Customer reviews of 1001hobbies

I have never had worse results in online shopping. They did not send the order by the chosen system nor did I receive it by the one they chose. I have proceeded to cancel it and I am waiting for a refund.

Wrong and inferior locomotive delivered neither digital nor with sound. Seller does not respond Paypal buyer protection activated. I will never order anything from here again!

I placed an order 20 days ago the item was available on the website but not in stock. I cancelled the order and asked for a refund. Given the impossibility of contacting or receiving a response from them I opened a dispute with PayPal after several days to do so which I had to elevate to a claim since even so they did not refund me the money. As of today PayPal is processing the claim and they still have my money. I do not recommend anyone to buy in this store is a headache time and what is worse .... money. I have never had such an experience with professionals

pleasantly surprised by the speed of the merc

Seafury FB11 Took a little more time to arrive than I expected but am fully satisfied with the service and the stock range. J.Glendinning Truro. Cornwall

Seafury FB11 Took a little more time to arrive than I expected but am fully satisfied with the service and the stock range. J.Glendinning Truro. Cornwall

Company that does not send the order and whose customer service does not exist, they do not answer the messages and the order has not arrived. You would have to be very stupid to buy from this store.

I placed an order that more than a month ago appears as ""shipped"" and that has cost me a good sum of money. To date I have not received the money or the order. They do not answer to the mails and when they answer they are evasive. The last one was to tell me that there was a problem and that they will get back to me when they know something. The order was for a gift and of course it never arrived. Now according to their legal bases I have the right to ask for a refund, which I let them know by email and they don't answer either. They don't even bother to keep the customer informed if they make a new shipment as it also says in their terms and conditions...little more explanation is needed to know what we are talking about when they keep your money but you don't receive anything except silence. I recommend that no one buys here and of course they will be denu

Model 1/72 Personnel Choice was good ordering easy but the kits took a very long time to arrive.

Model 1/72 Personnel Choice was good ordering easy but the kits took a very long time to arrive.

deja 3 comment de passer et je suis très satisfaitai

No complaints

Delay much too long...more than a week having paid a colissimo whereas elsewhere for an order placed the same day the parcel arrived within 48 hours.

Yes, I have given your address to my work colleagues and I am very satisfied.

As for the Zvezda content, I'm a little disappointed. There are only three characters compared with the old boxes, so the value for money is disastrous! However, the quality of the product is beyond reproach. Has plastic become so expensive in Rus

I've always found exactly what I wanted. The only downside is that shipping costs are a bit high.

Large choice of products for me Fast, careful delivery Clear website This was my first order and it went well.

fast order processing and delivery with tracking facility. I highly recommend

S'suis très satisfaitai

the lead time is a bit longand the prices higher than the competition

Nothing to worry about I was initially worried that my order had been forgotten (it had been ""processing"" for almost ten days), but the item came in about 2 weeks, exactly as ordered. I'm really happy with my purchase, especially since they had a 15-year-old item that is incredibly hard to come by!

Nothing to worry about I was initially worried that my order had been forgotten (it had been ""processing"" for almost ten days), but the item came in about 2 weeks, exactly as ordered. I'm really happy with my purchase, especially since they had a 15-year-old item that is incredibly hard to come by!

A400m Grizzly A large model that I haven't completed as yet. The main problem being the undercarriage as the wheels keep breaking off their stub axles even using the smallest amount of glue. So I've had to sell them out and fit new axles of from spare plastic.. Apart from that its looking like a smashing model

A400m Grizzly A large model that I haven't completed as yet. The main problem being the undercarriage as the wheels keep breaking off their stub axles even using the smallest amount of glue. So I've had to sell them out and fit new axles of from spare plastic.. Apart from that its looking like a smashing model

Hello Nothing to complain about, excellent service and friendliness... Bravo ! D.

Anecdote: I had lost a 10 euro promotional code. I informed 1001 maquette, who gave me a new code so that I could use it for my order.

All my orders are processed with speed and care. Good value for money.

the products and assortment are great cm the customer service only problem a long waiting time .... I will definitely buy from the site again with that in mind

Fast delivery, well packaged products. I will order from you again

good articles at all prices to recommend to model makers

Everything went according to plan and the delivery deadline was met.

Hello I am not happy and more there is no phone number to contact the following.you sent naked E-mail and you wait. it's been two weeks there is no soution. Please buy a product from you or the product is not in shape something was missing mirror I paid a lot for the product now we must find a solution or I return your your product I wanted to make a gift to my son is his birthday. I want my money back. It's been a long time and it doesn't suit me. Please find a solution as soon as possible.

the equipment I ordered was exactly what I wanted. i can't recommend it enough.

Disgraceful: no commitments kept, no deadlines met and, above all, no excu

Well-packaged parcel. Very nice model

Very good transaction. Good communication and secure payment method. Confident site. I will be back

Took forever, item labelled incorrectly, terrible service. Pathetic doesnt touch how i would describe their customer service. I ordered what was labeled as a harrier model, on May 31st. It wasnt even packaged for shipment until June 22nd! I received my order only to realize it was just the decals. I emailed them saying the product is titled incorrectly, and they started arguing with me off the bat telling me how clearly labelled they think the product is. I used examples of what I'm looking at that made me think this was a harrier model. They emailed back shoving their self-righteousness in my face. Terrible customer service. Don't even try calling them unless you speak french. This is the worst I have been treated with any company. I just hope someone reads this before they order from here and can find what they need elsewhere.

Took forever, item labelled incorrectly, terrible service. Pathetic doesnt touch how i would describe their customer service. I ordered what was labeled as a harrier model, on May 31st. It wasnt even packaged for shipment until June 22nd! I received my order only to realize it was just the decals. I emailed them saying the product is titled incorrectly, and they started arguing with me off the bat telling me how clearly labelled they think the product is. I used examples of what I'm looking at that made me think this was a harrier model. They emailed back shoving their self-righteousness in my face. Terrible customer service. Don't even try calling them unless you speak French. This is the worst I have been treated with any company. I just hope someone reads this before they order from here and can find what they need elsewhere.

I buy 3 products and request with a cost of 14€ delivery in 3 days instead of delivery in 5_7 days. Result more than two weeks of delay in delivery and to the request for information and refund of the cost of urgent transport no response. The said first and last experi

As far as the products are concerned, nothing to complain about. However, I had chosen express shipping (which cost me 15€ excessive more than the order itself) to have in any case a delivery after more than a week. I believe that 1001 models should better evaluate the relationship with logistics discriminating element for Customer satisfaction. Cordial greetings. Alessio Santoni