1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
We are pleased to hear that! Thank you for your feedback and that you are satisfied with our service. We look forward to welcoming you back soon. If you have any further questions or need support, we are always at your disposal. Please do not hesitate to contact us. Thank you again and see you next time! Best regards,
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Bruno L.
Rating: 5 out of 5
following a purchase from 12/07/2024
Delivery was fast and I am satisfied with my order.
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted to hear that the delivery was fast and that you are satisfied with your order. Your satisfaction is our highest priority. If you have any further questions or needs, please don't hesitate to contact us. We're always here to help! Thanks again and see you soon!
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Jean Pierrre P.
Rating: 4 out of 5
following a purchase from 08/07/2024
speed
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laurent M.
Rating: 5 out of 5
following a purchase from 08/07/2024
Package arrives very quickly
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted to hear that your parcel arrived very quickly. Your satisfaction is our priority, and we are pleased that our delivery service met your expectations. If you have any further questions or needs, please don't hesitate to contact us. We're here to help! Thanks again and see you soon!
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jean-françois L.
Rating: 5 out of 5
following a purchase from 09/07/2024
Delivery on time, very fast and very well packaged
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted to hear that your delivery was prompt and that your parcel was well packaged. We always strive to provide high quality service, and your satisfaction is our priority. If you have any further questions or needs, please don't hesitate to contact us. We're here for you! Thanks again and see you soon!
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Miguel M.
Rating: 4 out of 5
following a purchase from 18/06/2024
Perfectly packaged delivery. Although this order took quite a while to arrive.
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Response from 1001hobbies
Thank you very much for your comment. We are delighted that your order arrived perfectly packaged. However, we understand your frustration with the long delivery time. We would like to point out that your order came from France, which can sometimes have an impact on delivery times. We are continually working to improve our processes and reduce lead times. Your satisfaction is our top priority. If you have any further questions or need assistance, please do not hesitate to contact us. We are here to help you.
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Wilhelm P.
Rating: 5 out of 5
following a purchase from 26/06/2024
Everything perfect, highly recommended business partner!
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Response from 1001hobbies
Thank you very much for your fantastic feedback! We are delighted to hear that you are completely satisfied with our service. Your recommendation means a lot to us and we are proud that you would recommend us as a business partner. If you have any further questions or need support in the future, please do not hesitate to contact us. We are here for you! Thank you again for your kind words and your trust. Best regards,
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Emile D.
Rating: 5 out of 5
following a purchase from 10/07/2024
Never disappointed
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted to hear that you are never disappointed with our services. Your satisfaction is our greatest reward and we strive to always offer you the best. If you have any suggestions or special needs, we're always on hand to serve you even better. See you soon for another perfect order!
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Pascal C.
Rating: 5 out of 5
following a purchase from 19/06/2024
very good company !!!! fast service and shipping even to the USA ..
bravo superbe compagnie..
Response from 1001hobbies
Thank you so much for your enthusiastic feedback! We're thrilled to hear that you had a great experience with our fast service and shipping, even to the USA. Your satisfaction means the world to us, and we're committed to maintaining high standards in all aspects of our service. If you have any questions or need further assistance, please don't hesitate to reach out. Thanks again for your kind words and for choosing our company! Best regards,
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christiane D.
Rating: 1 out of 5
following a purchase from 26/06/2024
You're very anxious to know what I think. You even asked for it before the delayed dispatch of this order. I've sent you e-mails to which I've received no reply. I believe that customer contact is essential. So look for my messages and you'll see what I think of your company. I don't have time to waste, and for this kind of question, you've found me!
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Response from 1001hobbies
We would like to inform you that we have indeed sent an e-mail in response to your messages. It is possible that our reply has gone to your spam folder. Please check your inbox and your spam folder. We take communication with our customers very seriously and deeply regret this situation. We apologize for the inconvenience and thank you for your understanding and patience.
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Marcus V.
Rating: 5 out of 5
following a purchase from 12/06/2024
Exactly as expected
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Response from 1001hobbies
Thank you for your feedback! We are happy to hear that your order is exactly as expected. If you have any questions in the future or need help with anything, we are always here for you. Please don't hesitate to contact us. Thanks again and see you soon! Kind regards,
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Philippe L.
Rating: 5 out of 5
following a purchase from 04/07/2024
Normal delivery nothing to say there
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Response from 1001hobbies
Thank you for your feedback! We are happy to hear that your delivery went smoothly.
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bruno F.
Rating: 5 out of 5
following a purchase from 04/07/2024
Good performance
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Jean Henri D.
Rating: 4 out of 5
following a purchase from 03/07/2024
Not suitable for beginners
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Response from 1001hobbies
Thank you for your feedback on the Dassault Rafale C 1/48 model. You're absolutely right, this model is rated at level 4/5, which makes it more suitable for experienced modellers. For beginners, we recommend level 1 or 2 models, which are simpler to assemble and perfect for getting acquainted with model building. If you need advice on choosing a model more suited to your level, or if you have any other questions, please don't hesitate to contact us. We're here to help! Thanks again for your understanding and see you soon! Best regards,
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Yves-marie A.
Rating: 5 out of 5
following a purchase from 18/06/2024
Was not delivered with the main order. Quite a long wait and the parcel was completely soaked.
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Response from 1001hobbies
We're very sorry to hear about the problems you've had with your order. We understand how frustrating this can be. We take the quality of our delivery services very seriously and are currently investigating what happened to your package. We want to resolve this situation as quickly as possible for you. We will contact you immediately to discuss possible solutions, including sending your missing order and taking care of the damaged parcel. Once again, our apologies for this disappointing experience. Your satisfaction is very important to us and we will do everything we can to rectify the situation. Thank you for your understanding. Yours faithfully
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Henri F.
Rating: 5 out of 5
following a purchase from 09/07/2024
Perfect as usual
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Response from 1001hobbies
Thank you so much for your positive feedback! We are delighted to hear that your experience with us was perfect as usual. Your satisfaction is our top priority, and we are always here to offer you the best possible service.
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Bruno B.
Rating: 1 out of 5
following a purchase from 15/06/2024
Your company does not respond to my written COMPLAINT for a purchase of 9 jars more than 3 weeks ago!!!
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Response from 1001hobbies
Thank you for your message and we apologize for this incident. We have received your written complaint and have taken immediate action to resolve this issue. An e-mail has been sent to you to discuss the options available to rectify the situation. Sincerely
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Seb A.
Rating: 5 out of 5
following a purchase from 07/07/2024
fast and top rate
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Response from 1001hobbies
Thank you very much for your enthusiastic comment! We are delighted that you found our service fast and our rates attractive. Your satisfaction is our greatest reward. If you have any further questions or needs, please don't hesitate to contact us. We're here for you! Thanks again and see you soon!
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Joachim R.
Rating: 4 out of 5
following a purchase from 23/06/2024
Well packaged, problem-free delivery, delivery time unfortunately very long.
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Response from 1001hobbies
Thank you for your feedback. We are pleased that your order was well packaged and could be delivered without any problems. However, we sincerely apologize for the long delivery time. We take your feedback seriously and will look internally at how we can improve our delivery times to avoid such delays in the future. If you have any further questions or require assistance, please do not hesitate to contact us. Thank you for your patience and understanding. Yours sincerely,
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Albert H.
Rating: 5 out of 5
following a purchase from 27/06/2024
quality parts supplied on time but sometimes depending on the supplier, with the advantage for me of always being informed.
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with the quality of the parts supplied and the punctuality of our deliveries. We do our best to work with reliable suppliers and keep you informed every step of the way. Your satisfaction is our priority and we appreciate your trust. If you have any further questions or needs, please don't hesitate to contact us. We're always here to help! Thanks again and see you soon!
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SERGE C.
Rating: 5 out of 5
following a purchase from 09/07/2024
Easy ordering, fast delivery. Everything is top
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Response from 1001hobbies
Thank you so much for your great feedback! We are delighted to hear that you found the ordering process easy and that delivery was quick. This is exactly what we aim to offer our customers. Your satisfaction motivates us to keep improving. If you have any further needs or questions, we'd be delighted to help you again. Thank you again for your confidence, and see you soon!
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Henri B.
Rating: 5 out of 5
following a purchase from 01/07/2024
Staff who listen to customers. Good quality products. Recommend!
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted to hear that our staff listened to you and that you are satisfied with the quality of our products. Your recommendation is the best reward for us. If you have any further questions or need help, please don't hesitate to contact us. We're here for you! Thanks again and see you soon!
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JOSEP G.
Rating: 4 out of 5
following a purchase from 17/06/2024
Overall very good. The order was a little late.
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Response from 1001hobbies
Thank you for your feedback. We are glad to hear that you had an overall good experience with us. However, we are very sorry for the delay in the delivery of your order. We appreciate your understanding and apologize for any inconvenience this has caused. We are constantly working to improve our delivery times and ensure that every experience is excellent. If you have any questions or need additional assistance, please do not hesitate to contact us. We are here to help you in any way we can, thank you again for your trust in us! Best regards,
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Winfried H.
Rating: 5 out of 5
following a purchase from 27/05/2024
I am very satisfied with the processing and handling.
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Response from 1001hobbies
We are very pleased to hear that! Thank you for your positive feedback on the processing and handling. Your satisfaction is our biggest goal and we are always here to continue to provide you with the best possible service. If you have any further questions or need assistance, please do not hesitate to contact us. We are here for you! Thank you again for your trust and feedback. Best regards,
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JEAN-MICHEL F.
Rating: 1 out of 5
following a purchase from 03/06/2024
not received my order in full
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Response from 1001hobbies
Dear Customer , We are sorry to hear that you have not received your order in full. We have sent you an e-mail asking if you would prefer to receive a credit note or a refund for the unavailable product. Could you please check your mailbox and let us know your choice? This will enable us to resolve the situation as quickly as possible. We sincerely apologize for this inconvenience and thank you for your understanding. If you have any further questions or concerns, please don't hesitate to contact us. We're here to help! Thank you and see you soon!
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Marie josee D.
Rating: 5 out of 5
following a purchase from 01/07/2024
Order delivered two days ahead of schedule.
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted to hear that your order was delivered two days ahead of schedule. Your satisfaction is our priority, and we always do our best to provide a fast and efficient service. If you have any further questions or need help, please don't hesitate to contact us. We're here for you! Thanks again and see you soon!
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Oliver H.
Rating: 1 out of 5
following a purchase from 29/05/2024
Newsletter spam, delivery time was ambiguous
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Response from 1001hobbies
I apologize for the confusion regarding the delivery time mentioned and for any inconvenience this may have caused. We take your feedback very seriously and will rectify the situation to avoid any confusion in the future. I will also be unsubscribing you from our newsletter with immediate effect. If you have any further concerns or need additional support, please feel free to contact us directly. Thank you for your understanding and patience.
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Thomas G.
Rating: 5 out of 5
following a purchase from 06/07/2024
top!
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Jean R.
Rating: 5 out of 5
following a purchase from 07/07/2024
All very well
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Nicolas J.
Rating: 5 out of 5
following a purchase from 06/07/2024
Perfect
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laurent S.
Rating: 5 out of 5
following a purchase from 04/07/2024
nothing to complain about with regard to the order, except that the parcel was delivered to a different pick-up point from the one selected when the order was placed. I picked it up without any problems and in very good condition.
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Response from 1001hobbies
Thank you for your feedback! We are happy to hear that your order arrived in very good condition despite the change of pick-up relay. We apologize for this unforeseen incident and appreciate your understanding. If you have any further questions or need assistance, please do not hesitate to contact us directly. Thank you again for your trust and patience.
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Maurizio Orlando M.
Rating: 5 out of 5
following a purchase from 14/06/2024
Accurate delivery and well followed step by step koala
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Response from 1001hobbies
Thank you for your positive feedback! We are happy that the delivery was accurate and well followed step by step. It is important for us to ensure quality service. If you have any other questions or need assistance, we are here to help. Thank you again and see you soon!
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Jean-Michel A.
Rating: 5 out of 5
following a purchase from 26/06/2024
Convenient website, order placed and delivered without any problems, the products received correspond perfectly to the description on the site.
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted that you found our website convenient and that your order was delivered without any problems. It's also great to know that the products you received are exactly as described. We're here for you if you have any further needs or questions. Thank you again for your confidence and see you soon in our online store!
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Acheteur Vérifié L.
Rating: 1 out of 5
following a purchase from 16/06/2024
Very bad packing not in conformity Missing part impossible to assemble the model fascicle already used after several sending of email and telephone call no answer A model of a value of 124 euros Disgraceful I do not ask for a refund however a simple exchange I advise against any order at your risk and peril
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Response from 1001hobbies
We are very sorry for your experience. Unfortunately, we have not received an email from you to date. In order for us to resolve this issue as quickly as possible, could you please send us photos of the affected items to [email protected]. We understand your frustration and are committed to finding a satisfactory solution for you. Thank you for your understanding and cooperation.
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Ron D.
Rating: 5 out of 5
following a purchase from 27/05/2024
Just enter the creator's name on the search bar and done.
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Response from 1001hobbies
That sounds convenient and efficient! Thanks for sharing your experience. If you have any other suggestions or if there is anything we can help you with, please feel free to let us know. Kind regards,
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Kristof B.
Rating: 5 out of 5
following a purchase from 18/05/2024
Correct delivery
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Merci!
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Wenbo Y.
Rating: 5 out of 5
following a purchase from 07/06/2024
No problem with delivery.
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted to hear that there were no problems with the delivery. Please do not hesitate to contact us if you have any further questions or needs. See you soon in our online store!
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Jean-Jacques V.
Rating: 4 out of 5
following a purchase from 26/04/2024
Despite a substantial delay in the dispatch of my order, I still gave 1001 Hobbies' sales organization 4 stars. That being said, the items ordered came from Kiev in the Ukraine ... and I myself should have understood how difficult it would be for them to meet delivery deadlines, before definitively validating my order on the basis of their confirmation of deadlines. However, according to 1001 Hobbies, this long delay was due to their English supplier!... So I couldn't easily understand the explanations I was given for this delay, and I simply had to be patient, as I had no other suggestions... .
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Response from 1001hobbies
Thank you for your constructive comments despite the delay in sending your order. We take note of your comments concerning the origin of the products ordered and the delivery times. We are constantly working to improve our communication with our suppliers in order to avoid such situations in the future. Your patience and understanding are greatly appreciated. Should you have any other concerns or require further assistance, please do not hesitate to contact us directly. Once again, thank you for your understanding.
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walter F.
Rating: 5 out of 5
following a purchase from 01/06/2024
two working days and the package was at home. everything in order. not a scratch thank you very much
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Response from 1001hobbies
Thank you for your positive feedback! We are happy that the package arrived in perfect condition and was delivered so quickly, in just two business days. If you have any other questions or need further assistance, please feel free to contact us. Thank you again and see you soon!
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Michel D.
Rating: 5 out of 5
following a purchase from 13/06/2024
The commitments made are respected and the parcel delivered in perfect condition with a flawless miniature. Well done. A successful first experience.
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Response from 1001hobbies
Thank you very much for your positive words! We are delighted that you found that our commitments were respected and that your parcel arrived in perfect condition with an impeccable miniature. It's great to know that your first experience with us was a success! We're here for you if you have any further needs or questions. Thank you again for your confidence, and see you soon in our online store! Sincerely, The 1001 Hobbies team
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