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V
Rating: 5 out of 5
Products delivered in excellent condition
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 691 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 4 and 5 stars
Reset filtersT
Rating: 1 out of 5
It took ages to send the order!
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Response from 1001hobbies
Hello Sir, We sincerely regret this advice and apologize for this incident. We invite you to reread your order confirmation, which clearly states that this product had to be ordered from our supplier before being shipped. Your order was placed on 28/11/2024 and the package was shipped on 06/12/2024, with delivery scheduled for 09/12/2024. In short, you received your parcel within 7 days, as mentioned on the product page and in your order confirmation sent to your e-mail address. Please do not hesitate to contact us should you have any further questions. Sincerely, The Customer Service Team
A
Rating: 5 out of 5
Fast delivery and good quality
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R
Rating: 5 out of 5
Nis to complain! Everything went as you would expect and fast delivery.
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M
Rating: 5 out of 5
Fast delivery and well packaged
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D
Rating: 1 out of 5
Shipping took 16 days. Vehicle box cover broken. Vehicle with damaged front end and chipped paint. I would provide photos but I don't know how to proceed.
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J
Rating: 5 out of 5
Exactly what I wanted. Huge selection and very competitive prices.
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C
Rating: 5 out of 5
Ordered Friday morning received Saturday noon super responsive very satisfied for a first order
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C
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
fast delivery, reasonable price, everything is ok, now we just have to assemble it.
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R
Rating: 5 out of 5
very good
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M
Rating: 5 out of 5
Fast good efficient material
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M
Rating: 5 out of 5
1001 Hobbies have an excellent range of model figures,, very impressive range Great customer service too; smooth & safe delivery, notification and tracking updates much appreciated. Highly recommend ,
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
G
Rating: 5 out of 5
Excellent
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P
Rating: 5 out of 5
Everything perfect.Order on time and cheap!
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D
Rating: 5 out of 5
No problem at all
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A
Rating: 5 out of 5
All ok
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
M
Rating: 4 out of 5
Good site
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M
Rating: 5 out of 5
God models,fast delivery
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T
Rating: 5 out of 5
Very happy with it
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T
Rating: 4 out of 5
The delivery time was far too long
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J
Rating: 5 out of 5
Ordered Friday morning, received Saturday, very fast, thank you.
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K
Rating: 5 out of 5
Excellent went fast delivery
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P
Rating: 4 out of 5
Good service soiled by deliveries with unreliable couriers
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M
Rating: 4 out of 5
Very reliable
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
E
Rating: 5 out of 5
Your site is very good, but please don't stick those over-labels on the paint cans, they hide the references and I can't find my way around. To find my way around, I now only order one reference at a time! It's a shame.
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D
Rating: 4 out of 5
Delivery time too long.
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E
Rating: 5 out of 5
Shipped fast and great communication along the way since it was shipping to the UK. Will definitely use again.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
A
Rating: 5 out of 5
Excellent and super fast delivery!
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L
Rating: 5 out of 5
Already ordered several times no worries from site search to delivery RAS
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L
Rating: 4 out of 5
I quickly found the site is clear I found in no time what I wanted I had asked to make a gift wrap for the holidays as it was to offer and very happy delivered to the door of the house the person to whom I sent his model was very happy thank you again happy holidays and best wishes for the new year
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D
Rating: 5 out of 5
Perfect and fast
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M
Rating: 4 out of 5
Very reliable
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
S
Rating: 5 out of 5
Very good parcel received
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D
Rating: 5 out of 5
Always at the top, speed and quality
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E
Rating: 1 out of 5
I made a mistake in my order and the next day it was totally impossible to contact them to change it, both by email and by the Customer Service phone. I was calling within their schedule every 10-15 minutes and they never picked up the phone. I sent three emails and they answered me after 4 days, when the complete order had already left their warehouse. Now I have to make the return from Spain and pay the shipping costs. Very disappointed with the customer service.
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J
Rating: 5 out of 5
Fast, 10/10 service from start to finish
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J
Rating: 5 out of 5
THE PRODUCT CONFORMS, DELIVERY TIMES RESPECTED. THE PARCEL DESERVED A LITTLE MORE ATTENTION IN ITS PREPARATION, WHICH IS NOT USUAL FOR YOU. THIS IS PERHAPS LINKED TO AN OVERLOAD OF WORK FOR THE FESTIVE SEASON?
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G
Rating: 5 out of 5
Delivery times respected. The order corresponded to my expectations. Very satisfied!
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D
Rating: 1 out of 5
Delivery out of time product not in conformity and no contact possible
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Response from 1001hobbies
Hello Mr Senne, We regret this error and apologize for the delay in processing your order. We would like to inform you that your car was ordered from our supplier the day after you placed your order. We received the product on 23/12/2024 and immediately handed it over to the carrier on the same day. However, despite all the care taken in shipping our parcels, we regret to inform you that the parcel remained blocked for 4 days (December 23, 24, 25 and 26) on the Colissimo platform in Isère. As a result, delivery could only be made on 27/12/2024. We understand your surprise, but this is a particularly busy period for carriers. We apologize for this delay, which is beyond our control. Sincerely, The Customer Service Team