Customer reviews of 1001hobbies

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Geverifieerde Koper

Rating: 5 out of 5

Published on 01/01/2022 à 18h09 following a purchase from 22/12/2021

Fast and clear service

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Verified Buyer

Rating: 5 out of 5

Published on 01/01/2022 à 17h55 following a purchase from 24/12/2021

All very sraightforward. Item cheaper than on most other sites and, considering the current pandemic and a shipment from the EU, was delivered very quickly.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 01/01/2022 à 17h48 following a purchase from 16/12/2021

I'm extremely disappointed by the order, which was delivered to me very late in the day. In fact, I dare say that it's quite simply a scam!!! The model I received, which cost me almost 100 euros, cannot be worth, in my opinion and comparing this product to something similar, can only be worth 20 euros. It seems inconceivable to me that specialists like you didn't realize this...

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Response from 1001hobbies Published on 27/01/2022

Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 01/01/2022 à 17h40 following a purchase from 21/12/2021

A perfect first! Nothing to say but thank you!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 01/01/2022 à 17h33 following a purchase from 28/12/2021

Fast.......even better package arrived ahead of schedule! Congratulations!

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Geverifieerde Koper

Rating: 5 out of 5

Published on 01/01/2022 à 17h19 following a purchase from 20/12/2021

Outstanding client service. Quick delivery and rapid, trouble-free resolution of a minor error in the order. Thank you.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 01/01/2022 à 16h29 following a purchase from 23/12/2021

Fast follow-up and compliance

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Acheteur Vérifié

Rating: 1 out of 5

Published on 01/01/2022 à 16h19 following a purchase from 20/11/2021

Hello, I have sent you several complaints. You still haven't replied. Faulty lamp whose bulb burned out the same day, burning the socket. The replacement bulb also burned out. Should the item be replaced, refunded or repaired? I don't dare plug in this lamp anymore (fire hazard?). Thank you for your reply. Sincerely

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Response from 1001hobbies Published on 27/01/2022

Hello , We are still waiting for the product to be returned to us in store , once received , we will make the refund directly Sincerely 1001 Hobbies team

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Acheteur Vérifié

Rating: 1 out of 5

Published on 01/01/2022 à 15h18 following a purchase from 15/12/2021

Very disappointed.... Package ordered on 15/12 received on 30....

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Response from 1001hobbies Published on 27/01/2022

Hello , We would like to apologize for this incident , the holiday period was unfortunately very complicated , and delays longer than usual We renew our apologies and thank you for your understanding Sincerely 1001 hobbies team

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Verified Buyer

Rating: 5 out of 5

Published on 01/01/2022 à 15h05 following a purchase from 23/11/2021

Item arrived in a timely manner and as described.

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Verifizierter Käufer

Rating: 5 out of 5

Published on 01/01/2022 à 11h58 following a purchase from 27/12/2021

Everything worked out great. always happy to return. mfg.Jan ‍️

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Acheteur Vérifié

Rating: 1 out of 5

Published on 31/12/2021 à 22h12 following a purchase from 06/12/2021

Very disappointing. Package poorly protected. Deteriorated. Boxes folded in accordion. Order returned. Not used. Second-hand items.

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Verified Buyer

Rating: 5 out of 5

Published on 31/12/2021 à 19h34 following a purchase from 24/11/2021

Thanks to this car model an indulge myself purchase, one more good decisions for my bucket list. Nothing wrong with this unless left Hand Drive is an issue with a French car!!
Or one body mounted mirror on the left side! Oh , and there is a black plastic mounting board with 4 chunky connections to the car. Easily removed but a black car on a black background with such substantial fixings.....it may be generic and I don't know what alternatives there might be, but overtopping the under IMHO...worth a mention? Thankyou.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 31/12/2021 à 19h20 following a purchase from 28/11/2021

excellent site with a wide range of models

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Acheteur Vérifié

Rating: 5 out of 5

Published on 31/12/2021 à 18h52 following a purchase from 06/12/2021

Pleasant and functional website , fast service , careful packaging , nothing to complain about , Only one regret , I would like more 28 mm figurines and 1/56 vehicles (Bolt action or other) .

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Acheteur Vérifié

Rating: 5 out of 5

Published on 31/12/2021 à 18h37 following a purchase from 15/12/2021

Perfect delivery. Wide choice of even rare models! We recommend it!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 31/12/2021 à 18h11 following a purchase from 25/12/2021

Very satisfied with the site many references paint what I ordered fast delivery and excellent tracking of the order very good experience

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Comprador Verificado

Rating: 3 out of 5

Published on 31/12/2021 à 18h07 following a purchase from 08/12/2021

Everything was fine. Except for the shipping that took a while. And I bought twice by mistake and one shipment did not give me the option to return and they sent me twice the same order.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 31/12/2021 à 18h00 following a purchase from 02/12/2021

very fast delivery perfect order

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Acheteur Vérifié

Rating: 5 out of 5

Published on 31/12/2021 à 17h45 following a purchase from 19/12/2021

Easy to place orders on the site, delivery is fast and true to order.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 31/12/2021 à 16h29 following a purchase from 26/12/2021

No problems with delivery or order, I'm extremely satisfied.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 31/12/2021 à 16h12 following a purchase from 25/12/2021

Practical and well-stocked site. Fast delivery.

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Verified Buyer

Rating: 5 out of 5

Published on 31/12/2021 à 15h58 following a purchase from 15/12/2021

Very happy with the service. Received all items ordered in perfect condition and in a reasonable amount of time. Will use them again.

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Acquirente Verificato

Rating: 5 out of 5

Published on 31/12/2021 à 15h49 following a purchase from 29/11/2021

Well stocked, clear portal, accurate and fast service.

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Acquirente Verificato

Rating: 1 out of 5

Published on 31/12/2021 à 14h52 following a purchase from 14/12/2021

Extremely long deliveries

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Verifizierter Käufer

Rating: 1 out of 5

Published on 31/12/2021 à 14h09 following a purchase from 10/12/2021

Pretty poor communication, no response to my emails for over two weeks, goods only arrived after almost three weeks! Other providers manage the same in three days!

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Acquirente Verificato

Rating: 5 out of 5

Published on 31/12/2021 à 13h20 following a purchase from 05/12/2021

I purchased 4 1/24 model car kits, they were delivered intact in time for Christmas and the shipment was tracked step by step. Thank you!

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Geverifieerde Koper

Rating: 5 out of 5

Published on 31/12/2021 à 11h00 following a purchase from 27/11/2021

Good delivery, on time and the site is easy to use.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 31/12/2021 à 10h43 following a purchase from 02/12/2021

Very good, full of good ideas

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Geverifieerde Koper

Rating: 5 out of 5

Published on 31/12/2021 à 09h43 following a purchase from 27/11/2021

Navigation on the website is very clear and they have quite a large selection of exactly the right time periods I am looking for. Also, payment is easy and delivery is fine. I unfortunately ordered during the holidays so the delivery took a bit longer but that was not due to 1001hobbies but to PostNL. This website is my favorite place to buy my figures.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 31/12/2021 à 07h06 following a purchase from 02/12/2021

Easy access. clear operation

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Acheteur Vérifié

Rating: 5 out of 5

Published on 30/12/2021 à 19h25 following a purchase from 04/12/2021

Site very well done.envoi rapide.tres satisfait

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Acheteur Vérifié

Rating: 5 out of 5

Published on 30/12/2021 à 18h57 following a purchase from 20/11/2021

well

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Acheteur Vérifié

Rating: 5 out of 5

Published on 30/12/2021 à 18h35 following a purchase from 14/12/2021

very attentive to its customers. flawless service even when there are delays, which is understandable. thank you and see you soon.

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Geverifieerde Koper

Rating: 5 out of 5

Published on 30/12/2021 à 18h26 following a purchase from 21/12/2021

Great store with very pleasant prices. Tracking via a French shipper and website is the only thing that could be better. All in all , incredibly satisfied!

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Acheteur Vérifié

Rating: 1 out of 5

Published on 30/12/2021 à 18h10 following a purchase from 11/12/2021

When you can't find out where the package you sent is, and it gets lost along the way, you're not selling! When they tell you that you have to wait 15 days maximum to be reimbursed, and two weeks later they tell you that there's no claim on your file, it's a disgrace! don't buy from them, they're really incompetent! you'll have understood, I'm very disappointed!

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Response from 1001hobbies Published on 27/01/2022

Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 30/12/2021 à 16h59 following a purchase from 22/12/2021

As expected, perfect delivery, nothing to complain about, my 25 year old son is very happy, he builds models and is no longer on his laptop.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 30/12/2021 à 16h57 following a purchase from 12/12/2021

Very good, sometimes you have to wait a few days depending on product availability, but everything is indicated in advance on their site, which is very up to date. Serious and professional.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 30/12/2021 à 16h07 following a purchase from 04/12/2021

I placed my order on 4/12 to receive it in time for Christmas, my order was late... It still arrived before Christmas (on 24/12) but unfortunately I wasn't there to collect my parcel...
On the other hand, I had almost 0 information on the whereabouts of our parcel, which I find very unfortunate and annoying.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 30/12/2021 à 14h35 following a purchase from 15/12/2021

Perfectly satisfied Super efficient TOP customer service Laure Daricault is an excellent consultant

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