Customer reviews of 1001hobbies

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4,2 /5
Overall rating: 4,2 out of 5
Based on 40 323 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
good service good service
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Response from 1001hobbies
Dear Mr. Standen, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2021
Slow and cumbersome fulfillment The attraction is the huge range of products. They are not discounted and I have never been asked for a Paypal fee before. Two items shown as in stock turned out not to be, this was irritating and delayed processing of my order. You are not told the supplier is in France which will obviously impact delivery time and cost. All in all three weeks to deliver. Only useful if you cannot find the products elsewhere.
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Response from 1001hobbies
Dear Mr. Riley, Thank you for your feedback. We apologize for the incident. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
A perfect choice of models for everyone, unfortunately not enough for the "expert level". I still recommend c
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Fast delivery with a wide choice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Very good product complies with my expectations fast delivery very b
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/02/2021
Missing parts of the fi
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Products delivered as ordered and very quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Considering this company is in France...Excellent Service Considering this company is in France the service was excellent and delivery very quick. They messaged me regularly updating me with how my order was progressing. It took less time for my order to travel from France to the UK than from Heathrow to Warrington. Will use this company again.
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Response from 1001hobbies
Dear Mr. Thomas, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Fast, efficient and clean service. Cool.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
On time Good price Delivery a bit expensive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
NOTHING TO SAY, ESPECIALLY IN THE CURRENT CONDITIONS. THANK YOU.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
from ordering to receiving the product, everything went smoothly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Swift delivery Swift delivery. Excellent information about the package's dispatch and delivery Perfect present
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Response from 1001hobbies
Dear Mrs. Swainsbury, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Great service Great service, will use them again.
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Response from 1001hobbies
Dear Mr. Davis, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
I was delivered quickly and I'm very satisfied.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/02/2021
Very long delivery time (3 to 4 weeks even for products in stock). Order received damaged and without instructions. Sorry but I'm changing
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2021
hey I got the wrong version well, I made a mistake when ordering wanted the english copy of blackstone fortress escalation, clicked on the french version. I sent an email requesting that they change my order to the english version. They responded that they made the change. And when it finely came came it was the french version. :-( Partly my fault part customer service
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Response from 1001hobbies
Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Nothing to say perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2021
Fast, a little more expensive than elsewhere, but with the merit of having paints that I can't find elsewhere. The big drawback is the labels stuck on the paint can reference...so you don't know what's in the can.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Shopping experience was a delight Shopping experience was a delight. Easy to use web page. Most of the items I required were in stock. I was a bit worried about ordering from abroad but did not encounter any problems. I was kept informed by e-mail about every step in the delivery process and my package arrived very promptly. Well impressed. Will definitely order again.
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Response from 1001hobbies
Dear Mr. Anstey, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/02/2021
Hello I give this notice for two reasons bad packaging the tube of glue twisted it was in bulk!!! more I made a payment error (I made twice the same order. I immediately sent an error message and they didn't take it into account. On the other hand, I received both orders in a single package????. Impossible to get them on the phone. They're very good at taking money, but to refund me 19euros 50 you have to wait 3 weeks. So I don't recommend this site You won 30 euros lost one
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Very fast delivery and parcel in good condition
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Fast delivery, compliant products and good dialogue via email following a stock problem. I also appreciated the extra five euros discount as a welcome gift.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2021
There were errors that took a long time to correct and were badly corrected. It's not wonderful
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/02/2021
very disappointed with my order British Soldiers at Rorkes Drift - 16 figurin
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Perfect! Fast shipping, product as described
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Fast shipping ??
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
material conforms and delivered quickly
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2021
Good site overall, my only regret is my purchase of paint pots and it was difficult to assess the size of the pot and the type of paint because the photos do not all correspond to the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
pending completion
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Very fast delivery. No oversights. Very professional. I gladly recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Don't change a thing
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Fast delivery Fast delivery
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Response from 1001hobbies
Dear Mr. Pal, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
I was very happy with my purchase over... I was very happy with my purchase over all. Even though the box was flattened in transit the model was still intact. I count luck for that considering the models were resin and quite fragile and would have easily been smashed. The expediency with which it arrived to the USA was excellent. Next time I would advise not sending fragile models in envelopes but in boxes.
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Response from 1001hobbies
Dear Mr. Burris, Thank you for your feedback. We apologize for the incident. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2021
At the moment I ordered two times and both came within relative short time after the orders were placed. In the past there were a few minor difficulties but they were rectified. I'm confident enough to know that if I were to place a new order, that the company will send it in a short amount of time. The only thing I find a bit dissapointing about the shop, is their price range for model kits. I mean the prices never stay the same. For example, when I buy a model kit at a price of € 24.99 9without shipping costs, the next week this price is suddenly € 37,99, for the same model kit. So prices never stay exactly as they are. If a model kit is on sale, then it's understandable. But if they have a certain positive inventory, they should keep the prices the same. Weither it's € 37,99 or less.
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Response from 1001hobbies
Dear Mr. Visser, Thank you for your feedback. Our prices depend on the law of supply and demand of our suppliers. Our service often updates the product data sheet. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Excellent service Excellent service, prompt turnaround. Great communication. Faultless purchase, thank you.
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Response from 1001hobbies
Dear Mrs. Dowling, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/02/2021
Despite having received a confirmation... Despite having received a confirmation that my item was delivered, I still have not received my item. I've reached out via email and am awaiting a response.
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Response from 1001hobbies
Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Models arrived as ordered / notified Models arrived as ordered / notified no VAT / Duty. Keep up the good work!
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Response from 1001hobbies
Dear Mr. Riley, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Nice kits Nice kits, reasonable deliverytime
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Response from 1001hobbies
Dear Mr. Droog, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies