Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Unacceptable, I purchased and after 180 days I still haven't received everything, I've never found anything so bad... I will never buy from you again, you still owe me money and purchases... big problems and I'm closing here because I can't take it anymore with you.
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Response from 1001hobbies
Good morning Sir, at the time of the order placed on 11/12/2024 at 17:47, you ordered four products, one of which had a longer delivery time. To avoid delaying the entire order, we decided to split it into two shipments. The first part, containing the immediately available products, was delivered on 24/02/2025, according to the courier's tracking information. The following two products - Greek Cavalry figures SPECIAL IMPORT OF LONG DISCONTINUED FIGURES ORIGINALLY MADE BY ATLANTIC - were delivered on 11/03/2025. The courier also sent us proof of delivery confirming receipt of the package on that date. We apologize for the inconvenience and remain at your disposal for any further information. Best regards, 1001hobbies
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Giovanni P.
Rating: 5 out of 5
following a purchase from 18/02/2025
Great item!
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José Eugenio G.
Rating: 5 out of 5
following a purchase from 04/03/2025
Received everything perfect
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Aurélien P.
Rating: 1 out of 5
following a purchase from 08/02/2025
Long delivery with only one parcel out of the 2 ordered. What's more, the cardboard box was damaged, as was the box containing my product. By way of compensation, I only received a €5 discount code, which means I have to place another order with you in order to benefit from it! This is not at all commercial in my eyes...
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Response from 1001hobbies
Good morning, sir,
We apologize for the inconvenience.
We would like to remind you that we have split your order at no extra cost for both Funko Pop. With regard to your request for an additional commercial gesture, we would like to point out that, unfortunately, shipping costs are not free of charge.
We hope that this explanation will provide you with more clarity, and remain at your disposal should you have any further questions.
Yours faithfully
1001hobbies
J
JEHAN M.
Rating: 3 out of 5
following a purchase from 26/02/2025
Big delivery problems with chronopost
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jerome J.
Rating: 1 out of 5
following a purchase from 06/02/2025
1 month to receive my order and moreover I received 8 pots of paint on the 9 ordered I really do not recommend very bad experience
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Response from 1001hobbies
Hello,
We regret this error and apologize sincerely.
It seems that you did not receive the information email concerning your order. Indeed, we had informed you that this product had not been delivered in the supplier order. We then offered you a refund for this product or the creation of a credit note.
As we received no response from you, we created a credit note valid for one year, which you can find in your customer area.
We apologize again for this incident.
1001HOBBIES
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Cassidy B.
Rating: 5 out of 5
following a purchase from 18/02/2025
Items arrived complete and exactly what I was looking for.
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Vittorio M.
Rating: 5 out of 5
following a purchase from 22/02/2025
Tout très bien, comme d' habitude
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Christian B.
Rating: 5 out of 5
following a purchase from 07/03/2025
PERFECT
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philippe G.
Rating: 5 out of 5
following a purchase from 07/03/2025
fast, well-packaged, corresponds to my order - my only regret, which does not affect the satisfaction of my order, is that I don't have a tamiya colour chart with which to place my orders.
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enrique S.
Rating: 5 out of 5
following a purchase from 01/03/2025
all right
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Phil D.
Rating: 5 out of 5
following a purchase from 25/02/2025
communication was excellent and the products arrived in good order
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GEROME M.
Rating: 1 out of 5
following a purchase from 08/02/2025
INCOMPLETE MODEL MISSING PARTS BOX SEEMS TO HAVE BEEN OPENED BEFORE SHIPMENT
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Response from 1001hobbies
Hello,
We apologize for the inconvenience.
Customer service has sent you an e-mail to suggest a solution. Once again, we would like to respond favorably and commercially to this dispute.
Yours faithfully
1001hobbies
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Nacho B.
Rating: 5 out of 5
following a purchase from 02/03/2025
EXCELLENT!!!
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thierry B.
Rating: 5 out of 5
following a purchase from 06/03/2025
Very satisfied
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Eric P.
Rating: 5 out of 5
following a purchase from 06/02/2025
i'm not happy i bought amazes modern you're not serious i won't buy from you again i don't say thank you
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jean G.
Rating: 5 out of 5
following a purchase from 06/03/2025
perfect, thank you.
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Raul M.
Rating: 5 out of 5
following a purchase from 23/02/2025
The item arrived in excellent condition. Great communication on status of shipment.
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florian A.
Rating: 5 out of 5
following a purchase from 02/03/2025
Super very happy
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Bruno D.
Rating: 1 out of 5
following a purchase from 23/01/2025
Abnormally long lead times of several weeks Unplayable soap Missing products
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Response from 1001hobbies
njour Monsieur,
We regret this situation and your opinion. We apologize for this incident. We would like to inform you that this product was not delivered to us by our supplier. In accordance with our company's procedures, we have simply withdrawn this product from your order (a refund request is in progress for this product).
We're very sorry that you didn't take customer service's action into account. Customer service is now available from 10am to 1pm and from 2pm to 5pm. Following a computer problem, we encountered problems with our switchboard, preventing our customers from contacting us.
We apologize for any inconvenience.
Yours faithfully
1001 Hobbies Customer Service.
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Eric B.
Rating: 5 out of 5
following a purchase from 03/03/2025
Quality products. Wide choice and very good availability of products. Fast and accurate delivery.
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Bernard C.
Rating: 1 out of 5
following a purchase from 22/02/2025
More than slow! An item to put in an envelope: 15 days! Pathetic! They don't realize that this trinket is needed to move a model forward, so we make another one: not from them......
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Response from 1001hobbies
Good afternoon, sir,
We apologize for the delay. However, we would like to remind you that this product is an item with a long shipping time, i.e. between 2 and 4 weeks, as specified on the product sheet as well as in your order confirmation.
We regret that this information has not been taken into account.
We apologize again for the delay.
Sincerely
1001hobbies
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Pierre W.
Rating: 1 out of 5
following a purchase from 26/02/2025
Delivery took a long time and the figurine is not worth that amount. Too bad!
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Response from 1001hobbies
Hello, We regret your opinion and apologize for this incident. The delay you noticed corresponds to the restocking time with our supplier. As soon as we received the product, we shipped it in accordance with our contractual obligations. If you have any further questions, please do not hesitate to contact us. Best regards, The 1001Hobbies team
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Stephan W.
Rating: 5 out of 5
following a purchase from 19/02/2025
Took a little long, but otherwise fine.
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PATRICK P.
Rating: 5 out of 5
following a purchase from 01/03/2025
Perfect, I'll be back soon, as I'm very satisfied with this merchant site.
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Marie Eugenie G.
Rating: 5 out of 5
following a purchase from 25/02/2025
Ok
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HenkJan S.
Rating: 5 out of 5
following a purchase from 04/03/2025
Neatly delivered on time.
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Henri R.
Rating: 5 out of 5
following a purchase from 22/02/2025
Everything went according to plan.
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Response from 1001hobbies
Hello Henri,
Thank you very much for your positive review and your 5/5 rating! We're delighted to hear that your experience on our "1001hobbies" website lived up to your expectations. Please don't hesitate to come back to us if you need anything.
Best regards,
The 1001hobbies team
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Louis J.
Rating: 1 out of 5
following a purchase from 25/02/2025
Postage 30 euros, customs 22.95 CHF. No wonder China is flooding the market. Free postage and customs. Your service is good, but collaboration is impossible.
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Response from 1001hobbies
Hello,
Thank you for sharing your opinion. We understand your frustration regarding shipping and customs fees. Indeed, these fees are beyond our control and are largely related to international regulations. We strive to offer competitive rates, but unfortunately these fees can sometimes make the experience more expensive, especially for international shipments.
We appreciate your feedback and look forward to providing you with a more pleasant experience in the future. Please do not hesitate to contact us if you have any questions or specific requests.
Best regards,
The 1001Hobbies team
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DIDIER B.
Rating: 5 out of 5
following a purchase from 24/02/2025
Very good product difficult to find elsewhere. Beware of prices!!!
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Response from 1001hobbies
Hello,
Thank you very much for your comment! We are pleased that you are satisfied with the BMW R 18 Classic (Pre-colored Edition). We understand that pricing can be a factor, and we always strive to offer quality products at competitive prices. We also aim to offer a unique shopping experience, with products that are hard to find elsewhere.
We hope to see you soon on our site to discover other interesting products!
Best regards,
The 1001Hobbies team
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Steven H.
Rating: 5 out of 5
following a purchase from 15/02/2025
As advertised, fast, I'm very happy with this purchase
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Fabrice G.
Rating: 5 out of 5
following a purchase from 01/03/2025
Nothing to say order done, fast delivery everything fine.
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Response from 1001hobbies
Hello Fabrice,
Thank you very much for your positive feedback! We are delighted to hear that your order went well and that you appreciated the speed of our delivery. Your satisfaction is our priority. See you soon on 1001hobbies!
Best regards,
The 1001hobbies team
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Dick V.
Rating: 5 out of 5
following a purchase from 25/02/2025
Correct prices and ditto service !
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Paolo D.
Rating: 5 out of 5
following a purchase from 04/03/2025
Quite fast in delivery. I understand the distance from the warehouse.
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pietro M.
Rating: 5 out of 5
following a purchase from 18/02/2025
From a first analysis of the products it seems to me that I have made a good purchase. excellent instructions, also in Italian and interesting historical notes of the vehicles covered. good. thank you and see you soon.
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Michele B.
Rating: 5 out of 5
following a purchase from 23/02/2025
Product perfect in every part seller serious r precise
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