Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Delays in shipment. I ordered things in past and service was good. Recently I placed an order on June 11, 2061. Got an mail stating received order and of course accepted my payment. Got another email saying I should receive order by June 22. Great, but never received the order. Had to send two emails checking on status. After you received the second email it appears that's when my order was processed. Few days later I finally got the order. Not the normal service I was used to.
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience. Please note we rely on our suppliers to offer the largest choice of products possible, which can cause a delay. As a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits
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Verified Buyer
Rating: 3 out of 5
following a purchase from 06/07/2016
Delays in shipment. I ordered things in past and service was good. Recently I placed an order on June 11, 2061. Got an mail stating received order and of course accepted my payment. Got another email saying I should receive order by June 22. Great, but never received the order. Had to send two emails checking on status. After you received the second email it appears that's when my order was processed. Few days later I finally got the order. Not the normal service I was used to.
Response from 1001hobbies
Dear customer, We apologize for the inconvenience. Please note we rely on our suppliers to offer the largest choice of products possible, which can cause a delay. As a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 06/07/2016
All correct but there is room for improvement in the preparation and shipping of orders. 12 days in the preparation plus another 7 days of shipping total almost 20 days to receive an order with a weight of 16 kg.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2016
Reasonable prices and professional follow-up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2016
Excellent choice of models from all horizons. Also a wide range of accessories and paints. Delivery was fast and smooth.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/07/2016
Still waiting for my purchase Placed an order over a month ago. Had to send an email to get the status of my order and a day later received an email that it had shipped. That was 2 weeks ago. NOT recommended
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Response from 1001hobbies
Dear customer, Your order was sent on the 23/06/16, 8 working days after you placed your order. This delay corresponds to the information on our website. We invite you to recognize this and to assess your comment, which seems unfair. Best regards, Customer service 1001modelkits
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Verified Buyer
Rating: 5 out of 5
following a purchase from 02/07/2016
An excellent supplier They provided the goods I ordered on time and well packaged keeping me informed of the progress of the order
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Verified Buyer
Rating: 1 out of 5
following a purchase from 02/07/2016
Still waiting for my purchase Placed an order over a month ago. Had to send an email to get the status of my order and a day later received an email that it had shipped. That was 2 weeks ago. NOT recommended
Response from 1001hobbies
Dear customer, Your order was sent on the 23/06/16, 8 working days after you placed your order. This delay corresponds to the information on our website. We invite you to recognize this and to assess your comment, which seems unfair. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2016
An excellent supplier They provided the goods I ordered on time and well packaged keeping me informed of the progress of the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2016
Packages well packed respect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2016
Store to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2016
Compliant item and fast delivery with perfect follow-up.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 30/06/2016
I bought an rc model that I couldn't find in stores. 1001 maquetas found it for me without problems. I plan to continue buying in the future.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2016
very good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2016
Easy to place order, items defined very correctly. The step-by-step follow-up until delivery is appreciated. I recommend this site without a pro
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2016
My order had not been processed. Problem solved after phone call. Too bad, but I'm still here
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/06/2016
Site with quite a lot of choice but 2 weeks late for material in stock and supposedly delivered in 7 days ...and it hasn't left their premises yet....and no return mail...Last purchase that's for sure. On the other hand, they're quick to cash in and quick to register the requested refund on their site...We'll have to see how long it takes, though.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/06/2016
Haven't Received my order yet. Order was sent to old address. I had thought I had changed it in time to get it sent to my present address. Am working with former landlord to try & track down where the package ended up. Not really a critisism of 1001 modelkits, as much as DSL, who could of done a better job checking who was signing for the package
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Response from 1001hobbies
Dear customer, If you do not manage to get your package back, please contact us at [email protected] We will then contact DHL and try to solve the issue. Best regards, The 1001modelkits team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 27/06/2016
Haven't Received my order yet. Order was sent to old address. I had thought I had changed it in time to get it sent to my present address. Am working with former landlord to try & track down where the package ended up. Not really a critisism of 1001 modelkits, as much as DSL, who could of done a better job checking who was signing for the package
Response from 1001hobbies
Dear customer, If you do not manage to get your package back, please contact us at [email protected] We will then contact DHL and try to solve the issue. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/06/2016
Have not received good ordered on time. Having to have DHL figure out why they did not have package for pick up. Needed this on time.
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Response from 1001hobbies
Dear customer, Apparently DHL sent the package back to us because some documents were missing. Would you like to cancel your order and get a refund? Best regards, The 1001modelkits team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 24/06/2016
Have not received good ordered on time. Having to have DHL figure out why they did not have package for pick up. Needed this on time.
Response from 1001hobbies
Dear customer, Apparently DHL sent the package back to us because some documents were missing. Would you like to cancel your order and get a refund? Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2016
satisfied
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Verified Buyer
Rating: 5 out of 5
following a purchase from 23/06/2016
decals It took a little while ,my order arrived today,and they [the decals] are what I needed to complete my model. Nice to know your available.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2016
decals It took a little while ,my order arrived today,and they [the decals] are what I needed to complete my model. Nice to know your available.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/06/2016
1/72 scale helicopter pilot figures Excellent product and fast overseas shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2016
1/72 scale helicopter pilot figures Excellent product and fast overseas shipping.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/06/2016
A cancellation request ignored and yet sent 6 times and before shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2016
quality and price I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2016
Fast and precise
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2016
A very good house with a huge selection.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2016
After 2 months still waiting for my refund 17 june - I've sended several emails, no response, no money back, still waiting for my €138. 12 july: received an e mail after my review on trustpilot, but still waiting for my money.
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Response from 1001hobbies
Dear customer, We apologize for the delay. The refund will be issued in a few days. I sent you an email for this matter. Best regards, The 1001modelkits team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 17/06/2016
After 2 months still waiting for my refund 17 june - I've sended several emails, no response, no money back, still waiting for my €138. 12 july: received an e mail after my review on trustpilot, but still waiting for my money.
Response from 1001hobbies
Dear customer, We apologize for the delay. The refund will be issued in a few days. I sent you an email for this matter. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2016
Very good store, wide selection and impeccable order tracking.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2016
deadline met reliable efficient
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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/06/2016
1001 mdelkits Very good service and a good price for the item I bought I will use again Thank you 1001 Modelkits
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2016
it's mainly for the after-sales service because at the time of ordering there are no worries, processing is fast, but as soon as there is a problem there is a bug, but finally voi
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2016
1001 mdelkits Very good service and a good price for the item I bought I will use again Thank you 1001 Modelkits
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Verified Buyer
Rating: 5 out of 5
following a purchase from 15/06/2016
just what i was looking for thanks a lot thanks for or the part I was looking for
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Verified Buyer
Rating: 5 out of 5
following a purchase from 15/06/2016
Great Service! I would buy from 1001 Modelkits again in the future. What I ordered came well packaged. Thank you for the great service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2016
Great Service! I would buy from 1001 Modelkits again in the future. What I ordered came well packaged. Thank you for the great service!
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