Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 326 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2020
Treasure Hunt Although the website is not the easiest to navigate, 1001 Modelkits has some hard to find kits and aftermarket supplies that are not found in most online hobby stores. For this reason, I usually check other websites first.
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Response from 1001hobbies
Dear Mr Steinke, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2020
Don't waste your money, chances are you won't ever receive purchased items Paid extra $25 for expedited shipping. Has been two weeks since purchase, still no item that was paid and ordered. This company is garbage , responds in French , and takes way too long to respond on inquires. Don't waste your time or money , they are awful.
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Response from 1001hobbies
Good morning Mr. Nauert, Thank you for your feedback. We apologize and understand your impatience. Our carrier informs us that he has delivered the package? Did you receive it? We will get back to you as soon as possible. Happy new years
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2020
Order arrived as expected and conform Mer
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2020
for my first order I am very satisfied product conforms to what I expected thank you
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Verified Buyer
Rating: 5 out of 5
following a purchase from 29/12/2020
Great product range and quickly delivered.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 29/12/2020
You sent me the wrong order You sent me the wrong order
Response from 1001hobbies
Dear Whitney Thank you for your comment. We inform you that the parcel is in corus of delivery. Customer service will get back to you as soon as possible. We deplore this situation Yours sincerely, Customer care 1001hobbies.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 29/12/2020
Still waiting I paid roughly $50 for a model plane and another $45 to have it expedited shipping to arrive between December 21 - December 24th before Christmas. Also included in the $45 shipping was a tracking number. Unfortunately the tracking company was only in French so so couldn’t understand it. It is December 29th and I still haven’t received the model. My uncle also Ordered the same model and he is experiencing the same thing. All it says on your website is December 21st your package arrived in your country. Nothing else. I am so disappointed. This Was the model planes my uncle and father flew in Vietnam and I was so excited to get it for him. I don’t even know if it’s still coming or if I lost my money. I choose your company because of all the good reviews.
Response from 1001hobbies
Mr Reilly Thank you for your comment. We inform you that the parcel is in corus of delivery. Customer service will get back to you as soon as possible. We deplore this situation Yours sincerely, Customer care 1001hobbies.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 29/12/2020
I have not received my items I have not received my items, nor have I received any indication that I will. Update: They did not bother reading my name, and they sent me an additional email asking to complete my order for which I already paid.
Response from 1001hobbies
Mr. Chatterton, We would like to inform you that we have forwarded your comment to the carrier, who confirms that they wish to deliver to you as soon as possible. See you soon on our website 1001hobbies
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2020
You sent me the wrong order You sent me the wrong order
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Response from 1001hobbies
Dear Whitney Thank you for your comment. We inform you that the parcel is in corus of delivery. Customer service will get back to you as soon as possible. We deplore this situation Yours sincerely, Customer care 1001hobbies.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2020
Still waiting I paid roughly $50 for a model plane and another $45 to have it expedited shipping to arrive between December 21 - December 24th before Christmas. Also included in the $45 shipping was a tracking number. Unfortunately the tracking company was only in French so so couldn't understand it. It is December 29th and I still haven't received the model. My uncle also Ordered the same model and he is experiencing the same thing. All it says on your website is December 21st your package arrived in your country. Nothing else. I am so disappointed. This Was the model planes my uncle and father flew in Vietnam and I was so excited to get it for him. I don't even know if it's still coming or if I lost my money. I choose your company because of all the good reviews.
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Response from 1001hobbies
Mr Reilly Thank you for your comment. We inform you that the parcel is in corus of delivery. Customer service will get back to you as soon as possible. We deplore this situation Yours sincerely, Customer care 1001hobbies.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2020
I have not received my items I have not received my items, nor have I received any indication that I will. Update: They did not bother reading my name, and they sent me an additional email asking to complete my order for which I already paid.
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Response from 1001hobbies
Mr. Chatterton, We would like to inform you that we have forwarded your comment to the carrier, who confirms that they wish to deliver to you as soon as possible. See you soon on our website 1001hobbies
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 29/12/2020
Extensive and explanatory site although shipping costs are not very detailed. Perfect and durable packaging taken care of even in details. Competitive prices and variety in models. I am very satisfied
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Verified Buyer
Rating: 5 out of 5
following a purchase from 29/12/2020
You sent me the wrong order
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Verified Buyer
Rating: 5 out of 5
following a purchase from 29/12/2020
I have not received my items nor have I received any indication that I will. Update: They did not bother reading my name and they sent me an additional email asking to complete my order for which I already paid.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 29/12/2020
I have been waiting for an order--paid in advance of course--since October 15 when I ordered and paid for it. It has NEVER arrived and it seems impossible to contact the store either by email or using the various forms here on the site. I receive no response whatsoever. Very unsatisfactory.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 29/12/2020
Everything OK except for long delivery time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
Very professional despite the difficulties encountered with delivery via the post office.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 29/12/2020
So far everything is great. But the delivery time is already very long.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2020
Low-end product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
Complete and fast service with very well packaged products! Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2020
delivered correctly with no errors
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2020
Christmas gift received on time well packaged nothing to redi
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
Beautiful model
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2020
Easy order, delivery a little delayed but nothing abnormal considering the situation. A missing item in the parcel was sent afterwards so that the main delivery could be made for Christmas I called the Sav excellent welcome and problem solved immediatelyI r
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2020
Very long preparation time for 1 item in stock: order placed on 1012 and parcel received on 2912. Too bad for Christmas. Otherwise, the product was as expected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
Thank you for your professionalism and the wide selection of your catalog.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2020
A wide variety of products, excellent quality... but a delivery problem despite an early order. Result: a great made-to-measure gift that arrived t
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
Beautiful puzzle arrived in the dela
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2020
Christmas has come and gone, but not my coli
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2020
Todavía no he recibido el pedido
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 29/12/2020
Fast accurate and up to date status information
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2020
No information on the availability of the order then 0 news for 10 days before receiving an email telling us that the product is ordered from a supplier.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2020
le 2312 le site a présenté quelques signes d'essoufflement je n'ai réussi a finalaliser ma commande qu'5° essai c'est la rançon du s
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
Order conforms Delivery colissimo not reliable but not the fault of 1001 hobbies
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 29/12/2020
Everything was perfect. From 10
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Verified Buyer
Rating: 5 out of 5
following a purchase from 29/12/2020
got what i wanted without any issues,delivery fine even though during festive season
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Verified Buyer
Rating: 1 out of 5
following a purchase from 29/12/2020
I haven���t even received it yet and I���m being asked to write a review! Ordered some Jaws notepads weeks ago as an Xmas present and still not turned up. Have since read really bad reviews - wish I���d se
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Verified Buyer
Rating: 1 out of 5
following a purchase from 29/12/2020
I still have not received my order. I have no idea where it is or anything.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 28/12/2020
Rather than making an assessment ......Vi remind you that to date I have not yet received fulfillment of order 237574 placed a month ago that was needed for Christmas ????
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 28/12/2020
Great assortment still slightly more expensive than other online stores but excellent quality of the material offered.
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