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A
Rating: 5 out of 5
Product like the original when I was younger
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 316 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 3 and 5 stars
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Rating: 1 out of 5
Very poor after-sales service: - very long response times - poor communication within the team - need to explain the same things several times (despite written records...) - promises not kept... I will not return. I don't recommend
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A
Rating: 5 out of 5
very fast delivery
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A
Rating: 5 out of 5
Thank you for your excellent service. Sincerely . G.Corba
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A
Rating: 5 out of 5
I am very happy with my delivery, I found the soldiers to be of very good quality and the delivery was very serious and very careful! ???????????? A
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A
Rating: 5 out of 5
fast and everything you need. thank you
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A
Rating: 5 out of 5
Perfectly perfect
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A
Rating: 5 out of 5
RAS order complies with my expectations and nothing to report for the delivery
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G
Rating: 5 out of 5
Fast service and you guys actually have (and deliver) what you promise on the site And those are occasionally fairly unique and rare pieces Highly recommended!
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V
Rating: 1 out of 5
Absolutely terrible service took over… Absolutely terrible service took over 14 days to arrive for items that fitted in a large envelope type package , no updates , it took them 5 days before it was sent from the day of my payment for the order, the worst online shop I have ever used , no way to realistically contact and when I did email no reply after 3 emails , obviously they don’t care about their customers at all ! will not buy from again ever
Response from 1001hobbies
Mr. Rowell, We really regret your comment. Your order was prepared on July 27th, the day after your order was placed. Our carriers were overwhelmed with the sales and were late with the shipments. We understand your dissatisfaction, we invite you to contact us by phone. thanking you for your understanding, Sincerely, The customer care 1001hobbies.
A
Rating: 5 out of 5
Despite the scheduled waiting time on the other hand I am satisfied with the purchase. I received a vintage Monogram kit one can say from the 1970s new undamaged and perfectly packaged. This does not happen all the time. Kind and professional. Thank you
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A
Rating: 3 out of 5
Hello I received my R5 Turbo model in the post. But the package was folded in two. However nothing is broken inside. I find it shocking to see this kind of delivery principles.
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A
Rating: 5 out of 5
Nothing to say good quality model
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A
Rating: 5 out of 5
Product arrived earlier than expected call on my as soon as the
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V
Rating: 5 out of 5
Absolutely terrible service took over 14 days to arrive for items that fitted in a large envelope type package no updates it took them 5 days before it was sent from the day of my payment for the order the worst online shop I have ever used no way to realistically contact and when I did email no reply after 3 emails obviously they don�t care about their customers at all ! will not buy from again ever
A
Rating: 1 out of 5
Absolutely terrible service took over... Absolutely terrible service took over 14 days to arrive for items that fitted in a large envelope type package , no updates , it took them 5 days before it was sent from the day of my payment for the order, the worst online shop I have ever used , no way to realistically contact and when I did email no reply after 3 emails , obviously they don't care about their customers at all ! will not buy from again ever
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Response from 1001hobbies
Mr. Rowell, We really regret your comment. Your order was prepared on July 27th, the day after your order was placed. Our carriers were overwhelmed with the sales and were late with the shipments. We understand your dissatisfaction, we invite you to contact us by phone. thanking you for your understanding, Sincerely, The customer care 1001hobbies.
V
Rating: 5 out of 5
Smooth transaction. Smooth transaction.
Response from 1001hobbies
Hans, Thank you for your comment . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Rating: 5 out of 5
All perfect thank you!!!
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A
Rating: 5 out of 5
Products always undamaged and on time delivery. Maybe times a tad long but the situation due to the emergency would explain why. Otherwise I can only congratulate you Have a good evening and happy vacations to all m.d.
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A
Rating: 5 out of 5
Order very well tracked and delivered on time despite the health crisis. I am very satisfied with the site and the products available. I hope, however, that I'll be able to stock up on the range of products I need to extend the range of scenarios I play for my games.
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A
Rating: 5 out of 5
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A
Rating: 1 out of 5
Ordered on July 2nd and received on the 22nd! One item was missing and the parcel was damaged. After complaining to the after-sales service, the item was returned to me with the wrong reference number (although I had indicated by e-mail that the reference number was correct, but not the description). I therefore received an article that did not correspond. When I complained, I was told, not very politely, that it was I who had given the reference number. I'm not responsible for your problems with reference numbers.
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A
Rating: 1 out of 5
Model purchased on this site as a gift card for a birthday price paid 101€99 price found on other sites for the same item between 50€ and 55€ (
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V
Rating: 5 out of 5
Smooth transaction.
A
Rating: 5 out of 5
Smooth transaction. Smooth transaction.
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Response from 1001hobbies
Hans, Thank you for your comment . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
G
Rating: 5 out of 5
Clear webshop easy and fast
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A
Rating: 5 out of 5
Very satisfied with this new order. I'm looking for quality products and I found what I was looking for in the products I ordered. The delivery was fast.
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A
Rating: 5 out of 5
Fast order and receipt. Excellent service
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V
Rating: 3 out of 5
Bought a model Ferrari for my son. Transaction went through easily enough. However, the model came from France and the tracking information (translated from French) suggested it might take 30 days before delivery. Contacted 1001Modelkits to ask for clarification and did not receive any reply. Slightly disappointing. The model did turn up, however, a few days later. So alls well that ends well. Just please, reply to correspondence.
V
Rating: 3 out of 5
Although the goods ordered were of high quality, I feel the service was slow for this day and age with misleading dates quoted on the tracking facility.
V
Rating: 1 out of 5
Did not receive what I ordered. Got something completly different....
V
Rating: 5 out of 5
I did have a little delay but I was treated very well and will be a customer in the future. The range of products stocked is outstanding. All my modelling need at one supplier including accessories and books. Happy customer.
G
Rating: 5 out of 5
Fast deliveryproduct as described
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G
Rating: 5 out of 5
Excellent!
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G
Rating: 5 out of 5
All good and I am very satisfied
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A
Rating: 5 out of 5
excellent product
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A
Rating: 5 out of 5
I always find what I am looking for. Shipments are always perfect and arrive on time. Impeccable.
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V
Rating: 5 out of 5
Fast efficient service and quality products.
V
Rating: 5 out of 5
all good does what it says on the tin.
V
Rating: 5 out of 5
Excellent service .... delivered within the stated timescales ... would use again. Not sure about all the negative reviews, my experience was good ...