Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 327 published reviews
5 25,4k 63% 4 6 446 16% 3 2 771 7% 2 1 727 4% 1 3 991 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 3 and 5 stars

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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2021
Very good
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 07/06/2021
Fast service and great support I recommend to everyone. Thank you Fulvio
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 26/05/2021
Very fast delivery, toppie
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 01/06/2021
Everything is great!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 01/06/2021
No thank you
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Verified Buyer
Rating: 5 out of 5
following a purchase from 06/06/2021
Great service and always updating information.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 07/06/2021
Very disappointed with the poor customer service. The kit was posted to the wrong address despite me correcting the address with them THREE times. and asking them to verify that they had the correct adress. All of this was done before the package was posted.
After shipping to the wrong address 1001 hobbies washed their hands of it when I contacted them. It was left to me to retrive the package at additional cost.
Very poor service. I will never order from them again.
Response from 1001hobbies
Hello,
Thank you for your comment. We apologize for this incident. We would like to inform you that we changed the address on June 8 as indicated in our email of June 8, unfortunately, your order had already been packed by our logistician. I would like to inform you that the change of address was not taken into account as your delivery note was already printed.
We regret this incident, and in order to satisfy you, we will reimburse you the shipping costs.
We apologise once again.
We apologise once again,
The customer service
V
Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 29/04/2021
Good online retailer with an excellent selection!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2021
Serious company, exemplary order tracking and delivery.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 07/06/2021
Super great puzzle !!!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/05/2021
My needs were met completely
A
Acquirente Verificato
Rating: 5 out of 5
following a purchase from 27/05/2021
Products as described.Accurate shipping and packaging.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 17/05/2021
Fine
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2021
No worries I recommend
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 30/05/2021
I am very satisfied with 1001hobbies
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 02/06/2021
All OK
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/06/2021
Great service and great product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2021
very good service
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 02/06/2021
The delivery with problems of Correos. The worst of all has been the product. Box without any seal. Only two pieces of tape. Loose pieces out of its matrix and out of its plastic bag. Pieces half assembled with glue remains. In the adhesive sheet have been cut some remaining in place the gap. Sincerely I have the feeling of having suffered a scam. I send you an email with photos that show that this is a product that has been manipulated by a previous customer and returned to you. It is the first time I buy from you and I hope a response giving an explanation to what happened.
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Response from 1001hobbies
Sir, I would like to thank you for your support, Thank you for your email. Please be informed that our customer service will contact you as soon as possible.
Thank you for your email.
Sincerely yours,
A
Acquirente Verificato
Rating: 5 out of 5
following a purchase from 23/05/2021
Having had no problems I can only give a rating on the site which is very positive, lots of assortment and good prices, for the last order slightly long shipping time
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Verified Buyer
Rating: 5 out of 5
following a purchase from 20/05/2021
NIce, fast delivery. Every things went nice. Thanks
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 28/05/2021
Extraordinary model store, fast service and excellent products.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 04/06/2021
Quick delivery, box in excellent condition. Everything perfect.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 10/05/2021
Good navigation on the website, items packed very well and in lovely condition.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2021
No order tracking, at least I had to ask several times for a tracking number and finally one was provided, the delivery time was too long and the descriptions were not detailed enough.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 25/05/2021
Fast delivery, great communication, what more could you ask
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 26/04/2021
A little late because of covid but otherwise excellent.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2021
No problem, even a small order.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 24/05/2021
Efficient service, kept informed from just before despatch of my order through to delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2021
delivery times a little long .
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2021
super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2021
Well done site, dynamic team and orderly delivery. No complaints.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2021
Super-fast delivery
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Verified Buyer
Rating: 5 out of 5
following a purchase from 07/05/2021
I was kept informed throughout the shipping process. The package arrived well padded and contents were safe
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 21/05/2021
Paid too much... Items were cheaper elsewhere... unfortunately seen too late.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 21/05/2021
Particularly poor communication. Unreachable by phone. Via e-mail was communicated that not everything was in stock, after three weeks I received a box containing everything. Finally received a response via e-mail, but to a question I did not ask. Guess they only give some standard responses and nothing else. For me the last time. At verspaget.nl it is in the mail the next day.
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Response from 1001hobbies
Mr. Thank you for your feedback and for your understanding. Please note that you ordered products on our website with a delivery time of 6-10 business days. We regret that you did not see this information on the product sheet. We regret this situation and apologize for this incident.
Sincerely, 1001hobbeis customer service.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 24/05/2021
They sent me the wrong item, a cheap unrelated product I never ordered. Customer service just keeps sending out questionnaires and no answers about our situation, so no help there either, I'm at a crossroads as for to what to do next.
Response from 1001hobbies
Dear Madam ,
Thank you for your feedback and we apologise for this incident. We would like to inform you that our customer service department has made the necessary arrangements with our logistics company and we are trying to obtain a response so that we can send you the correct product as soon as possible.
We thank you for your patience and understanding,
Sincerely,
1001 hobbies customer service.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 01/06/2021
Great kit that was sent to me from France with great packong.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2021
Super site
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/04/2021
Great price Quick shipping Well packaged with tracking
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