 04.12.2021 Today is 16 .01.2022 . I still don't have my order .

Order placed on December 7, guaranteed delivery before Christmas. No information on order tracking, I've only just received a refund (January 16) with no news beforehand. Avoid.

Processing took almost two months and only took place after Paypal was activated.

Perfect, nothing to complain about

When ordering it was not indicated that it would take time to arrive ...recu le 24 décembrez !!! That's hot for christmas presents. And when I e-mailed to find out why, I was told only that some items would take a long time to arrive ... without offering to send the ones that were in stock. The result was a lot of stress for me, which I wanted to avoid in the first place!

Very good fast shipping , I recommend

Very good, impeccable service, caring and attentive.

Extremely fast delivery to the USA. Great prices compared to US companies, too.

speedy delivery, well-packed, reasonably priced.

Ease of ordering and site ergonomics

No organization! 2 items bought supposed to be in stock but 1 of the 2 was not in stock and sent later (and therefore after Christmas, great ...) And the 1st was supposed to arrive in relay parcel, but the center of the post calls December 24 to tell me that it is not eligible for delivery in relay parcel ... I had to free time on my work time to pick up my package at the sorting center post! Neither done nor to do ...

Clear and informative

all orders are dispatched promptly and with care. no problems encountered.

Recommended site for seriousness and d efficiency. The package is well made and protect the product.

Not detailed that set comes with EU plug. When raised with support was basically told if you don't like it, return it.

Enjoy the reception!

1 star is too many. Goods were in stock and I ordered. After some waiting time where my order remains, I realized that a model from Japan is backordered. I need the color I had ordered. No information about the remaining of my order. No answer to my first inquiry about my order. Second inquiry was answered with a standard text. Probably didn't even read my request. Third request for partial delivery is out. First time ordering there, that's no way to make satisfied customers. No wonder they advertise money back so much! This is the first and last order I placed with 1001hobbies. Never again!

no worries, everything went smoothly

Models completely in accordance with description 2001hobbies impeccable kits and regular follow-up and very honest the store gives regular information for the said package thank you very much!

Nice and quick delivery. Will use again.

Super packaging, as described, makes shopping really fun, definitely to recommend !!!

Order placed Monday the 10th, still no delivery on Friday the 14th. Sent mail yesterday, no reply. Called today, automatic answering machine "we are closed". I will never order anything here again, what a bad service.

I was sent the wrong item and therefore my son did not have his present for Christmas. The company still hasn't sent the replacement as they are waiting for the item to be returned which was nearly 2 weeks ago! The item sent in error was a fraction of the cost of my intended item. They have a considerable amount of my money and no product to show for it at present. Will not buy from again.

Everything was perfect, the delivery was fast and the driver was pleasant and friendly.

In the new site, it has become difficult to find static models of 1:43 scale cars

Order received in more than good time!

fast and secure shipping, very good site that I recommend.

Delivery was not made because the puzzle was no longer in stock. There was no notification from 1001 hobbies.de about this. Repayment of the money already paid was only made after a claim and took a long time.

best

In reference to the navigation on the page what happened to me is that it did not specify the language of the product, in particular the instructions, which is why I had to return it. In the delivery and other things all correct; except in the return that I had to pay the refund and it cost a lot. For reimbursement in my opinion ( I have met with other companies ) give facilities in this aspect in sending the labels by email so that the return is free ; I do not know if it could be done and not make an excessive outlay. Some kind of postage.

I've been waiting 15 days (I still haven't received the parcel), even though I placed the order on site and there's talk of a transfer between their warehouse in the Paris region and their store in Paris. Otherwise, the team is very pleasant and attentive, just the question of delivery times.

First order ever, arrived after a while, but arrived with everything I asked for. Well sealed and undamaged

Perfect, fast, great customer service, highly recommended.

The best place to find what you are looking for. Exceptional service

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