Customer reviews of 1001hobbies

Terrible experience with no response It's now 1/16 -It has now been a month since I placed my order and I have nothing to show for it except a $106 charge to my credit card. Based upon the last response I received from your company, I expected at least a partial shipment. Again, I have not received anything. I have not received my order, tracking number or any follow-up response. This has been the worst on-line experince. I placed my order on 12/12 for Christmas. The website indicated it was ""in stock"" and would be here in time. Credit card was charged $106 immediately. That is the only thing they have gotten correct. Now MORE THAN A MONTH LATER and I do not have my order and have not heard from a representative of 1001modelkits...but they still have my money. Respectfully I have asked for them to cancel my order and post a credit but still no response. Placed an order on 12/12 for Christmas. It is now 1/5 and I still have not received my order. In addition I asked for an update and did not receive a response. Customer service is non-existent. Placed an order on 12/12. According to the website the order is still being processed but my credit card was charged immediately. I have now emailed on two occasions with no response. Prior to oreddering, the website said it would be available for Christmas...not likley.

I ordered a maréchal d'Empire statuette that looked very good in the photo. I received an unidentifiable figure in raw resin and as a spare part. I was so angry that I couldn't even react at the time! This statuette was a Christmas present, so I'm disappointed! Not only will I never order from this site again, but with the publicity I've given it, a lot of other people have also been disappointed.

Pleasant, reliable experience. I was very pleased with the delivery time and was also pleased to receive exactly what was ordered. A very professional company with good communication from order to delivery.

Pleasant, reliable experience. I was very pleased with the delivery time and was also pleased to receive exactly what was ordered. A very professional company with good communication from order to delivery.

i recommend this site! fast shipping and very good follow-up! i think i'll order again in the future! very satisfied!

The rest was perfect

Hello, this concerns an order I placed and confirmed on 1112 (7am) for a product that was in stock (5 copies: copy made). After a few days, the order remained frozen. I contacted them again by e-mail on 1612 and was told the same day that the item was missing and should be received today or tomorrow, and that the order would be dispatched immediately. The parcel was received on 2012. Question: what would have happened if I hadn't contacted them again? - How is it possible to display and sell a product (stock unchanged to date) and not have the item in the store? - Do (toy) companies know that Christmas is on December 25? Obviously, if I had been informed that the item was missing, I would have ordered elsewhere. I understand that it's not easy to manage orders during the festive period, but that doesn't allow for elastic stock management.

Delivery time could be better

Very good packaging for the model.2 cardboard packaging... However, the glue was not packaged and I was lucky to get it because the 'cardboard was punctured when it was sent... otherwise

SERIOUS COMPANY FAST AND ON TIME DELIVERY.

Delivery takes a very long time! I ordered this on 4th Dec for a Christmas present, and there is still no sign of it yet -.today is 19th Dec

Excellent site in its ergonomics. Very simple payment interface. Shipping mode based mainly on the post office, which guarantees optimal quality and a 6-day delivery time. Order and delivery tracking emails. 1001 maquettes is a good surp

well finished product fast delivery

order online for the 1st time for models really very satisfied I will not hesitate again to order and please me in this vast choice that you have in catalog perfect delivery thank you and wish you to spend happy holidays.. cordially cleret j

Please reimburse me for what you owe me (gift wrap) and the postage, as I no longer wish to order from you (free postage on a future order! .....). Best regards!

Delivery takes a very long time! I ordered this on 4th Dec for a Christmas present, and there is still no sign of it yet -.today is 19th Dec

Delivery on time Package in good condition

fast shipping great model ! no problem ! thank you !

two orders for the same model under two different refs and no way to send me the right one.at the beginning of the salesproposed to keep the kit and recommended the model.okI acceptedI received the same kitsince october this story has been dragging on and no way to reimburse or send the model.not sure I've been swindled

After 16 days after the order (paid) I still have not received anything (not even the tracking code of the shipment) and in the face of my request for explanation after 5 days I still have not received a response.

I thought it would be more complicated to buy abroad but it has been the easiest payment by transfer without any problem the package took 22 days and from France has not been much and I think I'm one of the first in Spain to have the model of the Schneidr CA1 of Hobby.

Models Arrived in Great Condition This place is legit.

Models Arrived in Great Condition This place is legit.

I had a great time item and shipping ok

Excellent purchase for both the item and the seller's service

Large selection, very well done site and fast delivery. Thank you very much

Excellent and accurate service flawless model!

Order arrived late after reminder letters. Colissimo services very dubious or at the very least not reliable.

Thanks to 1001 maquette.pour avoir le choix et de trouver tous se que l'cherche

very well delivered but it takes a long time dommag

I ordered a resin accessory in stock on 30.11.14I'm still waiting for it to be delivered 15 days after the order.

I live in an overseas department. It would be nice to receive the order locally.

A very large choice of models and products, so attractive.the system works remarkably well to find precisely and quickly the desired product.as for the follow-up of ordersit is remarkable.for me I don't plan to change s

ALMOST ONE MONTH OF DELAY TO RECEIVE ONLY HALF OF MY ORDER AND NO EXCUSE NO PARTIAL REFUND A COLISSIMO PAID FOR URGENCY AND FOR NOTHING I WAIT FOR EXPLANATION AND MY REFUND OF THE PRODUCT NOT REÃ

I have placed several orders with 1001 maquettes and have never had a problem. There is no need to contact them again when your order is out of stock, they regularly inform you of the status of your order.

Very good choice of models. Competitive prices. Very well designed site. Several order progress e-mails. Delivery times met. Nothing to complain about.

The processing of several orders went very smoothly. I am therefore totally satisfied with the s

Received the material within the stated time. Perfect packaging and low cost. Recommended

I ordered last summer and have not received anything. I have been waiting 6 months or more for my money back. I know that there are bigger problems in this company and that mine is probably silly compared to others but I have been so outraged and disappointed not only by the treatment received by your store but also by the fact that you have taken me for a ride so far. I hope no one buys from your store because you do not know how to treat your customers at all.

Large assortmentwhich can also meet special requests Quality of the goods meets expectations In the event of delivery problems, quick notification by e-mail....very good