Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Three week wait on an order of a dozen items for 2 missing products. Totally unacceptable. Order shipped only after phone call. 2 unanswered emails ....
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Response from 1001hobbies
Hello, We apologize for the inconvenience. We would like to inform you that two of the products ordered (EVOCO N°000 - Available and AG4030 COLORO N°00 - Available) were ordered from our supplier based in England, which explains the additional delay. For greater clarity, here are the terms used on our site: Available products: These items require an order from our suppliers before shipment. Products available - dispatched immediately: These items are in stock in our logistics warehouse and can be dispatched immediately. We have also noticed that the two e-mails you sent were addressed to [email protected]..., which is not the customer service address. As a result, we were unable to receive or respond to them. Please do not hesitate to contact us directly if you have any questions or require further information. Sincerely, The 1001hobbies team
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Adrien S.
Rating: 5 out of 5
following a purchase from 04/01/2025
Promise kept!
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Florian G.
Rating: 5 out of 5
following a purchase from 04/01/2025
Perfect sleeve order for card game, arrived on time and undamaged.
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David D.
Rating: 5 out of 5
following a purchase from 01/01/2025
Correct delivery and very well packaged items
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thierry B.
Rating: 5 out of 5
following a purchase from 09/12/2024
Very satisfied
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jean-marie G.
Rating: 3 out of 5
following a purchase from 15/12/2024
KOHORT PAY takes advantage of your file to solicit by mail and Whatsapp!
even though we asked on your site not to be on the commercial links.
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Christian R.
Rating: 5 out of 5
following a purchase from 18/10/2024
well received thank you
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Jean-François R.
Rating: 5 out of 5
following a purchase from 12/12/2024
perfect
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Nadine P.
Rating: 5 out of 5
following a purchase from 11/12/2024
Excellent service! I recommend
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Chresten B.
Rating: 5 out of 5
following a purchase from 09/12/2024
perfect
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Michael F.
Rating: 5 out of 5
following a purchase from 24/12/2024
Great service, safely shipped. Exactly as described. Recommended!
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Luis K.
Rating: 5 out of 5
following a purchase from 08/12/2024
Parcel arrived undamaged
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Olivier V.
Rating: 5 out of 5
following a purchase from 15/12/2024
Beautiful model, very interesting. However, I'm looking for a bugaty mm in the same format.
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Andre C.
Rating: 5 out of 5
following a purchase from 12/12/2024
Order well received, in 2 instalments! Contact with LAURE, switchboard operator, excellent, friendly and open! Understandable and knowledgeable!
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Philippe D.
Rating: 5 out of 5
following a purchase from 15/12/2024
Very well organized site. The product was received very quickly. However, I don't know if it's due to the site, but the kit was missing a part. I'll mention it in the following review...
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Fran S.
Rating: 5 out of 5
following a purchase from 24/12/2024
A good place to shop. They are friendly and if there is a problem they look for solutions. Everything is well packed and of good quality and at a good price.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Marco L.
Rating: 5 out of 5
following a purchase from 13/12/2024
All top
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nathalie M.
Rating: 1 out of 5
following a purchase from 25/11/2024
2 errors on the part of 1001hobbies, 2 times received the wrong items and PARTIAL refund! unacceptable.
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Armando P.
Rating: 1 out of 5
following a purchase from 28/11/2024
You should not sell VALOM Company models that are badly made and incomplete.
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jean-marie A.
Rating: 5 out of 5
following a purchase from 15/12/2024
perfect
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Marek A.
Rating: 5 out of 5
following a purchase from 15/12/2024
Speedly delivery,super product
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D D.
Rating: 3 out of 5
following a purchase from 15/11/2024
Long delivery time
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Sarah M.
Rating: 5 out of 5
following a purchase from 26/12/2024
Fast shipping!
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Anne-Marie R.
Rating: 1 out of 5
following a purchase from 10/12/2024
Sav catastrophic, one week that I try to have with them how to regulate a problem and answers with side or more answers... I do not advise it if you wish to have a service following your purchase.
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Response from 1001hobbies
Hello, We apologize for the inconvenience. You ordered the English version of AGE OF SIGMAR: SKAVENTIDE (ENGLISH) 80-03 and would like to exchange it for the French version. Unfortunately, the French version is no longer in stock. As an exception, we have sent you a return slip to collect the product. We are still awaiting its return before we can proceed with your refund. Please do not hesitate to contact us should you have any further questions. Sincerely, The 1001hobbies team
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Garry B.
Rating: 5 out of 5
following a purchase from 28/12/2024
Very prompt delivery
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Dean B.
Rating: 5 out of 5
following a purchase from 27/12/2024
Quick delivery great communication along the way
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Christopher B.
Rating: 5 out of 5
following a purchase from 15/12/2024
Order delivered and received in perfect condition.
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CHRISTIAN L.
Rating: 5 out of 5
following a purchase from 31/12/2024
Easy site navigation..... Fast delivery..... Quality products
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BERNARD L.
Rating: 5 out of 5
following a purchase from 02/01/2025
Very easy to navigate En voi rapide
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Marie-Hélène G.
Rating: 5 out of 5
following a purchase from 14/12/2024
Clear website and fast delivery
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MIGUEL F.
Rating: 5 out of 5
following a purchase from 06/12/2024
As usual, everything perfect. Impeccable packaging and item in excellent condition. Thank you very much.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Birgit Maria L.
Rating: 5 out of 5
following a purchase from 14/12/2024
Delivery took a while, but that's probably due to the long journey. Otherwise everything was as described. Personally, I don't need so many emails with delivery updates
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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raymond B.
Rating: 1 out of 5
following a purchase from 18/12/2024
in the parcel there was only one product,exit sunshine tour book nooks .what to be dissatisfied.
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Response from 1001hobbies
Hello, We regret this review and apologize for this incident. As indicated in our e-mail of 02/01/2024, this product was unfortunately no longer available. We have therefore issued a refund for the Sunshine Town Book Nook, which was not included in your order. Please do not hesitate to contact us should you have any questions or require further information. Best regards, 1001hobbies
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Cyril C.
Rating: 3 out of 5
following a purchase from 16/12/2024
Out of an order of 5 items, only 3 were received. I did get a credit note, but I was very surprised that the missing items were listed as available on your site (and are still available).
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Lars S.
Rating: 3 out of 5
following a purchase from 06/12/2024
took a long time
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Luca R.
Rating: 5 out of 5
following a purchase from 25/11/2024
All ok
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Patrick T.
Rating: 5 out of 5
following a purchase from 29/12/2024
speed of dispatch of my order
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Jayne A.
Rating: 5 out of 5
following a purchase from 06/12/2024
very pleased with my purchase
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Julian S.
Rating: 3 out of 5
following a purchase from 19/12/2024
Significantly longer delivery time than stated online
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Joachim K.
Rating: 5 out of 5
following a purchase from 11/12/2024
Sometimes the shipment simply takes a very long time, but the goods arrive.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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