1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
The product was never delivered. Delivery email present, product never arrived. I am waiting for the refund or return of the product, as I have already made a report.
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Response from 1001hobbies
Good morning Gaia,
We have reviewed your message regarding the non-receipt of your order.
After conducting the checks, our customer service has already contacted you about this and a new shipment of your product is currently underway.
We therefore invite you to wait for the receipt of the new package. We remain at your disposal for any questions. You can always contact us via the email "[email protected]" if necessary.
Great prices, fast delivery. Everything explained reasonably on the website.
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Brian Stuart G.
Rating: 5 out of 5
following a purchase from 30/06/2026
This was my first experience dealing with 1001Hobbies and I am delighted with the quality of the producet, the delivery packaging and the on-time delivery
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Kurt Z.
Rating: 5 out of 5
following a purchase from 27/06/2026
Fantastic store :)
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Everad Z.
Rating: 5 out of 5
following a purchase from 08/07/2026
Received items yesterday. Very pleased with the shipping and the purchase!
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Oleg B.
Rating: 5 out of 5
following a purchase from 07/07/2026
Very good.
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Frédéric L.
Rating: 5 out of 5
following a purchase from 01/07/2026
Package arrived on time - package prepared with care
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Thierry C.
Rating: 5 out of 5
following a purchase from 01/07/2026
Delivery in accordance with the order and within the expected time frame
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Martine P.
Rating: 5 out of 5
following a purchase from 06/07/2026
satisfied with this purchase the model is in progress there is still a lot of work!
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Raymond R.
Rating: 5 out of 5
following a purchase from 01/07/2026
Good
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Claudio B.
Rating: 5 out of 5
following a purchase from 01/07/2026
Excellent store
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Andrea C.
Rating: 4 out of 5
following a purchase from 27/06/2026
all good
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Laurent C.
Rating: 5 out of 5
following a purchase from 14/06/2026
Delivery time in accordance with my order. Perfect
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Edward W.
Rating: 5 out of 5
following a purchase from 06/07/2026
Great products.
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Sergio S.
Rating: 5 out of 5
following a purchase from 18/06/2026
Very good assortment of items and a very reliable company.
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Martial P.
Rating: 4 out of 5
following a purchase from 07/06/2026
Delivery within the scheduled time.
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Mattia M.
Rating: 5 out of 5
following a purchase from 13/06/2026
shipping confirmations with the ordered goods and shipping times
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Frédéric C.
Rating: 5 out of 5
following a purchase from 05/07/2026
Perfect
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Laurence J.
Rating: 5 out of 5
following a purchase from 03/07/2026
simple and clear site. Very easy to use, I found what I was looking for very quickly
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Bernard B.
Rating: 5 out of 5
following a purchase from 05/07/2026
Reduced models of all beauty, and from ordering to delivery everything (EVERYTHING!) is perfect with 1001hobbies. Thank you!
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Joaquin G.
Rating: 5 out of 5
following a purchase from 03/07/2026
Everything is correct
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Andrea C.
Rating: 5 out of 5
following a purchase from 30/06/2026
Everything perfect
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Ignacio V.
Rating: 1 out of 5
following a purchase from 05/07/2026
Bad, the order arrived with a poorly closed paint can. But the problem is not that, which it is, but the disastrous incident management and customer service system, since after sending the complaint and receiving an automatic response message that they would urgently attend to the complaint, no one has managed it or contacted me. Instead of solving the customer's problem, all they do is send automatic messages like this one, asking about the level of satisfaction with the purchase. Why do you send these messages if you are not going to pay attention to them? Do you think these messages of concern for what the customer thinks give you more credibility? The reality is the opposite; the true credibility that makes the customer return to buy is achieved by solving the customer's problem well and quickly. Asking for feedback without acting afterwards not only does not generate credibility but also causes the loss of one customer plus many others by sharing the negative experience.
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Response from 1001hobbies
Hello Ignacio,
Thank you for taking a few minutes to share your opinion.
In order for us to review your situation and provide you with the appropriate assistance, we invite you to contact us at the following address: [email protected].
Our team will be happy to assist you.
Sincerely,
The 1001hobbies team
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Philippe C.
Rating: 5 out of 5
following a purchase from 05/07/2026
Delivery ok and fast
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Peter R.
Rating: 1 out of 5
following a purchase from 23/06/2026
Hello Alexander,
Thank you for taking the time to share your feedback with us.
In order for us to review your concern and assist you as best as possible, we kindly ask you to contact us at the following email address: [email protected].
Our team is happy to assist you.
Best regards,
Your 1001hobbies team
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Response from 1001hobbies
HÄT is of high quality in the field of figures 1/72 with good large format, especially regarding the details on the figures. Very product range with extraordinary sets and a coherent price-performance ratio. Highly recommended.
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Alexander H.
Rating: 1 out of 5
following a purchase from 03/07/2026
Order confirmation
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Response from 1001hobbies
on June 16 - a full 10 months after the order and a full 7 months after they confirmed the cancellation. The order has since arrived, but I am sending it back because Christmas gifts do not go over well at the end of June. 1001's response again confirms my initial assessment that this company is a fraudulent business. Also, do not be fooled by the 4-star customer rating on the 1001Hobbies website, as this is a scam. The reviews are managed by a company called b-b-g. To leave a review, you need an email invitation from bbg. I never received one for the orders I complained about, only for the last order they fraudulently shipped - very convenient to minimize negative reviews.
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Stéphane B.
Rating: 5 out of 5
following a purchase from 05/07/2026
Very good products and fast delivery! Excellent!
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Stephane C.
Rating: 5 out of 5
following a purchase from 03/07/2026
PACKAGE RECEIVED IN GOOD CONDITION
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Stephane H.
Rating: 5 out of 5
following a purchase from 03/07/2026
article received very quickly and in perfect condition thank you
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Christof K.
Rating: 5 out of 5
following a purchase from 03/07/2026
Super shop fast delivery simply super
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José Maria G.
Rating: 5 out of 5
following a purchase from 03/07/2026
Very good, perfect, without problems and fast
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Kurt B.
Rating: 5 out of 5
following a purchase from 04/07/2026
Fast delivery, nice model, very happy with the service, will buy again soon
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Arjen G.
Rating: 1 out of 5
following a purchase from 23/01/2026
Slow been waiting 4 months for a gundam now
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Response from 1001hobbies
Hello Arjen,
Thank you for taking the time to share your feedback with us.
In order for us to review your situation and assist you as best as we can, we kindly ask you to contact us at the following email address: [email protected].
Our team is happy to help you further.
Best regards,
The 1001hobbies team
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Alain Q.
Rating: 5 out of 5
following a purchase from 01/07/2026
Hello, fast delivery service, very satisfactory.
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Eldad B.
Rating: 1 out of 5
following a purchase from 11/06/2026
Quite a few parts are missing.
Response from 1001hobbies
Hello Eldad,
Thank you for taking the time to share your feedback.
So that we can review your situation and provide you with the appropriate assistance, please contact us at [email protected].
Our team will be happy to assist you.
Kind regards,
The 1001hobbies Team
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Brooks P.
Rating: 1 out of 5
following a purchase from 29/03/2026
I purchased (2) items, (1) was sent, the other was not. When I followed up on this (which I had to multiple times) I was told the item was available to ship, then I was issued a store credit. I used as much of it as I could to buy something I did not even want because I could not get my money back. I will not be shopping here ever again.
Response from 1001hobbies
Dear Brooks,
Thank you for taking the time to share your feedback.
So that we can review your situation and provide you with the appropriate assistance, please contact us at [email protected].
Our team will be happy to assist you.
Kind regards,
The 1001hobbies Team
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Domingo J.
Rating: 5 out of 5
following a purchase from 24/06/2026
very complete catalog, and fast service.
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Sophia R.
Rating: 5 out of 5
following a purchase from 18/06/2026
My items were delayed due to not all of them being available yet, but I finally received them they were great.
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Christelle M.
Rating: 5 out of 5
following a purchase from 30/06/2026
perfect. and thank you for the gift ;)
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