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Rating: 3 out of 5
long lead times and incomplete deliveries lack of reliable information from the customer
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 314 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 3 and 5 stars
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Rating: 1 out of 5
they said they had my item in stock i... they said they had my item in stock i paid them nearly £100.00, when it didn`nt arrive, i checked tracking, only to see ""not available"" i e mailed them, and they replied that i could have a cover note to get other item of same value. as there`s nothing else i want, i said i wanted my money back . they have not answered me . i have tried time and time again to contact them ,but no reply. dont make the same mistake as me-dont trust them to refund .
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A
Rating: 5 out of 5
efficiency correct material trouble-free shipping
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Rating: 5 out of 5
Delivery a little long in these times of confinement... I'll get to it next time! Excellent service. Highly recommend
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Rating: 5 out of 5
despite the confinement, many quality products available and a concern for customer satisfaction
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Rating: 5 out of 5
very good site with lots of choice and fast shipping
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Rating: 5 out of 5
Fast delivery
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Rating: 5 out of 5
Package conforms, efficient follow-up. Given the situation ""Covid 19"" delay a little long. I will recommend
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Rating: 5 out of 5
Very good Zvezda model. Just beware of the transmission: don't hesitate to go as far as the fifth burst to stick all the little ones for good.
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Rating: 5 out of 5
Product conforms.
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Rating: 5 out of 5
EVERYTHING IS IN ORDER BRAVO AND THANK YOU
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Rating: 5 out of 5
very good. Fast delivery
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Rating: 5 out of 5
Everything is perfect from order to delivery. Thank you very much
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Rating: 5 out of 5
Perfect, everything's ok!
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Rating: 5 out of 5
everything was perfect thank you very much
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Rating: 5 out of 5
delivered on time and in perfect condition
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Rating: 5 out of 5
Very good, nothing to complain about! I recommend it and will order again.
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Rating: 5 out of 5
as ordered
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Rating: 5 out of 5
Quality products. Delivery and order tracking
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Rating: 5 out of 5
Very nice model and assembly course Delivery time respected despite the health crisis I will come back to you for another order.
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Rating: 1 out of 5
Terrible service. Bought my items for this store believing it to be UK based. Paid for expedited shipping as well. On the same day I ordered from 1001 I also ordered from an actual UK based company, Kentmodels.co.uk and recieved my order in two days! I even ordered decals off a Japanese based company on ebay and even these have arrived before my order from 1001! This will be my first and last purchase from 1001.
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Rating: 5 out of 5
nothing to add
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Rating: 5 out of 5
RAS Fast and efficient service.
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Rating: 3 out of 5
Hello. Even if it's not your fault, the delivery time was really short.
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Rating: 1 out of 5
Hi, I have a problem with my model that I paid for but never received. I have the tracking of my order but when I go to Laposte to pick up my package they tell me that it has been lost.
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Rating: 5 out of 5
Delivery on time and quality packaging. Sea
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Rating: 5 out of 5
Very good teamfast delivery
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V
Rating: 5 out of 5
Bought my items for this store believing it to be UK based. Paid for expedited shipping as well. On the same day I ordered from 1001 I also ordered from an actual UK based company Kentmodels.co.uk and recieved my order in two days! I even ordered decals off a Japanese based company on ebay and even these have arrived before my order from 1001! This will be my first and last purchase from 1001.
V
Rating: 1 out of 5
Item never received. Unable to contact seller to let them know that the item has been returned to them by their courier. Would not use again.
V
Rating: 1 out of 5
Terrible service. Bought my items for this store believing it to be UK based. Paid for expedited shipping as well. On the same day I ordered from 1001 I also ordered from an actual UK based company, Kentmodels.co.uk and recieved my order in two days! I even ordered decals off a Japanese based company on ebay and even these have arrived before my order from 1001! This will be my first and last purchase from 1001.
C
Rating: 1 out of 5
Lousy service. I bought an order two weeks ago and it was supposed to arrive in 8 days. I sent them 2 emails asking why it did not arrive and why on the tracking page it said it was on hold and the address was incomplete and I have not received any response from them yet.
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C
Rating: 1 out of 5
there is no way to get our order this is not normal if we had known that in a month we would not have it in any way we would have trusted them for our part we are not happy at all.
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C
Rating: 1 out of 5
I do not recommend it. My first order was dated April 24. It has not arrived. Unjustifiable. Several emails and the answers were the same. Unjustifiable. I do not understand the support or the shipping method.
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V
Rating: 5 out of 5
got a refund from this company (based in France not the UK) due to delays on delivering a birthday present which was ordered 2 weeks in advance of the birthday. To be fair to them they were quick with refund when I complained (hence the three stars). I marked them down a couple of stars as it's still a bit misleading on their website as to where the company is based.
V
Rating: 5 out of 5
I'm still waiting for my order after two weeks what's the delay
V
Rating: 5 out of 5
ordered 4 pots of paint on 3rd of April its now 18th of may have not received items paid �5.99 for post and packing could of walked to normandy to get them quicker.emailed to get refund lets see what happens not holding my breath.
V
Rating: 5 out of 5
Got my order safe and sound.
V
Rating: 1 out of 5
ordered 4 pots of paint on 3rd of April… ordered 4 pots of paint on 3rd of April its now 18th of may have not received items paid £5.99 for post and packing could of walked to normandy to get them quicker.emailed to get refund lets see what happens not holding my breath.
V
Rating: 1 out of 5
I'm still waiting for my order after… I'm still waiting for my order after two weeks what's the delay
V
Rating: 3 out of 5
quick to process refund got a refund from this company (based in France, not the UK) due to delays on delivering a birthday present which was ordered 2 weeks in advance of the birthday. To be fair to them they were quick with refund when I complained (hence the three stars). I marked them down a couple of stars as it's still a bit misleading on their website as to where the company is based.