Customer reviews of 1001hobbies

4,2 /5

Based on 40 308 published reviews

5 25,4k 63% 4 6 443 16% 3 2 771 7% 2 1 727 4% 1 3 991 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 4 and 5 stars

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vittorio E.

Published on 22/12/2023 à 05h37 following a purchase from 03/12/2023

Fully satisfied

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Robert D.

Published on 22/12/2023 à 00h49 following a purchase from 23/11/2023

After the tracking link said the parcel had been returned I was really concerned after then looking at some awful trustpilit reviews. Rest assured, one message to customer service and it was resent with a different courier and on the door step 2 days later. Fantastic service.

Carlo P.

Published on 21/12/2023 à 21h48 following a purchase from 17/11/2023

Speed of delivery

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Nathalie F.

Published on 21/12/2023 à 19h50 following a purchase from 17/12/2023

Very fast.

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Tiana D.

Published on 21/12/2023 à 18h18 following a purchase from 09/11/2023

Delivery time respected, the parcel was superbly packaged and protected.
The only downside was that when I asked about the status of the order, the after-sales service told me it wouldn't be available before January 2024. 3 days later, the order was delivered!

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Bernard L.

Published on 21/12/2023 à 15h05 following a purchase from 23/11/2023

Perfect, on-time delivery.
Highly recommended!

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Hervé P.

Published on 21/12/2023 à 12h14 following a purchase from 15/12/2023

On time and compliant

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Thomas D.

Published on 20/12/2023 à 23h03 following a purchase from 27/11/2023

nothing to report

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Stephane D.

Published on 20/12/2023 à 18h53 following a purchase from 14/12/2023

Excellent site

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Hervé S.

Published on 20/12/2023 à 18h05 following a purchase from 07/12/2023

Order received on time, give or take one working day... Within the range announced by the supplier...

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Flaudio P.

Published on 20/12/2023 à 17h57 following a purchase from 17/11/2023

Well stocked with timely delivery

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Siem N.

Published on 20/12/2023 à 15h02 following a purchase from 06/12/2023

......

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Nicolas V.

Published on 20/12/2023 à 14h02 following a purchase from 24/11/2023

Excellent experience, and fast delivery to the relay point near me.

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JULIEN B.

Published on 20/12/2023 à 13h54 following a purchase from 26/11/2023

Real-time information on order arrival Plus explanation of evolution

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Raynald L.

Published on 20/12/2023 à 12h16 following a purchase from 26/11/2023

Pleasant site and serious order tracking, alerted to delays which is not the case with all merchants.

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Eduard C.

Published on 20/12/2023 à 10h15 following a purchase from 11/12/2023

I asked them to confirm that the product was as in the photo, as they had sent me a different model on another website. They confirmed that it was as in the photo. When I received it, it was NOT as in the photo and consequently, I requested the return. To my surprise, they told me that I must pay the return shipping costs. A real scam of a company.

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marta S.

Published on 20/12/2023 à 07h27 following a purchase from 12/12/2023

I used this site for the first time and the item reached me after 6 days

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Massimo R.

Published on 19/12/2023 à 20h07 following a purchase from 12/12/2023

FAST AND SAFE SHIPPING, ITEMS CONSONANT WITH THE ORDER. ALL OK

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MICHAEL T.

Published on 19/12/2023 à 20h01 following a purchase from 10/11/2023

Very good website. Very happy with my product.

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morris M.

Published on 19/12/2023 à 18h01 following a purchase from 16/11/2023

impeccable service as usual

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Ireneusz G.

Published on 19/12/2023 à 17h23 following a purchase from 05/12/2023

the parcel arrived on time, but damaged inside and before it arrived in the UK. all contents are unusable. I do not recommend this company. I regret not checking the reviews before purchasing. Money wasted

Vincenzo S.

Published on 19/12/2023 à 14h00 following a purchase from 06/12/2023

Fast shipping, professionalism, reliability and quality.

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Sven Erik L.

Published on 18/12/2023 à 17h21 following a purchase from 21/11/2023

Delivery time a little too long. Therefore only 5 stars

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May V.

Published on 18/12/2023 à 16h26 following a purchase from 16/11/2023

Clear. Versatile choice.

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'Pascale' D.

Published on 18/12/2023 à 13h56 following a purchase from 29/11/2023

Order placed on November 29 and still not shipped. No reply to my email request for information about the availability of my products and impossible to contact them by phone. In short, I probably won't get my order for Christmas... even though it's paid for. I don't recommend this seller.

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Response from 1001hobbies Published on 29/12/2023

Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.

Didier B.

Published on 18/12/2023 à 13h45 following a purchase from 22/11/2023

Super

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Isabelle L.

Published on 18/12/2023 à 13h44 following a purchase from 14/12/2023

Super fast for the order, super fast for delivery, I highly recommend this site, because of its ease and above all its quality, which is a plus.

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Julien L.

Published on 18/12/2023 à 12h36 following a purchase from 29/11/2023

Very clear website Fast, on-time delivery

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Francisco Javier M.

Published on 18/12/2023 à 12h05 following a purchase from 30/11/2023

Good treatment, speed and ease of purchase.

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Rene H.

Published on 18/12/2023 à 11h43 following a purchase from 02/08/2023

Apparently it was difficult to get 1 package. But the effort was made. Had to come from China I believe. In the end everything delivered nicely (3 building models) complete. I can get started! 1001 Hobbies has a really very wide selection. No need to go out the door for something nice!

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Kai-Uwe S.

Published on 18/12/2023 à 09h40 following a purchase from 11/11/2023

The selection is very extensive and comprehensive. Unfortunately, the relatively long delivery times bother me.

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Guylaine F.

Published on 18/12/2023 à 08h30 following a purchase from 11/12/2023

The order went very well. It arrived quickly. The site is easy to navigate.

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s H.

Published on 18/12/2023 à 08h07 following a purchase from 15/11/2023

perfect

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Sergio K.

Published on 17/12/2023 à 23h54 following a purchase from 07/12/2023

It arrived in a short time despite under the Christmas holidays. Only thing that packaging is transparent and you can see the stuff you ordered. Everything else is ok.

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Gerald K.

Published on 17/12/2023 à 23h35 following a purchase from 20/11/2023

Always got what I ordered. Good quality and fast delivery. Can only recommend.

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Jean-Marie G.

Published on 17/12/2023 à 21h17 following a purchase from 12/11/2023

delivery on time as expected as one item was out of stock and being restocked so very good and the parcel was well wrapped so very good

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Pierre S.

Published on 17/12/2023 à 20h11 following a purchase from 12/12/2023

delivered promptly

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Eric B.

Published on 17/12/2023 à 18h49 following a purchase from 28/11/2023

ALL CLEAR.

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Sonia B.

Published on 17/12/2023 à 18h41 following a purchase from 07/12/2023

100% compliant, quality product Fast delivery

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Ac M.

Published on 17/12/2023 à 14h52 following a purchase from 01/12/2023

Delivery was good..and well packed..only long wait for it was a drawback

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