Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 324 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 3 and 5 stars

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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/02/2021
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/02/2021
Adherence to product quality deadlines
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/02/2021
Perfect nothing to say
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/02/2021
Nuuuuul.Nùuuuuuuuuuuuu
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/02/2021
Order placed and paid onFebruary 12 and still not received to this day of or a single
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/02/2021
I've been waiting 1 month for my order and still nothing...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/02/2021
Very satisfied. Fast delivery conform
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/02/2021
Very satisfied with my order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/02/2021
Quick receipt of the parcel but an ordered reference is missing. Domm
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Verified Buyer
Rating: 5 out of 5
following a purchase from 21/02/2021
It isn't fair price to pay for avHobbymaster diecast this company ask almost double the price!! ??
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/02/2021
Sent the wrong plane, feel duped Hi, Although I appreciated you sending me a ""super chipmunk"", and promptly, it was not all the same as the one I was expecting - the box is totally different and the plane is much smaller than shown. I was expecting the MHD or ""Thunder Tiger"" Chipmunk with 51"" WS as you showed, but instead got the small ""World Models"" which only had a 39"" WS. I wouldn't have ordered if I'd know this. I hoped you weren't trying to cheat me....
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Response from 1001hobbies
Hello Stuart, We apologise for this incident. Our customer service will contact you to find out more about your experience. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 21/02/2021
Hi Although I appreciated you sending me a ""super chipmunk"" and promptly it was not all the same as the one I was expecting - the box is totally different and the plane is much smaller than shown. I was expecting the MHD or ""Thunder Tiger"" Chipmunk with 51"" WS as you showed but instead got the small ""World Models"" which only had a 39"" WS. I wouldn't have ordered if I'd know this. I hoped you weren't trying to cheat me....
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 21/02/2021
Great and fast service! Would recommend this site
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 21/02/2021
Great service
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 21/02/2021
Internet site looks like it is a Dutch company Product turned out to be from France and shipping took very long and arrived too late for the birthday
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 21/02/2021
Good and neat delivery of the deadpool 3d metal Only 'disadvantage' is that you get a lot of information in French regarding delivery but in terms of track and trace it is good to follow Recommended!
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 21/02/2021
Quickly delivered Happy with it
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/02/2021
It isn't fair price to pay for... It isn't fair price to pay for avHobbymaster diecast, this company ask almost double the price!!??
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Response from 1001hobbies
Hello Tarkan, We apologise for this incident. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 21/02/2021
Excellent quality Fast delivery
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 21/02/2021
Super fast delivery Top
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 21/02/2021
Excellent service
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 21/02/2021
Gestion de la commandes et de la livraison tout simplement ridicules
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Verified Buyer
Rating: 1 out of 5
following a purchase from 21/02/2021
It isn’t fair price to pay for… It isn’t fair price to pay for avHobbymaster diecast, this company ask almost double the price!! ??
Response from 1001hobbies
Hello Tarkan, We apologise for this incident. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 21/02/2021
Sent the wrong plane, feel duped Hi, Although I appreciated you sending me a ""super chipmunk"", and promptly, it was not all the same as the one I was expecting - the box is totally different and the plane is much smaller than shown. I was expecting the MHD or ""Thunder Tiger"" Chipmunk with 51"" WS as you showed, but instead got the small ""World Models"" which only had a 39"" WS. I wouldn't have ordered if I'd know this. I hoped you weren't trying to cheat me....
Response from 1001hobbies
Hello Stuart, We apologise for this incident. Our customer service will contact you to find out more about your experience. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 21/02/2021
Excellent model with good sound and lots of working features. Great value for money, delivered undamaged from France by UPS. Easy to use website.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 21/02/2021
Great product and service.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 21/02/2021
My purchase sent to wrong country I sent many emails explaining wrong address but was ignorned. It cost me 100 sterling pounds in total to get my parcel directed to correct address very disappointed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/02/2021
Fast and careful I recommend my husband and super happy I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/02/2021
Package arrived on time and in excellent condition. I recommend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/02/2021
Products more expensive than elsewhere and not always well referenced. But the company's responsiveness is impressive.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 20/02/2021
23 januari bestelling gedaan. Nooit iets ontvangen. Ligt op distributiekantoor in Frankrijk. Via de mail steeds heel kort antwoord. Geen idee wanneer ik mijn bestelling kan verwachten.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 20/02/2021
I ordered a model on 16th November 2020 and �74.25 was taken from my bank account. It appears that Hermes made two attempts but were unable to deliver the package and returned it to you. We have had numerous other parcels delivered by Hermes. Hermes Tracking Number 551639530371039.. Nothing was heard from you nor my money returned so I phoned you on the number you advertise which appears to be no longer available. I got through and a very nice lady told me she had a record of this and was waiting for the warehouse to issue the necessary document. She said she would chase it and let me know within the next day or so. This model is the last one you have in stack so is important. Needless to say despite trying to contact you I haven�t heard a word so far and wonder if you would be kind enough to take some interest in this matter and either return my money or send the model.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
Hello I'm delighted. Well made model, I love the technique used by Métal Earth, the remarkable precision of the cutting and the final result afterwards.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/02/2021
Order Number LZNR70WXX I ordered a model on 16th November 2020 and £74.25 was taken from my bank account. It appears that Hermes made two attempts but were unable to deliver the package and returned it to you. We have had numerous other parcels delivered by Hermes. Hermes Tracking Number 551639530371039.. Nothing was heard from you, nor my money returned, so I phoned you on the number you advertise, which appears to be no longer available. I got through and a very nice lady told me she had a record of this and was waiting for the warehouse to issue the necessary document. She said she would chase it and let me know within the next day or so. This model is the last one you have in stack so is important. Needless to say, despite trying to contact you, I haven't heard a word so far and wonder if you would be kind enough to take some interest in this matter and either return my money or send the model.
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Response from 1001hobbies
Hello David, We apologise for this incident. Customer service will contact you to rectify this. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Yours sincerely, Customer service 1001 hobbies.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 20/02/2021
The product I ordered was delivered in the wrong language After emailing and calling customer service several times, a week later I am still waiting for a solution It is possible, of course, that one may still be forthcoming hence this review is subject to some reservations
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 20/02/2021
Excellent assortment fast and correct delivery with good tracking info
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/02/2021
23 januari bestelling gedaan, niets ontvangen 23 januari bestelling gedaan. Nooit iets ontvangen. Ligt op distributiekantoor in Frankrijk. Via de mail steeds heel kort antwoord. Geen idee wanneer ik mijn bestelling kan verwachten.
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Response from 1001hobbies
Hallo Michel, Wij verontschuldigen ons voor dit incident. Wij delen u mee dat onze klantendienst contact met u zal opnemen om dit recht te zetten. Met vriendelijke groet Klantenservice 1001 hobby's.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 20/02/2021
Item conformed to description however I was hugely disappointed with customer service. Facing a manifestation of bugs of their servers and a new order issued I received the item well over 2 weeks after the order without receiving news regarding the status of the same despite several emails sent to ask for clarification. To top it off beyond bad service a price doubled compared to other ecommerce sites.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 20/02/2021
23 januari bestelling gedaan, niets ontvangen 23 januari bestelling gedaan. Nooit iets ontvangen. Ligt op distributiekantoor in Frankrijk. Via de mail steeds heel kort antwoord. Geen idee wanneer ik mijn bestelling kan verwachten.
Response from 1001hobbies
Hallo Michel, Wij verontschuldigen ons voor dit incident. Wij delen u mee dat onze klantendienst contact met u zal opnemen om dit recht te zetten. Met vriendelijke groet Klantenservice 1001 hobby's.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 20/02/2021
Order Number LZNR70WXX I ordered a model on 16th November 2020 and £74.25 was taken from my bank account. It appears that Hermes made two attempts but were unable to deliver the package and returned it to you. We have had numerous other parcels delivered by Hermes. Hermes Tracking Number 551639530371039.. Nothing was heard from you, nor my money returned, so I phoned you on the number you advertise, which appears to be no longer available. I got through and a very nice lady told me she had a record of this and was waiting for the warehouse to issue the necessary document. She said she would chase it and let me know within the next day or so. This model is the last one you have in stack so is important. Needless to say, despite trying to contact you, I haven’t heard a word so far and wonder if you would be kind enough to take some interest in this matter and either return my money or send the model.
Response from 1001hobbies
Hello David, We apologise for this incident. Customer service will contact you to rectify this. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Yours sincerely, Customer service 1001 hobbies.