Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 315 published reviews
5 25,4k 63% 4 6 444 16% 3 2 771 7% 2 1 727 4% 1 3 991 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2023
Super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2022
Good, clear site navigation, very well-prepared parcels and very good protection for fragile items, fast deliveries. All in all, a highly professional service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/01/2023
2nd time qUE damaged product in the parcel!!! worse than the first time; in addition, cardboard with oily product on it!?!!
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Response from 1001hobbies
Hello, Thank you for your comment. We are terribly sorry for this problem, which is beyond our control. We have contacted the supplier for a response. As soon as we know more, please be assured that we will take the necessary steps to provide you with a suitable solution. Thank you for your patience.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 29/12/2022
order was correct and delivered on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2022
delivery time a little longer than advertised, otherwise nothing to complain about and very satisfactory products
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Verified Buyer
Rating: 5 out of 5
following a purchase from 27/12/2022
Great communication and order showed up when they said it would!
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Verified Buyer
Rating: 4 out of 5
following a purchase from 27/12/2022
Shipping was a little expensive for a small order. Everything else was great
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 02/01/2023
O envio do pedido foi quase imediato!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2022
Very satisfied.item shipped on the date announced and received within the week. Easy navigation on the site to register,find and order the item. Two remarks: Delay in updating the shipment tracking on your site.item already arrived when the tracking indicates a delay in shipment. The item ordered (photoetched boards 1/35) sent in a bubble envelope (very good) but without cardboard to stiffen (a pity) In any case thank you and happy new year.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2022
Good readability of products fast delivery and well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2023
Delivery was very fast and in a top-notch package. The figurines arrived in perfect condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2023
on time, in light packaging (envelope), otherwise correct
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
bonjour, Very good product, nothing to complain about.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2022
Hello, AIRFIX very good product, HELLER good product, IGN not really great (1/72 figures). As for the models, some of the boxes on your site lack detail in relation to the paints. It would be wise to know the exact color codes when ordering models so as not to have to recommend missing shades. Kind regards.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2023
The offer corresponds to the demand, the explanations given for a product are excellent and allow you not to make a mistake when ordering.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
Beautiful products in magnificent packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2022
Very good, impeccable service, careful and attentive. I recommend it!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 30/12/2022
What was ordered and what was sent were two different things, I am trying to organise a return because what should have been a 20cm figure ended up being a poster
Response from 1001hobbies
Hello, thank you for your message. We are very sorry for this problem beyond our control. There was indeed a reference error which we will change, and we will find a solution for you. Have a nice day!
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 04/01/2023
I ordered two items that were "ready to ship right away." Apparently they weren't because I received only one and the second one "due to computer problem" is not even listed in the order even though I paid for it and have a confirmation from PayPal - also the replacement order is for WRONG item even though I explained multiple times which item arrived and which is missing.
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Response from 1001hobbies
Dear customer, thank you for your message. Indeed, I see that the order contains only one product, but it does not correspond to the amount. We are very sorry about this. I will contact customer service to ensure that the correct missing product is sent as described in your email. Thank you very much.
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 31/12/2022
Everything worked out perfectly
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Response from 1001hobbies
Dear customer, thank you for your message. It is possible that the review does not match your experience as a guest. Please feel free to change the review! Thank you very much :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2022
A wide range of items fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2022
The carrier used "colis privés" is not reliable. The parcel was dropped off at a relay point even though I had paid for home delivery.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 02/01/2023
All ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2022
Very good.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 23/11/2022
Issue w one if three items back ordered. When raised w customer service I was given a store credit for the missing item. Good comms, quick response.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2023
I found very easily what I was looking for in relation to the aircraft carrier that I had ordered from you, I was well directed and advised and moreover the delivery time is respected Thank you to all of you you are really great.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2022
poor website management and shipping delays
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Response from 1001hobbies
Hello, thank you for your message. We're sorry for the delay, and we'll take good note of your comment so that we can improve in the future. Have a nice day!
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 02/01/2023
Everything arrived in perfect condition. Great shipping service and accurate. I think there will be more purchases in the future. Recommended.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 28/11/2022
Good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2022
Great as always!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2023
Received on time as advertised.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2022
Perfect, well-packaged product, delivery on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2022
Perfect, nothing to complain about!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2022
everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2022
Very good
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 21/12/2022
fast and safe as always and good prices extensive catalog for model railroading (models and soldiers)
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 24/12/2022
Very professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2023
Impeccable as usual
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Verified Buyer
Rating: 5 out of 5
following a purchase from 26/12/2022
Great communication regarding delivery. Great delivery time. Very pleased.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2022
Products as described. Responsive service and fast, on-time delivery. Only remark: Stop using your self-adhesive labels on the Tamyia pot color references. They're impossible to remove without tearing the original label, and you can't tell which is which. Example on white or varnished. Without visibility of the label, it's impossible to tell whether it's gloss or matte. Apart from this detail, for which I hope to be heard, I'd recommend 99.9%.
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