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E
Rating: 5 out of 5
Excellent service. Beautiful merchandise
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 688 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 3 and 5 stars
Reset filtersF
Rating: 5 out of 5
.
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E
Rating: 5 out of 5
Received it well, just a small mistake in the package but you were already taking care of it, so no worries as usual, thanks to the whole team.
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M
Rating: 5 out of 5
Excellent in everything, from communication to delivery speed.
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J
Rating: 5 out of 5
Customer service is top-notch!
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E
Rating: 5 out of 5
Generally satisfied.
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K
Rating: 5 out of 5
Fast and compliant
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M
Rating: 5 out of 5
Everything arrived as ordered and as expected. So wonderful. Mr Cinderella-loving friend was so pleased!!!
W
Rating: 5 out of 5
Very good, efficient and reliable
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P
Rating: 5 out of 5
Good site, fast service
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A
Rating: 5 out of 5
Fast shipping and in perfect condition, very well protected
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L
Rating: 5 out of 5
Serious Communication Satisfaction
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F
Rating: 1 out of 5
Never received it
Response from 1001hobbies
Hello Sir,
We regret your return and apologize for this inconvenience.
According to the information provided by the carrier, parcel LD208139425FR was delivered on April 1 to the address indicated on your order.
https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=3&text28777=&tLabels=LD208139425FR%2C%2C&tABt=false
If you have not received this parcel, please contact our customer service department so that we can open an investigation with the carrier and assist you in resolving this issue.
We remain at your disposal for any further information.
Best regards,
1001hobbies
We regret your return and apologize for this inconvenience.
According to the information provided by the carrier, parcel LD208139425FR was delivered on April 1 to the address indicated on your order.
https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=3&text28777=&tLabels=LD208139425FR%2C%2C&tABt=false
If you have not received this parcel, please contact our customer service department so that we can open an investigation with the carrier and assist you in resolving this issue.
We remain at your disposal for any further information.
Best regards,
1001hobbies
J
Rating: 5 out of 5
Order received, thank you.
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R
Rating: 3 out of 5
When a multiple order is waiting for a product, you do not receive information about a possible delivery date. You have to ask for that (I did get a complete overview quickly).
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M
Rating: 5 out of 5
Excellent
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C
Rating: 5 out of 5
Very well packaged. And fast delivery, very happy.
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C
Rating: 5 out of 5
Everything excellent
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C
Rating: 5 out of 5
superb model and service more than correct
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A
Rating: 1 out of 5
2: I received the game in German and I have to return it at my own expense...
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Response from 1001hobbies
3: Hello dear customer,
We regret your feedback and apologize for this issue.
Please note that a return label was sent by our customer service on Thursday, April 3rd at 12:15 PM. Did you receive it? This label will allow you to return your product for free by dropping it off directly at the post office.
Thank you for your understanding.
Sincerely,
1001 Hobbies
We regret your feedback and apologize for this issue.
Please note that a return label was sent by our customer service on Thursday, April 3rd at 12:15 PM. Did you receive it? This label will allow you to return your product for free by dropping it off directly at the post office.
Thank you for your understanding.
Sincerely,
1001 Hobbies
O
Rating: 5 out of 5
Well, there were 2 pre-orders and they arrived earlier than expected, so I'm quite happy with the situation. The boxes arrived in perfect condition, so everything is perfect.
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D
Rating: 5 out of 5
Delivery is not yet on point, but the article is.
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J
Rating: 5 out of 5
Expectations were met. The website is clear and works very well.
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R
Rating: 5 out of 5
Easy-to-use site and fast shipping
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S
Rating: 5 out of 5
Good communication, fast delivery, and well packaged. I recommend.
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F
Rating: 5 out of 5
Order arrived quickly
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J
Rating: 5 out of 5
I'm Very Happy With The experience
C
Rating: 5 out of 5
Super fast shipping but the time to gather the 5 items of my order was a bit too long.
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P
Rating: 5 out of 5
Impeccable as always
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D
Rating: 5 out of 5
Package received well, products well protected, small issue with one of the items that is damaged inside its box.
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M
Rating: 5 out of 5
Very well-stocked site
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V
Rating: 1 out of 5
Not satisfied at all with your way of doing things, false information regarding the availability of the items ordered, waiting for 3 weeks for a poor order of 40 €, next time I will look elsewhere
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Response from 1001hobbies
Hello dear customer,
We regret this review and apologize for this delay.
We remind you that 1001Hobbies is a small business that offers over 200,000 references on its site. Therefore, you will understand that we cannot have all these references in stock in our warehouse.
Moreover, there are two types of products to consider on our site:
We regret this review and apologize for this delay.
We remind you that 1001Hobbies is a small business that offers over 200,000 references on its site. Therefore, you will understand that we cannot have all these references in stock in our warehouse.
Moreover, there are two types of products to consider on our site:
A
Rating: 5 out of 5
Impressive service.
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R
Rating: 5 out of 5
everything is ok
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L
Rating: 5 out of 5
Delivered very quickly
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B
Rating: 1 out of 5
does not match the desired model, can I return it
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Response from 1001hobbies
Hello dear customer,
Thank you for taking the time to report this issue. We sent you an email on Thursday at 4:43 PM, containing the return address.
If you have not received anything, our customer service is at your disposal for any further information.
Best regards,
1001hobbies
Thank you for taking the time to report this issue. We sent you an email on Thursday at 4:43 PM, containing the return address.
If you have not received anything, our customer service is at your disposal for any further information.
Best regards,
1001hobbies
A
Rating: 5 out of 5
Package received well, everything is ok
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J
Rating: 5 out of 5
Received and correct orders
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A
Rating: 5 out of 5
0
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S
Rating: 1 out of 5
Terrible communication, false promises on the site...
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Response from 1001hobbies
Hello, We regret this inconvenience and sincerely apologize. We would like to inform you that we have split your order at no extra cost to send the products that are in stock to you faster. We regret that you did not appreciate this commercial gesture. If you have any further questions, please do not hesitate to contact us. Best regards, The 1001Hobbies team