Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 321 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 3 and 5 stars

Reset filters
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/01/2021
It has been weeks since I ordered one... It has been weeks since I ordered one roll of oracover and still have not received it...
Translated reviews
Response from 1001hobbies
Mister Brown, We are sorry about this delay, we inform you that we have contacted the carrier, because in order to speed things up. On December 31st, it is validated ""Arrival at the office of exchange in the country of destination (US U.S.A.)"" it will be distributed as soon as possible. With kind regards, Happy new year.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/01/2021
I ordered my model on Dec I ordered my model on Dec. 11, 2020 and today is Jan. 3. I have not yet received my order. I would like to know when I can expect my Christmas gift for my grandson. Kimberly Schneider
Translated reviews
Response from 1001hobbies
Ms. Schneider Schneider, We inform you that we are today launching an investigation with the carrier. We are trying to move things forward, but be aware that this carrier is very much behind schedule. Thank you for your understanding, Customer care 1001hobbies.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
Very satisfied fast delivery despite the holiday season and the health situation small remark still difficult to order paint without having ordered the model before it would be nice to see a picture of the references paint to make an order
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
Good quality of service. Delivery on time. Correct packaging. Products intact. Sea
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
parcels arrive quickly in very good condition
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/01/2021
Good evening I was expecting a fully assembled model or at least a rigid body structure, but my friend (it was a gift) received a piece of plastic (to be filled with plaster?) and some poor quality decals, not even all the external parts. I'd like my money back (satisfied or reimbursed) but I'm told it's impossible at the moment.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
Very good service and on-time delivery
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
I was very, very pleased to receive my parcel in perfect condition! What's more, the inside of the box was perfectly protected with several plastic air pockets! To sum up: I'm delighted and would recommend your site to anyone. Best regards.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
I discovered your very well-documented site, with a selection to satisfy many model enthusiasts of all kinds. I found the one my grandson wanted without going through Amazon. You strictly respected the delivery deadline, which allowed Santa Claus to be on time. F
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
Very satisfied Order arrived very quickly
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
Fast and very safe
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
Perfect, nothing to complain about...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2021
long delivery times never reply to email sent
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2021
Too bad there are no paints in the box.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
On-time delivery quality product
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
RAS package arrived well packaged
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
Order as described and well packaged. Shipping time was fast given the circumstances (order on 16122020 delivery on 221220
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2021
delivery time not very fast for a product in sto
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
I received my book in good condition and in a correct time with a small bonus of a leaflet advertising comics which is most interesting nothing to say satisfied ser
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
Tres bien rien a redire
Translated reviews
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 03/01/2021
I ordered my model on Dec. 11 2020 and today is Jan. 3. I have not yet received my order. I would like to know when I can expect my Christmas gift for my grandson. Kimberly Schneider
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 03/01/2021
It has been weeks since I ordered one… It has been weeks since I ordered one roll of oracover and still have not received it...
Response from 1001hobbies
Mister Brown, We are sorry about this delay, we inform you that we have contacted the carrier, because in order to speed things up. On December 31st, it is validated ""Arrival at the office of exchange in the country of destination (US U.S.A.)"" it will be distributed as soon as possible. With kind regards, Happy new year.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 03/01/2021
I ordered my model on Dec I ordered my model on Dec. 11, 2020 and today is Jan. 3. I have not yet received my order. I would like to know when I can expect my Christmas gift for my grandson. Kimberly Schneider
Response from 1001hobbies
Ms. Schneider, We inform you that we are today launching an investigation with the carrier. We are trying to move things forward, but be aware that this carrier is very much behind schedule. Thank you for your understanding, Customer care 1001hobbies.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2021
This product totally meets my expectations. The instructions are very
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2021
Fast and efficient
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2021
tres bien vous etes des pos dans votre domaine continuez ainsi
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/01/2021
On the site, it's marked products in stock. They take the money from the account and then they tell me they're out of stock. I waited 1 month to receive my parcel. And they didn't want me to cancel my order and get my money back...
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2021
They keep you informed of any unforeseen events without you having to ask - a very good follow-up. I recommend
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2021
My husband was delighted with the decalqu boards
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2021
very serious satisfaction with the products received
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2021
Mixed opinion at first, with the order taking a bit long to be sent - the holidays and the current situation can probably explain that - and then, following a problem (an item received damaged), a slightly long response from customer service to my complaint (reminder necessary) - probably the same reasons as before... but the damaged order was replaced quickly in the end. So good advice
Translated reviews
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/01/2021
I placed an order on December 19 2020. I paid a lot of money for express delivery and upon placing my order received a confirmation email indicating that my order would arrive on December 24 2020. I am still waiting for my order on January 2 2021. Order tracking does not work. I get an error message indicating that this service is unavailable. I do not think I will order from them again.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 02/01/2021
I placed an order on December 19 I placed an order on December 19, 2020. I paid a lot of money for express delivery and upon placing my order received a confirmation email indicating that my order would arrive on December 24, 2020. I am still waiting for my order on January 2, 2021. Order tracking does not work. I get an error message indicating that this service is unavailable. I do not think I will order from them again.
Response from 1001hobbies
Mister Duever, We are sorry about this delay, we inform you that we have contacted the carrier, because in order to speed things up. On December 31st, it is validated ""Arrival at the office of exchange in the country of destination (CA CANADA)"" it will be distributed as soon as possible. With kind regards, Happy new year.
G
Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 02/01/2021
I am very satisfied
Translated reviews
G
Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 02/01/2021
Everything arranged well had the puzzle much earlier than expected
Translated reviews
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 02/01/2021
I must be the only one who has not received my order I placed an order on 15-11-2020 a month later they tell me that there has been a problem and that they ask for it again on 23-12-2020 they ask for it again and today 02-01-2021 it still has not arrived and all they say is that they are preparing it. They have been preparing it for 10 days and they do not tell me if it will arrive on January 5 which means that I will have to buy something else of course in another place to have a gift for the Epiphany. A disastrous
Translated reviews
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 02/01/2021
Great models!
Translated reviews
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 02/01/2021
The order tracking does not work well the page does not give exact information it should be designed in a different way to make it more visible.
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 02/01/2021
I have still not received this item despite ordering on 5th December. I cannot find any contact details for this company to chase it up with them so I���m assuming this is a fake co
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 02/01/2021
Would have been 5 stars but you use the worst courier on the planet