Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 315 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 3 and 5 stars

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Verified Buyer
Rating: 5 out of 5
following a purchase from 30/07/2020
I've been happy with their services. I've been happy with their services.
Response from 1001hobbies
Robert, We thank you for your feedback and thank you for your trust. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Have a nice day customer service's 1001hobbies
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 30/07/2020
I've been happy with their services.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2020
Very professional site to recommend. I ordered ingredients to finish my model and received everything in a perfectly adapted package.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2020
Super buy very good condition at reception
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2020
as excellent as ever
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2020
Well received
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/07/2020
Moderately appreciated the sale without stock ... on the site the references in stock and I waited because spring in court....never I would have ordered if the goods were not in stock ... so you're not ready to r me
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/07/2020
Very disappointed with this site that I thought would give me good advice. Almost no answers to my questions. Nothing about brushes... More com' and advertising than passion... Finally, it's ridiculous and misleading to propose big planes on tiny scales.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2020
Models received on time and in good condition. Mer
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/07/2020
Incomplete dispatch of numerous reminder mails due to 4-month wait
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2020
I've been happy with their services. I've been happy with their services.
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Response from 1001hobbies
Robert, We thank you for your feedback and thank you for your trust. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Have a nice day customer service's 1001hobbies
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 29/07/2020
Good service, communication and choice, has now become my first option to find what i,am looking for.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 29/07/2020
Great service with quick delivery, will be back.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 29/07/2020
After a slight miss hap with the order my son received his tank and was just delighted with it after taking the time to put it together. I would recommend 1001 hobbies.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 29/07/2020
Excellent and well packaged
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2020
Wow you reply really fast when you want ..... Dear customer, Can you please give us your order reference? thank you for your response, 1001Hobbies' customer care so after making me wait for 28 days for my refund, and now you am saying l have to wait upto another 30 days becouse you didnt even start my refund when you said you would ..... no you can deal with my bank as l have opened a fraud case against you.
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Response from 1001hobbies
Mr. Bisbey, Thank you for your email. We ask our accounting department to make this refund today as a matter of urgency. We would like to apologize for this incident and ask you to believe that this type of incident is very unpleasant for us. We truly deplore this situation. We would like to inform you that customer satisfaction is our priority and that we are aware of the damage caused. Thank you for your understanding. The customer care 1001hobbies
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2020
Arrived on time and promptly Arrived on time and promptly. Everything was present in the package.
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Response from 1001hobbies
Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 29/07/2020
Wow you reply really fast when you want ..... Dear customer, Can you please give us your order reference ? thank you for your response, 1001Hobbies'customer care so after making me wait for 28 days for my refund, and now you am saying l have to wait upto another 30 days becouse you didnt even start my refund when you said you would ..... no you can deal with my bank as l have opened a fraud case against you.
Response from 1001hobbies
Mr. Bisbey, Thank you for your email. We ask our accounting department to make this refund today as a matter of urgency. We would like to apologize for this incident and ask you to believe that this type of incident is very unpleasant for us. We truly deplore this situation. We would like to inform you that customer satisfaction is our priority and that we are aware of the damage caused. Thank you for your understanding. The customer care 1001hobbies
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 29/07/2020
Arrived on time and promptly Arrived on time and promptly. Everything was present in the package.
Response from 1001hobbies
Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 29/07/2020
They have a very wide variety of products. Things you don't get in other stores. The customer service is good.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 29/07/2020
Serious and professional
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 29/07/2020
I received my order correctly. I am satisfied. They solved an incident with my order satisfactorily.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 29/07/2020
Simply reliable top
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 29/07/2020
Everything is great. A good partner for such orders.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 29/07/2020
everything works great
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 29/07/2020
great prices
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Verified Buyer
Rating: 5 out of 5
following a purchase from 29/07/2020
Dear customer Can you please give us your order reference ? thank you for your response 1001Hobbies'customer care so after making me wait for 28 days for my refund and now you am saying l have to wait upto another 30 days becouse you didnt even start my refund when you said you would ..... no you can deal with my bank as l have opened a fraud case against you.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 29/07/2020
Received what I ordered in a reasonable timeframe. However postage was a bit high for small bottles of Paint
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Verified Buyer
Rating: 5 out of 5
following a purchase from 29/07/2020
I ordered an item on July 7 and have not received it as of July 28 (three weeks later)
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Verified Buyer
Rating: 5 out of 5
following a purchase from 29/07/2020
Arrived on time and promptly. Everything was present in the package.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2020
Fast delivery product corresponding to our expectation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2020
Very good transaction. Merc
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/07/2020
I got the item I wanted at a fair and reasonable price. The Gene Cernan Hobby Master figure arrived promptly and was in good condition. Well packaged for the postal journey. Thank you 1001 Modelkits.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 28/07/2020
I had to wait a very long time for the model building boxes and the delivery man could not find my address??These apartments have been there for eight years!!!
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 28/07/2020
Everything worked perfectly!!!
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 28/07/2020
Precise punctual and professional
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/07/2020
6 days ago l wrote a review under the title of ""1001 sucks."" On 7/23 l received an email advising me that my items had shipped and l would receive them in a few days. Well its now 7/27 and l have received nothing. I checked their sometimes working tracking site and it's difficult to understand because its all in French. I guess they don't understand that not everybody speaks French. As of today the tracking icon that shows you where the item is indicates that it is nowhere near being delivered. I don't even think it's reached the U.S. It seems they sent it via a raft. I don't expect it for at least another week. I noticed that while looking at other reviews the company only responds to positive reviews and publicly thanks those reviewers. However they don't respond to negative reviews. I guess it's against their policies to publicly acknowledge and apologize for their mistakes. After my experience with this company l will never order from them again. I recommend you don't either. If you do it's at your own risk. You've been warned.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 28/07/2020
Package arrived in a timely manner. The only issue was a couple of bayonets and one sword end was broken. Nothing much. I appreciate your wide inventory.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/07/2020
I still haven't received the order. Here's what's on the post office website: No.LD081194255FR Wednesday July 22 The Post Office is ready to take care of your mail. As soon as it is entrusted to us you will be able to follow his path. Wednesday July 8 Your mail was delivered to the Post Office by the sender. Tuesday July 7 Your mail was delivered to the Post Office by the sender.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 28/07/2020
Excellent Item and Fast Shipping! AAA+++... Service!