1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Not impressed! Wrong size, wrong materials and unwrapped and they took almost 2 weeks to arrive. Category: Diecast models Fiat 500 Blue +500C Pink x 2 1:43 I ordered the advertised diecast models which were supposed to be a Fiat 500 in Blue and a 500C in Pink in 1:43 scale. What I received was 2 number Fiat 500's in Blue and 2 number 500C's in Pink in 1:87 scale in plastic. I also paid an extra £1.70 for gift wrapping, which was a paper bag! The quality of the products are excellent but they are not what I wanted or ordered! Wrong size, wrong materials and unwrapped, also they took almost 2 weeks to arrive. Additionally, when I checked my order on the website after they arrived, it had changed to what they delivered but the scale is still listed as 1:43. In summary they state that this product is no longer available - Which product is no longer available, the 1:43 Scale Die Cast Models or 1:87 Plastic Models? Luckily, my daughter, for which they were a Christmas present is happy with them.
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience. Could you please send us an email to [email protected] with the dimensions of the products you received? That way we can correct the information on our website if it is inaccurate. As a compensation, I am happy to offer you the shipping costs on your next order. I sent you an email so you can benefit from this. If you are happy with this action, please review your comment to reflect your satisfaction. Happy new year! Best regards, Customer service 1001modelkits
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 08/01/2015
On December 11 I made a purchase for Christmas. Well, without any communication on January 4 they had not delivered the package. I look on the page my order and I see that it is in refund status and I have not ordered it so they have canceled my order without notice and have not even replied to my mail. A disgrace of a company and a disgrace of service. I will never buy from them again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2015
Delivery times too long ( 13 days for items in stock ) Inadequate packaging. One of the items ordered arrived broken. For these two reasons: poor quality
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 07/01/2015
I placed my order on December 17th for a product""supposedly"" in stock and which I paid for on the spot. Despite being processed the next day it was not shipped until a week later. Then the shipment has taken 10 more working days to arrive (15 calendar days). Not to compare but a fellow hobbyist placed an order on another site on December 30 and on January 5 he had it at home and was able to deliver his gifts on time. If the transport company they work with does not work, maybe they should be able to deliver the gifts on time.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 05/01/2015
The same day of placing the order I read very bad reviews about the delivery service so I wanted to stop it as it was important that it was here for Epiphany. They had not even prepared the shipment and did not want to make the refund only a voucher that obviously I did not want so I continued with my order...although they told me that it would be here at the end of this week they just wrote me saying that they still do not have it or them. They will let me know. I do not understand nadapague 15€ for the fastest shipping! If they can not meet the deadlines refund the money! Otherwise they are keeping the customer! The worst thing is that I tried to find the same model for me to arrive on time and Amazon had it in two days!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2015
order placed on 2212 we are on 501 and still nothing received
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2015
Very good service: order arrived quickly despite the busy end-of-year period, parcel well done goods OK
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 04/01/2015
The first purchase experience definitely negative due to excessively long delivery waiting time (4 months). The second definitely better. To improve the search steps on the site and the shipping costs
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2015
I can't say enough about 1001maquettes and I recommend it to all model makers.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2015
The delivery time is a bit long. Despite my question about the delivery time, 1001 maquettes did not reply. Models of good quality and parcel well em
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2015
Efficient and serious. Very satisfied. I recommend and thank
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 02/01/2015
The title says it all. I made a purchase on November 10 of toys for a child for Christmas Day, December 25. Today is January 2nd and I still have not received it. I can see that I will not receive it even for Three Kings Day more than 2 months later. The charge was made on the account since November 10 IMPR
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2015
Fast and reliable .... Is there a delivery charge and how much is it?
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Verified Buyer
Rating: 1 out of 5
following a purchase from 01/01/2015
Absolutely awful It is now 1st Jan 15 and still waiting for delivery of my sons Christmas present which was ordered on 14th December. No one to speak to. Most of the telephone numbers don't even seem to exist!!!!!!!!!!!!! If there is a person at 1001 Modelkits maybe they could contact me re order no 49881 (UK) and then I could post a slightly different review.
Response from 1001hobbies
Hello Caroline, Your order was delivered yesterday. We apologize for the delay, as a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/01/2015
Absolutely awful It is now 1st Jan 15 and still waiting for delivery of my sons Christmas present which was ordered on 14th December. No one to speak to. Most of the telephone numbers don't even seem to exist!!!!!!!!!!!!! If there is a person at 1001 Modelkits maybe they could contact me re order no 49881 (UK) and then I could post a slightly different review.
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Response from 1001hobbies
Hello Caroline, Your order was delivered yesterday. We apologize for the delay, as a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2015
No worries. Fast shipping. Very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/01/2015
disappointing to be avoided
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 31/12/2014
Inoperative after-sales customer service. Shipments that do not have valid tracking identification.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 30/12/2014
Met the delivery time perfectly. The toy soldiers are beautiful and well cared for I would say beyond expectations.
I'm a delighted customer! Excellent selection of models and rapid delivery. Easy to order process. Will definitely be a return customer!
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 28/12/2014
Very good service, keep it up.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2014
a pleasant site to visit, the bonus being the instantaneous contact for immediate answers. I appreciated this little detail which made my purchase much more personal.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2014
I'm a delighted customer! Excellent selection of models and rapid delivery. Easy to order process. Will definitely be a return customer!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2014
I had ordered on 1612 a model for a christmas gift by paying the fast delivery service and by paying the gift wrapping option ...in total the package arrived on 2612 and no gift wrapping !!!!! so very disappointed I will not order anymore on this site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2014
Too bad I can't contact them by phone! I didn't receive an e-mail to let me know when the parcel had arrived. The relationship aspect needs to be improved. Otherwise, I got my parcel on time and I'm satisfied with the service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2014
I'm very happy with the fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2014
received the parcel in very good condition and on time! mer
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2014
Very well designed site, I always enjoy using it. Wide choice of layouts. The menus are clear and well designed. The many advanced search options allow you to narrow down the list sufficiently. In the list obtained, the model box drawings are clearly visible without taking up too much space. Packages can be picked up at a nearby relay station. My only complaint is that the search and display time is too long after each click on a search option: 10 to 15 seconds, even though I use a very fast Internet connection. If you have to check 5 boxes to get the list you want, it takes over a minute for it to appear. To reduce this time, I'd need to be able to click on all the desired options first, and only then launch the search.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2014
I placed my order for a model in stock on November 31 and paid on 03122014. Free delivery only shipped on 1212. I'm still waiting for my delivery. It's a Christmas present that I certainly won't get in time. I sent you an e-mail to find out what's wrong? I'm getting seriously impatient? Further to your answer I modify my note because I remind you that you have me a voucher for a free delivery so your services have posted by courr
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2014
I placed my order for a model in stock on November 31 and paid on 03122014. Free delivery only shipped on 1212. I'm still waiting for my delivery. It's a Christmas present that I certainly won't get in time. I sent you an e-mail to find out what's wrong? I'm getting seriously impatient? Further to your answer I modify my note because I remind you that you have me a voucher for a free delivery so your services have posted by courr
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/12/2014
When I ordered the Leonardo da Vinci models, your site said they were made of wood, but they're actually made of plastic. So they're expensive for plastic
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 24/12/2014
EXCELLENT 5 STAR TRANSACTION
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2014
quality and speed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2014
Very Good very good quality of service fast contact and promise kept for the delivery of N
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/12/2014
Order placed on December 13th Payment accepted on the 15th but still not received on the 24th Thank you Obliged to buy another game for tonight How can I get my money back?
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 23/12/2014
Hard to find model purchased from 1001 models. Perhaps overpriced for the contents of the box but otherwise all very efficient and well organized. Very satisfied.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 23/12/2014
Okay order received quickly
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 23/12/2014
The products offered are really many for all needs and of quality. In terms of assistance and information, the service is also of quality. The time elapsed between order and goods arrival considering that the payment is in advance goes a bit long. One criticism for the handling of missing products: the transformation of the value into a discount for a subsequent purchase does not seem correct to me especially in case incomplete orders are repeated.
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