Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 316 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 3 and 5 stars

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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2020
Package arrived quickly and very well packed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2020
Very good service. Site to be recommended. Nothing to d
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2020
super bon produit
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2020
I have not received my order yet I have not received my order yet. Very slow delivery!
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Response from 1001hobbies
Dear Mr Hansen, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2020
The transaction and delivery was quick... The transaction and delivery was quick and easy. The product was exactly as advertised. Will definitely recommend to friends and family.
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Response from 1001hobbies
Dear Karen, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2020
fast, efficient service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2020
Very good product. Fair prices and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2020
Material as per catalog fast delivery very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2020
HIGH REACTIVITY.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2020
very good and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2020
Very happy with the product, but the package is a little too large for a mailbox, especially given the volume of the boxes ordered.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 13/09/2020
Excellent well-stocked online store!
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 13/09/2020
On the first order they lacked the itemwell they went out of their way to accommodate me...exceptionalonest and sincere.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 13/09/2020
item ok fast shipping
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 13/09/2020
It was my first time using this store. I was looking for a nice model for a special child. I was also afraid that it would not arrive in time. Yesterday was the birthday and I wrote an email to the store and everything went smoothly. The gift was here on Friday
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/09/2020
I would have given them no stars if I... I would have given them no stars if I could, bought a model from them which I received back in July with missing parts, which I still have not received. I've asked for a refund which they agreed On the 5th September and would be done at the beginning of the week, I'm still waiting on this, they have ignored my last two emails For an update on the refund. Still haven't had a reply not impressed with their customer service, wouldn't recommend them to anyone.
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Response from 1001hobbies
Dear Mr. Third , The missing part will be sent by our supplement on the 4th of September. That's why, as we explain on our email, we could refund the order. We apologize for this inconvenience and apologize for the inconvenience. Best regards Customer care.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2020
Customer service was exceptional Customer service was exceptional, they kept me informed throughout packaging my order and any problems they encountered. Shipping was expensive but I received my order much earlier than I expected under the current circumstances. Will definitely be buying from 1001Hobbies again!
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Response from 1001hobbies
Dear Mr. Scott Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/09/2020
Had been looking for a good 3d metal puzzle everywhere (that wasnt shipped drom the USA) and only found it here! Fantastic product, a gift for my architect colleagues, and arrived really quickly despite covid delays. Highly recommend.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/09/2020
Second order from 1001 Models and enjoyed the same excellent service.....3 days from placing order to delivery to my door.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 13/09/2020
I would have given them no stars if I… I would have given them no stars if I could, bought a model from them which I received back in July with missing parts, which I still have not received. I’ve asked for a refund which they agreed On the 5th September and would be done at the beginning of the week, I’m still waiting on this, they have ignored my last two emails For a update on the refund. Still haven’t had a reply not impressed with their customer service, wouldn’t recommend them to anyone.
Response from 1001hobbies
Dear Mr. Third , The missing part will be sent by our supplement on the 4th of September. That's why, as we explain on our email, we could refund the order. We apologize for this inconvenience and apologize for the inconvenience. Best regards Customer care.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/09/2020
Customer service was exceptional Customer service was exceptional, they kept me informed throughout packaging my order and any problems they encountered. Shipping was expensive but I received my order much earlier than I expected under the current circumstances. Will definitely be buying from 1001Hobbies again!!
Response from 1001hobbies
Dear Mr. Scott Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 13/09/2020
Customer service was exceptional they kept me informed throughout packaging my order and any problems they encountered. Shipping was expensive but I received my order much earlier than I expected under the current circumstances. Will definitely be buying from 1001Hobbies again!!
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 13/09/2020
I would have given them no stars if I could bought a model from them which I received back in July with missing parts which I still have not received. I�ve asked for a refund which they agreed On the 5th September and would be done at the beginning of the week I�m still waiting on this they have ignored my last two emails For a update on the refund. Still haven�t had a reply not impressed with their customer service wouldn�t recommend them to anyone.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2020
Super nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2020
Product quickly sent and conforms to my wishes
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2020
Only downside: the packaging leaves something to be desired. I received the delivery wrapped in bubble wrap, the box was crushed and fortunately the contents were intact. It would therefore be advisable to systematically provide cardboard packaging, which would be more practical.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2020
Super stock always available (not like some) fast delivery with good tracking bravo and thank you continue as Ã
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/09/2020
Very disappointed! Product code MT72010. 172nd Mini Art Housits. 4 plates. Two brown and two gray. The grey ones had small parts to assemble. Impossible to do so as the plastic was very brittle. The other plates oozed and left red marks on fingers and worktop. (The product was intended for a child...) All from a very rough mold. (lots of burrs) I suppose the product must have been stored in a place ill-suited to this type of material and suffered as a result. Really very disappointed and m
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2020
As described and fast shipping, no worries.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2020
purchase and delivery as expected by a customer. Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2020
2 deliveries out of 2 in the UK: prompt and efficient service. And the prices of my little Fujimi were very good compared to other suppliers.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/09/2020
This model arrived missing a major part... This model arrived missing a major part looked like the box had been tampered with but I didn't realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I'll keep looking.
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Response from 1001hobbies
Sir Ziegler, We thank you for your comment. We invite you to look at your email and send us the requested documents so that we can forward this request to our supplier and obtain the missing piece. Thank you for your reply. Have a nice day Customer care 1001hobbies
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2020
The model kit arrived safely The model kit arrived safely, in very good condition and in a timely way.
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Response from 1001hobbies
Dear Mr. Ciapalo Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 12/09/2020
Todo perfecto y r��pido, el producto espectacular y la atenci��n excelente, recomiendo la tie
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Verified Buyer
Rating: 1 out of 5
following a purchase from 12/09/2020
This model arrived missing a major part… This model arrived missing a major part looked like the box had been tampered with but I didn’t realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I’ll keep looking.
Response from 1001hobbies
Sir Ziegler, We thank you for your comment. We invite you to look at your email and send us the requested documents so that we can forward this request to our supplier and obtain the missing piece. Thank you for your reply. Have a nice day Customer care 1001hobbies
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 12/09/2020
The model kit arrived safely The model kit arrived safely, in very good condition and in a timely way.
Response from 1001hobbies
Dear Mr. Ciapalo Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 12/09/2020
Very nice products very good service and excellent communication!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 12/09/2020
The model kit arrived safely in very good condition and in a timely way.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 11/09/2020
Order on 25.8 the articles are still on (supply from the manufacturer.)
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Verified Buyer
Rating: 1 out of 5
following a purchase from 11/09/2020
Order placed 8-20-20202 received 9/10/2020. All items ordered were there. Order was shipped 8/7/2020 All items were in stock. Why wait 7 days before processing the order? Took 8 days to go from France to US. - This is normal. Took 5 days to be delivered. Slow again. I'm giving a 3 out of 5 stars 1-3 days to make the order and ship it is acceptable. 7 days is not. Shipping cost at 24.00 is way too high. Box was mangled and crushed on one side but everything was OK You could read the contents of the shipping box because it had the invoice with the items clearly readable. One of the dumbest things I've seen. I gave you a fair shot at my business you took too long and cost too much.