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A
Rating: 5 out of 5
I thought the paints were with a côté de la vente you should advertise everything needed to make the model paint colors brushes etc m
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 323 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 3 and 5 stars
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Rating: 5 out of 5
Product conforms to my order. Very good paint
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A
Rating: 5 out of 5
Choice. Great prices. Fast delivery. In short, it's all good.
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A
Rating: 5 out of 5
Choice. Fast delivery and well protected product
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A
Rating: 5 out of 5
Fast delivery, very well packaged, I recommend it and I'm very satisfied. Thank you to all
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Rating: 1 out of 5
I place an order I pay and after a few days they tell me it is no longer available. They don't refund me but pretend to give me a shopping voucher that I honestly don't need. I try to use the voucher to not lose the money but it doesn't work. I ask customer service for explanation with several emails but no response. Very cleverly they stole my money. Avoid writing me now that I will be contacted by customer service with an automated message because no one believes it.
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V
Rating: 5 out of 5
Great experience Great experience
Response from 1001hobbies
Dear Mr. Grothe, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
A
Rating: 5 out of 5
Great experience Great experience
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Response from 1001hobbies
Dear Mr. Grothe, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
V
Rating: 5 out of 5
Great experience
A
Rating: 1 out of 5
Order placed on 04122020...and still nothing received... And no news!!! Initial order misplaced during delivery. The store sent me the order again on 2412.... After several reminders I'm told it will be shipped the week of 2701.... And silence... Nothing. Doubts about tracking.... My son has been waiting 2 months for his Christmas present.
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Rating: 1 out of 5
six weeks and waiting... Ordered a model for Christmas - It's nearly February and nothing. The Hermes tracking number says 'awaiting dispatch' and the 1001 website says 'on its way'. Have twice tried to cancel the order but nothing so have raised a disputed transaction with my Bank - regretting getting sucked in by their low price and should have realised when the payment went to an overseas company. I would advise extreme caution dealing with this company.
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Response from 1001hobbies
Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.
V
Rating: 1 out of 5
six weeks and waiting... Ordered a model for Christmas - It's nearly February and nothing. The Hermes tracking number says 'awaiting dispatch' and the 1001 website says 'on its way'. Have twice tried to cancel the order but nothing so have raised a disputed transaction with my Bank - regretting getting sucked in by their low price and should have realised when the payment went to an overseas company. I would advise extreme caution dealing with this company.
Response from 1001hobbies
Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.
A
Rating: 1 out of 5
I placed an order for a Christmas present for our son. After one use the product doesn't work anymore. No way to contact 1001 Maquettes even after sending 3 emails to the contact address mentioned on the site. I am very disappointed as there is no way to return the product. After sales service
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V
Rating: 5 out of 5
Ordered a model for Christmas - It's nearly February and nothing. The Hermes tracking number says 'awaiting dispatch' and the 1001 website says 'on its way'. Have twice tried to cancel the order but nothing so have raised a disputed transaction with my Bank - regretting getting sucked in by their low price and should have realised when the payment went to an overseas company. I would advise extreme caution dealing with this company.
C
Rating: 1 out of 5
They have taken two weeks to prepare two items they had in stock. They ship a day later than the estimated delivery date they gave me when I selected the freight rate.
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A
Rating: 5 out of 5
Great products!
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A
Rating: 3 out of 5
Disappointed by the product, which was a birthday present! Two pieces of the puzzle ordered are damaged the paper covering the pieces is
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A
Rating: 5 out of 5
Great communication throughout the... Great communication throughout the processing of the order. Fair prices. Highly recommended.
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Response from 1001hobbies
Dear Mr. Madsen, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
V
Rating: 5 out of 5
Great communication throughout the… Great communication throughout the processing of the order. Fair prices. Highly recommended.
Response from 1001hobbies
Dear Mr. Madsen, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
V
Rating: 5 out of 5
Great communication throughout the processing of the order. Fair prices. Highly recommended.
V
Rating: 5 out of 5
Excellent service and description
A
Rating: 5 out of 5
Site with really a wide selection. Products arrived perfect and well packed and on time.
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Rating: 5 out of 5
Great Products and Service It has been a pleasure working with 1001 Modelkits. I have purchase many items from them. They have great prices and shipping is fast and reasonable. Great international company to deal with.
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Response from 1001hobbies
Dear Mr. Turner, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
V
Rating: 5 out of 5
Great service and great product Great service and great product. Ended up finding something I really wanted. How did after I saw the time. Your store had the airplane model I have been looking for all over
Response from 1001hobbies
Dear Mr. Boress, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
V
Rating: 5 out of 5
Great Products and Service It has been a pleasure working with 1001 Modelkits. I have purchase many items from them. They have great prices and shipping is fast and reasonable. Great international company to deal with.
Response from 1001hobbies
Dear Mr. Turner, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
A
Rating: 5 out of 5
Very good..fast and compliant.
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A
Rating: 5 out of 5
Friendly contact, fast delivery - everything to be pleased about! A very nice gesture on their part: a first parcel lost in the busy run-up to Christmas. Unsuccessful search with the carrier. 100 maquettes offered to recompose the parcel and send it again. I accept and ask them to enclose an invoice, as it's the carrier's responsibility, not theirs, to deal with the loss. To my surprise, the new parcel arrived with an invoice for zero Euros, including postage.
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A
Rating: 5 out of 5
Great service and great product Great service and great product. Ended up finding something I really wanted. How did after I saw the time. Your store had the airplane model I have been looking for all over
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Response from 1001hobbies
Dear Mr. Boress, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
V
Rating: 5 out of 5
It has been a pleasure working with 1001 Modelkits. I have purchase many items from them. They have great prices and shipping is fast and reasonable. Great international company to deal with.
V
Rating: 5 out of 5
Great service and great product. Ended up finding something I really wanted. How did after I saw the time. Your store had the airplane model I have been looking for all over
V
Rating: 1 out of 5
Zeer ontevreden Zeer ontevreden! Een artikel besteld op 06/12/2020 en tot op heden nog steeds niet ontvangen. Na herhaaldelijk contact, doen ze me verschillende 'aanbiedingen': 5% korting op volgende aankoop, een credietnota, terugzenden van artikel (!). Terwijl de wettelijke levertermijn van 30 dagen ruimschoots is overtreden en ik dus recht heb om de verkoopsovereenkomst ongedaan te maken en ze mijn geld terug moeten storten!
A
Rating: 3 out of 5
Order fulfilled in biblical time for a product presented in stock and instead not available. Too bad
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V
Rating: 1 out of 5
Order placed 30th December, no sign of it over a month later and company is impossible to contact. Many other customers appear to have had similar problems. Avoid.
A
Rating: 1 out of 5
Zeer ontevreden Zeer ontevreden! Een artikel besteld op 06/12/2020 en tot op heden nog steeds niet ontvangen. Na herhaaldelijk contact, doen ze me verschillende 'aanbiedingen': 5% korting op volgende aankoop, een credietnota, terugzenden van artikel (!). Terwijl de wettelijke levertermijn van 30 dagen ruimschoots is overtreden en ik dus recht heb om de verkoopsovereenkomst ongedaan te maken en ze mijn geld terug moeten storten!
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V
Rating: 3 out of 5
Zeer ontevreden! Een artikel besteld op 06/12/2020 en tot op heden nog steeds niet ontvangen. Na herhaaldelijk contact doen ze me verschillende 'aanbiedingen': 5% korting op volgende aankoop een credietnota terugzenden van artikel (!). Terwijl de wettelijke levertermijn van 30 dagen ruimschoots is overtreden en ik dus recht heb om de verkoopsovereenkomst ongedaan te maken en ze mijn geld terug moeten storten!
C
Rating: 5 out of 5
Impeccable service. Correct shipping and the product is exactly as described. I will buy again soon.
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A
Rating: 5 out of 5
correct delivery perfect model
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Rating: 1 out of 5
Now it's been 30 days since I received my orderI tried to reach you by phone always busyso at contact a consumer protection associationso I ask you to refund my order Q4QFOAUCT 158.85 I hope we can settle amicably or I will initiate the procedure.cordialeme
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V
Rating: 1 out of 5
I keep getting asked to review the service but still have not received my order. You need to reassess your priorities.
V
Rating: 1 out of 5
Customer service poor, didn���t receive items, contacted them and they made me feel like I���d stolen from them, turns out it was delivered but just abandon on my door step, taken 2 months to find this out and that was only because I was contacting them otherwise I probably would never have found out, don���t think I���ll see a refund, wo