Customer reviews of 1001hobbies

Good selection, but poor communications and slow shipping They have a good selection of products, but ""8 to 10 days"" shipping can take over two weeks to process. I've had questions on a couple of orders, and getting any response to those has been hit and miss. I'm still waiting for a response to a question I asked three weeks ago.

Outstanding service I ordered my ship and it came in a timely matter

Good Service all round Ordered hard to get hold of kit, all went well and kit arrived in good condition.

What else but choice, competitive prices, special offers, responsiveness and on-time delivery. Couldn't ask for more, and I recommend 1001 Maquet.

Good selection, but poor communications and slow shipping They have a good selection of products, but ""8 to 10 days"" shipping can take over two weeks to process. I've had questions on a couple of orders, and getting any response to those has been hit and miss. I'm still waiting for a response to a question I asked three weeks ago.

Outstanding service I ordered my ship and it came in a timely matter

fast shipping is very good

Perfect service! Thank you

Delay more than two weeks. A little long for a product in stock

Completely satisfied. Whether for the management, the follow-up or the delivery.

Wrong model. Message: Hi I received this order today, 4/11. However you have sent the wrong model. As you will see from my order I ordered model HA7501, which was the one advertised, including photos, on your web site. You have sent me model HA7506, which has a completely different colour scheme. Order ID: 89285 Product: BOEING P-26A PEASHOOTER Sent this to 1001 on 4/11 which they confirmed they had received. Have heard nothing since, now 11/11.

Product never arrived. I ordered my product on October 22, 2016 and I still have not received it (November 10, 2016).

Product never arrived. I ordered my product on October 22, 2016 and I still have not received it (November 10, 2016).

Clear site It's easy to find what you're looking for Full description Just some photos could be bigger

Wrong model. Message: Hi I received this order today, 4/11. However you have sent the wrong model. As you will see from my order I ordered model HA7501, which was the one advertised, including photos, on your web site. You have sent me model HA7506, which has a completely different colour scheme. Order ID: 89285 Product: BOEING P-26A PEASHOOTER Sent this to 1001 on 4/11 which they confirmed they had received. Have heard nothing since, now 11/11.

i needed a lot of model paint reference i found everything at 1001 maquettes

great service Great choice of products,prompt polite service.thanks guys!

Order conformed delivery a little long due to Mondialrelay but nothing serious.

great service Great choice of products,prompt polite service.thanks guys!

Still not received my order! Takes too long to deliver.

For my first order at 1001 Maquette success and satisfaction. Sincerely.P

For my part, I find this site to be a real dud. I order three articles all in stock in the category""accessoires train"". Still no delivery after 23 days. Sent three emails with no reply. Impossible to contact them by phone as the customer service number is a disc which asks you to contact them by email (to which they do not reply). I make a claim via Paypal on Friday and miraculously on Monday I'm told that an item is missing and I'm offered a credit note or the possibility of ordering other accessories. I replied that I was no longer interested and asked for my order to be cancelled. Once again, they turned a deaf ear and sent me my order with a credit note, which did not include shipping costs. (forced sale) Given the small sums involved, and to put an end to this spiral, I ordered other accessories for the amount of the credit note, again with shipping costs at my expense. I've just received my second order after 15 days. In the meantime, to make sure I didn't miss my grandson's birthday, I ordered from l'atelier du train, which I received in three days.

Fast delivery, as ordered. Solid packaging. Wide choice of paint

Still not received my order! Takes too long to deliver.

I ordered an item from the store on 21.10.2016. This was reported to me on 24.10.2016 as shipped but unfortunately has not arrived until today 07.11.2016. Something like this does not have to be the fault of the model store. What is annoying, however, is that my attempts to contact the seller - apart from an automated reply - were simply ignored. So I have no goods and with this type of customer service it will be extremely difficult to get back the money I have already paid. I should probably close the account I created...

That says it all!!! I was able to chat on the site and get advice on the choice of products. The package was prepared and shipped very quickly (delivery received two days before the scheduled date). Trustworthy seller and I have no regrets about my purchase, which I will certainly repeat.

No complaints... Perfect

Deadline correctprice correctsuper

fast delivery and as expected

the delivery time is a bit long but otherwise it's perfect

The model's box was open and no parts were missing. The box was pushed in on the top right-hand side. What a shame!!! for a first order on v

For my first order, I'm satisfied with the quality of the 1001 Maquettes service. The only downside concerns the Mondial Relay service, in that when you try to track your parcel, either the system replies that it can't find it, or it's overloaded. Otherwise, I'd like to thank the entire 1001 Maquettes team for their service and the attention they gave me during the various stages of my order.

I ordered an item on 2209 which was announced as being in stock. On 2309 I was debited for the amount of the order. On 3009 I received an e-mail stating that the product was awaiting delivery. I left several messages by e-mail and answering machine (nobody ever answers the number given) without any reply to date. Finally, after numerous telephone messages and e-mails, I was reimbursed on December 09.

The order arrived timely. The order arrived timely. I got what I ordered I have no complaints.

The order arrived timely. The order arrived timely. I got what I ordered I have no complaints.

30% of items in stock were not delivered. Deliveries after one month. Credit notes do not always work. A refund promised twice has still not been made. A disaster and no s

Very quick purchase, very well packaged, lots of choice but a pity there are two models missing that I would like to have Mazda mx5 na and matra bagheera première generati

Hello I had asked for a delivery in point relay but the parcel arrived at my home delivered by the letter carrier. This choice was justified by the almost constant absence of someone at home. What's more, as the parcel was a Christmas present, it could have been received by the recipient, which was to be avoided. Otherwise impeccable package and delivery.

Very good impression good company but I recommend to change shipping carrier the delivery was very bad.

very good material