1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
A disaster, unacceptable delivery time, no communication, in the end I received 3 out of 4 items ordered and it wasn't even the right size I ordered, a disgrace.
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are very sorry about this situation and this accumulation of worries. Please send an e-mail to our customer service department (if you haven't already done so) at [email protected]. We'll find a solution. We wish you an excellent day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2023
very good fast service and correct order
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 12/04/2023
package arrived within 2 days, in good condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2023
very good, neat packaging
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 24/03/2023
Good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2023
Perfect transaction.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 12/04/2023
Correct and fast delivery.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 01/04/2023
Prompt, efficient service. Recommended!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/03/2023
Incorrect information on stock status, product availability too long. Staff not very helpful. This site already suffers from a bad reputation in the model-building world, and its team does nothing to try to improve its image, even when they receive comments on how to improve their site, which they ignore. When there's a problem, it's always the customer's fault, not theirs.
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We apologize for this unsatisfactory customer experience. Please believe that we are doing everything we can to improve our services. We do have our constraints, but over the past year and a half, we've made a lot of changes, simplified procedures and sought to be more transparent with our customers. But Rome wasn't built in a day, and it takes time. As far as stock levels and availability are concerned, we try to do our best, but we are ultimately dependent on our suppliers and the information they send us. But our customer service is always at your disposal should you have any questions, and I'm surprised to read that we blame our customers when there's a problem :( In any case, we wish you an excellent day. 1001Hobbies customer service
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Verified Buyer
Rating: 5 out of 5
following a purchase from 18/03/2023
Very good service,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2023
Serious, no service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2023
Fast and accurate delivery. I am delighted and will return to this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2023
Very good for several deliveries
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 11/03/2023
Overall I found the site quite easy to use although some search terms require a lot of precision and the results typed in one way or another differed greatly. For example, when typing "Bf109" or "Bf 109" different products. My particular shipment took a long time to process as one of the items was awaiting replacement. This was not a problem for me as I was aware of it and was not in a hurry. My experience as a customer has been positive and I recommend the store :))
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2023
R.A.S.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 09/03/2023
It would be helpful to be able to request the preferred delivery time slot (morning-afternoon).
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Verified Buyer
Rating: 5 out of 5
following a purchase from 26/03/2023
1001 Hobbies is the only 'store' I can find that carries these paints! The site is easy to use, price is ok, and good delivery times! Can't ask for more! (unless you want to give the paint for free, of course!)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2023
Good site Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/03/2023
Hello, 61 years old and re-starting in model making after 50 years off, I find all the products I'm looking for on this site, reliable, attentive and prompt in its answers to various questions, record delivery times, parcels always in perfect condition with compliant contents, in front of these omnipresent qualities I'm not looking to compare prices with other sites for a few possible euros, this "box" deserves when you've tasted it to be loyal for undeniable comfort.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 24/03/2023
order neatly packed and quickly delivered
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2023
Great site, wide choice of quality products and fast shipping.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 12/03/2023
EXCELLENT!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2023
Enormement de choix de puzzle Pris très correct Et livraison rapide
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 03/04/2023
Site navigation a little cumbersome, item great, better than expectations, delivery in the norm
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2023
good service good prodits
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 31/03/2023
Everything is perfect!
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 05/04/2023
Fast shipping, well packed, keep up the good work.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 01/04/2023
I made the purchase for a friend, arrived in a very short time.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 17/03/2023
Very good.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 05/03/2023
I bought the acrylic paints to paint my Heller model of a 1/24 scale Renault gtl. As of the present time I have not yet assembled the model.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 30/03/2023
Très bon service
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 17/03/2023
Everything is okay, only the selection could be a bit more and the price location is not exactly for everyone
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Alban S.
Rating: 5 out of 5
following a purchase from 02/04/2023
Great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2023
Very attentive customer service when a problem arises. Fast response.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 23/03/2023
Quality selection, for sure, but delivery was one week later than email promised (a trivial matter).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/03/2023
Thank you.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 14/03/2023
Wide range of static models to build. Acceptable delivery time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2023
Very fast and accurate shipping. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2023
Easy ordering and perfect tracking. Delivered ahead of schedule
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/02/2023
Good online shopping site
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