English 
V
Rating: 5 out of 5
Great communication and great service.
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 326 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 3 and 5 stars
Reset filtersV
Rating: 5 out of 5
Delivered on time.
V
Rating: 1 out of 5
Since my last review still no refund only ideal promises of customer services contacting me to arrange refund. Maybe they bissy blockading Jersey? Maybe soon I can go direct to there offices in person and cause a fuss and that way I,ll get my refund.
Response from 1001hobbies
Hello,
We regret to inform you that we do not have a return of your package by UPS. We send you an email to understand what happened and why your return is not registered
Thank you for your return
Sincerely,
Laure
We regret to inform you that we do not have a return of your package by UPS. We send you an email to understand what happened and why your return is not registered
Thank you for your return
Sincerely,
Laure
V
Rating: 5 out of 5
Always satified with prompt shipping and value pricing. Two thumbs up!
V
Rating: 5 out of 5
A first class service with very competitive prices
V
Rating: 1 out of 5
All items I believed were in stock, then I Had no further communication after order confirmed,due to covid i was prepared to wait a little longer for the delivery.
emailed about two later to find out what was happening to then be told all items where out of stock.i was offered a credit or refund but chose the refund.
Just bad communication.
emailed about two later to find out what was happening to then be told all items where out of stock.i was offered a credit or refund but chose the refund.
Just bad communication.
Response from 1001hobbies
Dear customers,
We thank you for your comment. We have on the site 148000 references, and you will understand that we cannot stock 148000 references in our warehouse.
We also inform you that there are 32 notions to take into account on our site:
In stock: shipping within 48 working hours. These are physically in stock in the warehouse of the company in Saint-Quentin-Fallavier.
Available: shipping within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally shipped within X to X days following the user's order, depending on the lead times of the various suppliers.
Not available: these products are currently out of stock and cannot be ordered at this time.
We thank you for your understanding,
Have a nice day
1001hobbies customer service.
Translated with www.DeepL.com/Translator (free version)
We thank you for your comment. We have on the site 148000 references, and you will understand that we cannot stock 148000 references in our warehouse.
We also inform you that there are 32 notions to take into account on our site:
In stock: shipping within 48 working hours. These are physically in stock in the warehouse of the company in Saint-Quentin-Fallavier.
Available: shipping within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally shipped within X to X days following the user's order, depending on the lead times of the various suppliers.
Not available: these products are currently out of stock and cannot be ordered at this time.
We thank you for your understanding,
Have a nice day
1001hobbies customer service.
Translated with www.DeepL.com/Translator (free version)
V
Rating: 5 out of 5
kept informed all the way through the transaction, only downside was the carrier
Monique was an absolute treasure to deal with
Monique was an absolute treasure to deal with
V
Rating: 5 out of 5
Perfect !
A
Rating: 3 out of 5
Order well delivered but an email received every day for availability when product ordered and several emails sent to report the concern without any response.
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A
Rating: 5 out of 5
A wide choice, a product faithful to the presentation and of good quality, a very good follow-up from order to delivery. Fast delivery
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V
Rating: 1 out of 5
They are scamming UK buyers as they are trying to give the impression that they are UK based, with their .co.uk website, and London contact phone number. They are actually in France, and so you must pay much more money in import fees. Don't buy from this fraudulent company if you are not in the EU.
Response from 1001hobbies
Hello,
We regret this comment. We regret that you did not see that we ship from France, as indicated during the validation of your cart.
Due to the current COVID restrictions and the Brexit, shipping times may be 3-5 days longer than expected.
Please note that orders above 135GBP may require additional costs upon reception. Thank you for your understanding.
We regret this situation and apologize to you.
Sincerely,
Laure
We regret this comment. We regret that you did not see that we ship from France, as indicated during the validation of your cart.
Due to the current COVID restrictions and the Brexit, shipping times may be 3-5 days longer than expected.
Please note that orders above 135GBP may require additional costs upon reception. Thank you for your understanding.
We regret this situation and apologize to you.
Sincerely,
Laure
V
Rating: 5 out of 5
it was very easy finding the product and your hobby shop
A
Rating: 5 out of 5
Beautiful finish, top of the range
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A
Rating: 3 out of 5
I'm sorry, but when you buy for 170 euros in two weeks and 5 days later they give you a 10% discount, you feel like you're being taken for a fool. I don't appreciate it. We'll be sure to get back to you when you mention it.
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G
Rating: 5 out of 5
Purchased beautiful miniature. No long delivery time and fine delivery. Just great!
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A
Rating: 5 out of 5
Cette fois si arrivé en bonne état ce n'est pasvotrefaute c'est celle du transporteur ou du livreur merci pour votre rapidité de votre envoi
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C
Rating: 5 out of 5
On this occasion everything has gone very well, the shipping period has been about a week, everything has arrived well and is what I ordered and without any problems.
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A
Rating: 5 out of 5
Total satisfaction
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V
Rating: 5 out of 5
Great service
A
Rating: 5 out of 5
Delivery was very fast excellent Packaging the goods were delivered in excellent condition
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A
Rating: 5 out of 5
Perfect service. Small problem with a can of paint (without gas). They sent another in less than 24 hours.
Serious and fast company, takes care of its customers.
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Serious and fast company, takes care of its customers.
G
Rating: 5 out of 5
Fast delivery
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A
Rating: 3 out of 5
I find that you are often out of stock and that's a shame, I had ordered 2 bottles and you couldn't because you only have one and that still makes me lack today.
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A
Rating: 5 out of 5
Order arrived quickly Very well packaged I recommend
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A
Rating: 5 out of 5
Very responsive customer service following my delivery problem, at amazon level! Fast shipping. I recommend ;)
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V
Rating: 5 out of 5
Very easy to deal with. Prompt service and delivery. Highly recommend them.
A
Rating: 5 out of 5
Perfect, order delivered on time! Come on down! Michèle B.
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G
Rating: 5 out of 5
Fast and well packed
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V
Rating: 5 out of 5
Good tracking, knowing exactly where your parcel is, at all times
A
Rating: 5 out of 5
Fast delivery and product conforms to the catalog.
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V
Rating: 5 out of 5
Fast delivery with good communication from seller, recommended.
G
Rating: 5 out of 5
The site gives excellent overview of all products and it is easy to place an order. The customer service is excellent!
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A
Rating: 5 out of 5
Navigation on the site is easy fast and very intuitive!!!
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A
Rating: 5 out of 5
Nothing to say everything is ok
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V
Rating: 5 out of 5
Your sight is very easy to navigate and search for what you want to buy the prices and shipping as well as keeping you informed on you status of your order and quic over seas shipping are reasonable High Recommend 1001 Hobbies
V
Rating: 5 out of 5
Items arrived quickly and in perfect condition. Everything was exactly what I need for my model build and I will be ordering from 1001Hobbies again. Thank you!
V
Rating: 5 out of 5
great service and swift delivery. No problems with the order very reliable and quick delivery. Items were will packed well and arrived here in usa in great shape. All in all and very good experience, and will use this company again.
V
Rating: 5 out of 5
Product unavailable in UK. First time using 1001 Hobbies and very pleased with service. No problems here. Would do business again in future.
A
Rating: 5 out of 5
Nothing to complain about, fast delivery. Very good, impeccable service, careful and attentive. I'll be back!
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A
Rating: 5 out of 5
I have nothing to say, everything's fine.
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