Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 316 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/09/2020
Update,,, received package on October 13 . It took approximately 9 weeks wasn't sure if I would ever see it everything was fine Have not received package,, three weeks out so far. Cannot get any info as to whom the delivery company is ,, ie,,USPS,FedEx, UPS,, etc etc etc..I do have info that my package has arrived in the US,,???not impressed!
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Response from 1001hobbies
Mr. Morgan, Thank you for your feedback. We inform you that your package was shipped on 01/09/2020 21:20:05. We note that your package has arrived at the United States Post Office since 6/09/20. We have opened an investigation with the carrier which is US Mail. We will come back to you as soon as possible. Best regards 1001hobbies customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2020
Friendly prices fast delivery excellent quality products. Que du bonheurs
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2020
Very professional people. I was very satisfied with the telephone contact, which gave me co
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/09/2020
Received today. Figurines F72132: 1 broken figure missing head of one
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2020
Item delivered quickly and as described on the website.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2020
I'm very happy with my delivery and I could possibly talk about it around mo
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/09/2020
Delivery far too long
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2020
Simply perfect! Laure, my contact, was exemplary! I'll be ordering again without hesitation!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2020
Hello, I am very satisfied with my package. 1001 Hobbies replaced the decal that was missing on delivery and a canopy that was damaged before arriving at my home, free of charge.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2020
Found desired item at 1001 Modelkits I looked everywhere in the USA for this item. It was either sold-out of no longer in production. My search lead me to 1001 Modelkits in France. They had a Ki44 that was out of production and hard to find anywhere, THEY HAD THAT TOO!!! I needed an Eduard interior set for the 1/32nd Hasegawa Ki61, and there it was, Ordered up and in about a week I had it on my doorstep. Thanks to all at 1001 Modelkits for helping me finish my model. Respectfully, Kevin Burke USA
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Response from 1001hobbies
Dear Mr Burke, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2020
We are thankful We are thankful, for very prompt and careful service in the delivery of our ordered items. The products, we've received have been as catalogued and they have exceeded expectations. The variety of merchandise, available, through this company is quite amazing. We wish them the best in continuing to do so.
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Response from 1001hobbies
Dear Mr Kovacs Jr, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/09/2020
Found desired item at 1001 Modelkits I looked everywhere in the USA for this item. It was either sold-out of no longer in production. My search lead me to 1001 Modelkits in France. They had a Ki44 that was out of production and hard to find anywhere, THEY HAD THAT TOO !! I needed a Eduard interior set for the 1/32nd Hasegawa Ki61, and there it was, Ordered up and in about a week I had it on my doorstep. Thanks to all at 1001 Modelkits for helping me finish my model. Respectfully, Kevin Burke USA
Response from 1001hobbies
Dear Mr Burke, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/09/2020
We are thankful We are thankful, for very prompt and careful service in the delivery of our ordered items. The products, we've received have been as catalogued and they have exceeded expectations. The variety of merchandise, available, through this company is quite amazing. We wish them the best in continuing to do so.
Response from 1001hobbies
Dear Mr Kovacs Jr, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/09/2020
I looked everywhere in the USA for this item. It was either sold-out of no longer in production. My search lead me to 1001 Modelkits in France. They had a Ki44 that was out of production and hard to find anywhere THEY HAD THAT TOO !! I needed a Eduard interior set for the 1/32nd Hasegawa Ki61 and there it was Ordered up and in about a week I had it on my doorstep. Thanks to all at 1001 Modelkits for helping me finish my model. Respectfully Kevin Burke USA
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/09/2020
The model kits are in good conditions.. The delivery was late by one day based on their target date of delivery. Was able to deliver it the following day even it was already very late in the afternoon at around 1700H.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/09/2020
We are thankful for very prompt and careful service in the delivery of our ordered items. The products we've received have been as catalogued and they have exceeded expectations. The variety of merchandise available through this company is quite amazing. We wish them the best in continuing to do so.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2020
Very fast shipping and conforms to the order I recommend this si
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2020
Fast and precise. Do not hesitate
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/09/2020
Hello This isn't really the answer I was expecting, but more like""We're very careful about the quality of the products we sell, and we're going to check our stock to make sure that no other customers fall victim to this hazard. After this check, we'll send you the equivalent of your order 'in perfect condition', free of charge. Using my €10 credit note to re-order the same product and end up with the same problem - no thanks! So you've just saved 10€... but you've also just lost a
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2020
Fast delivery and products fully compliant with descriptions
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2020
Large selection Fast, accurate delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2020
Good evening and many thanks Super ""Packaging"" delays ECT.... Boxes like new.... Change nothing Thank you to all teams. Sincerely Nico
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 16/09/2020
The puzzles in the catalog are mostly unavailable, and this has been the case for quite some time. Too bad.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 16/09/2020
I purchased the circus model for a gift that was more than appreciated.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/09/2020
The order arrive on time and in perfect condition. The product is, as described and is of excellent quality. No complaints and I wouldn't hesitate to place a repeat order in the future.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/09/2020
A little fucky to start with but… A little fucky to start with but everything ended up great. Pretty fast shipping to North America. One of the only places with these items in stock.
Response from 1001hobbies
Dear Mr Barcus, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2020
A little fucky to start with but... A little fucky to start with but everything ended up great. Pretty fast shipping to North America. One of the only places with these items in stock.
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Response from 1001hobbies
Dear Mr Barcus, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/09/2020
A little fucky to start with but everything ended up great. Pretty fast shipping to North America. One of the only places with these items in stock.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2020
Very good from order to delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2020
Fast, compliant delivery. Very satisfied
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 15/09/2020
Just don't order!!! Item is damaged I can't send the item back via my customer account none of the phone numbers work and the customer service by e-mail doesn't answer either. I want to return the item and get my money back! It's great that there is a 30-day return option - but it's no use if you can't reach anyone by phone, email or customer account! Just don't order anything!!! EDIT: After my review on this portal, I have now received an e-mail and can send the item back against payment of the postage costs. However, both the item and the packaging are damaged (I had attached pictures to my email), which is probably the fault of the manufacturer and the shipping company. However, the seller and not the buyer is liable for this (entrepreneurial risk and buyer protection), which is why the seller must actually bear the shipping costs. And both telephone numbers (0308 09 35 7 83 and +49 692 045 79 231) do not work.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2020
Very good Fast enough despite the context
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2020
Fast and quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2020
real stock and on-time delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2020
Choice of products. Fast shipping.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 14/09/2020
I've ordered a few things and was kindly given a ��5 voucher to use for my next purchase. When I tried to use the voucher it wa refused. NOT IMPRESSED! My last order was accepted and one model was delivered but the secon""out of stock"". I was not told this until after delivery. NOT IMPRESSED! I have asked for a refund of the out of stock ited. As yet no reply. NOT IMPRESSED! I will not be using 1001 Modelkits again.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/09/2020
I have not received my order yet I have not received my order yet. Very slow delivery!!
Response from 1001hobbies
Dear Mr Hansen, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/09/2020
The transaction and delivery was quick… The transaction and delivery was quick and easy. The product was exactly as advertised. Will definitely recommend to friends and family.
Response from 1001hobbies
Dear Karen, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/09/2020
The transaction and delivery was quick and easy. The product was exactly as advertised. Will definitely recommend to friends and family.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 14/09/2020
I have not received my order yet. Very slow delivery!!