Customer reviews of 1001hobbies

Order always without any problem

excellent service received on time and .

The delivery was fast and the products correctly packaged. On the other hand, I am rather (very) unhappy that despite several requests where I clearly specified for reasons of availability that I did not want the order to be sent immediately after receipt of my payment, it was sent without any delay! The risk was that I wouldn't be back from my trip in time to collect the parcel from the relay point. NB: Concerning the 3 products - all as described - one of them is incomplete with a part missing (FT-17 tank).

Super service expe très grand choix prix très correct rien de plus a rajout

11 days to be delivered I find this delay exagÃ

The delivery time for products is a little long for an online sale. Given the cost, the customer is entitled to expect greater responsiveness. Nothing wrong with the pro

Delighted to get back my ""pTi Romains"" my grandchildren are going to enjoy Me

The choice and availability of products is very good. Fast, personalized assistance. If necessary, the after-sales service is quickly sorted out. Super to recommend without hesitation.

The delivery was flawless. I am completely satisfied.

Perfect package tracking and delivery time

Mola mogolló

Very serious, fast shipments, totally reliable.

Accurate on time and very professional!

Ras compliant delivery fast delivery

no comment. xxxxxxxxxxxxx

comment je peux donner une note positive apres un tel resultat.commande passée le 11 janvier (delai de livraison 4 a 5j) expediée le 16 janvier (apres avoir suivi la livraison) et maintenantune livraison si tout va bien le 21 janvier.je dois être le vilain petit canard de l'année 2019.cordialem

While the model was delivered in record time before the festive season, the same could not be said for the paints and cement glue. The bottle of Humbrol glue was dry, and some of the Heller paint was a little runny. However, 1001 Maquettes was very reactive and sent me back the glue very quickly. So well done and thank you for that. I hope that on the delivery side, controls have been put in place to check the quality of the package before they leave. I'd recommend a model from 1001 Maquettes but for the accessories

The paints are of excellent quality and at a good price. Shipping is fast. I recommend

Fast delivery, everything perfect

I placed an order for paint to be delivered in 24 hours and after 8 days the parcel was under-sold. Apparently it's a mess in this store, finally an order that may arrive unlike the previous ones: so I will never order again.

No problem, everything is respected by this company.

Despite assurances given on supply and delivery goods did not appear within a reasonable time and the order was cancelled. No obvious supply management with conflicting information on availability and expected delivery

Great selection - Excellent service - Fast, hassle-free deliveries - Very quick answers to questions - Problems solved quickly and without hesitation. Real pros who always listen.

quality service

Very satisfied fast delivery

Does not respond to emails about delivery problems, even when contacted by direct messaging.

Nothing to say very good if

nothing to complain about from start to finish

parcel not arrived thief

cutting of the model well finished neat work! delivery on time

The website is not very interactive although there is a lot of variety of items like no other. The shipping took too long 12 days and that paying 17€ for postage and ur service.

Very good for the order only problem comes from the Colissimo delivery which was delayed because of the yellow vests (??) Saturday 12

I had to wait 1 month for the parcel to be sent to me with the rest of the order, and for the unavailable model, a credit note was sent to me without even giving me any other choice. What's more, a week later the product was available, so I went to order it. As the product was a little cheaper (on sale), I thought that would allow me to order it with postage, but postage is not included in the purchase voucher, so in addition to waiting, I had to pay the postage.

First order on this online merchant site and extremely disappointed, annoyed by the organization, the lack of professionalism and the poor customer service. It is noted on the site shipment within 24h. Order placed, no news after 24 hours. So I took the necessary steps myself to find out the status of the order and, as luck would have it, some products were already missing (they were in stock at the time of the order but I wasn't contacted to let them know!). 48 hours later and still nothing, after several reminders that led nowhere, I was assured that the order would be dispatched at the end of the day. And the next morning I receive an e-mail saying that the order has been cancelled because it can't be delivered on time! Well done! What's more, they had a software problem (that's what they tell me) because I received 3 emails telling me that the products in stock are available again. Please check these emails again - it's a problem with the computer server. In short, after 3 lost days, no products were delivered, and what's more, they only reimburse on Wednesdays because their accountant only manages their cash flow on that day. It's really not serious or professional, especially when they dare to tell me that my order is being shipped. It's taking customers for fools.... A LACK OF RESPECT FOR THE CUSTOMER. Finally, they charge exorbitant shipping costs of over 9 euros for a few pots of paint, whereas elsewhere for this price you can get Chronopost delivered the next day. In spite of their mistake, they are unable to send the order by Chrono... First and last very bad experience

Pitiful. You order 4 small pots of paint and a set of small tools and 4 days later the order is ..... still being prepared. On the other hand, no problem with payment: cashed without delay. We pay the colissimo but the preparation of a mini order never ends. An e-commerce that acts as a sales representative for local businesses. It's a shame, my first and last

EXCELLENT PRE AND POST PURCHASE TREATMENT

It was bi

Product came in a perfect condition and as expected. I am very satisfied with the service!

I have correctly received my orders in a timely manner and in accordance with my concerns.

First time I have used this company and the service was excellent. Goods arrived in a very timely manner, no problems at all.