1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Order very well tracked and delivered on time despite the health crisis. I am very satisfied with the site and the products available. I hope, however, that I'll be able to stock up on the range of products I need to extend the range of scenarios I play for my games.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2020
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/08/2020
Ordered on July 2nd and received on the 22nd! One item was missing and the parcel was damaged. After complaining to the after-sales service, the item was returned to me with the wrong reference number (although I had indicated by e-mail that the reference number was correct, but not the description). I therefore received an article that did not correspond. When I complained, I was told, not very politely, that it was I who had given the reference number. I'm not responsible for your problems with reference numbers.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2020
it's difficult to choose the color of the pot on the screen, as it's not the real one.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2020
Smooth transaction. Smooth transaction.
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Response from 1001hobbies
Hans, Thank you for your comment . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 05/08/2020
Clear webshop easy and fast
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/08/2020
The order took quite a long time and was also wrong, but it could be remedied with some speed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2020
Perfect transaction. Too bad the preparation and delivery times were a bit long, but I recommend it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2020
Very satisfied with this new order. I'm looking for quality products and I found what I was looking for in the products I ordered. The delivery was fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2020
Fast order and receipt. Excellent service
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Verified Buyer
Rating: 4 out of 5
following a purchase from 05/08/2020
The site can be a bit 'clunky' to navigate if you are not sure what you're looking for. Overall though, the site does have extensive ranges of models, paints, etc. The prices compare well to Amazon and eBay and delivery dates are really good and mostly the orders arrive before the quoted dates. It's just not that easy to use on a mobile phone!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 05/08/2020
Did not receive what I ordered. Got something completly different....
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Verified Buyer
Rating: 5 out of 5
following a purchase from 05/08/2020
I did have a little delay but I was treated very well and will be a customer in the future. The range of products stocked is outstanding. All my modelling need at one supplier including accessories and books. Happy customer.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 05/08/2020
Fast deliveryproduct as described
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 05/08/2020
Excellent!
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/08/2020
Good shop lots of choice and well organized! Couple of small issues but irritating: - the link in the e-mails sometimes does not work because of the confusion in 1001hobbies and 1001modelbouw - delivery time of some items is very long.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 05/08/2020
All good and I am very satisfied
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 04/08/2020
Very satisfied with how the order went The delivery could be a little better but the company was moving during my order
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 04/08/2020
Very good price for the products I bought anyway Easy payment and fast delivery On top of that the package was well packed! Unfortunately no 55 because my products were covered in dust Other than that, nothing to complain about
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Verified Buyer
Rating: 1 out of 5
following a purchase from 04/08/2020
wrong item sent received my 2 item order in good time but one item sent was completely different item to that that i ordered so very disappointed with this have tried contacting support there twice but no response yet over 2 days,site does not seem to have proper complaints section so so far very disappointed with this company,item ordered was british forces patrol and support group by airfix but got sent folland gnat instead that totally unacceptable
Response from 1001hobbies
Hello, We thank you for your time and your comments, we deplore this situation and cannot understand what happened. Please be advised that our customer service department will contact you tomorrow. Thank you for your patience,
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/08/2020
Quick Quick, efficient service. Easy to find the product on line and response time with the correct product was great! Thanks!
Response from 1001hobbies
Ken, We thank you for your comments and your trust. It is this kind of message that makes our job our passion. We insist on the fact that customer satisfaction is our priority - your feedback is therefore essential and we are very interested in your comments! Have a nice day the 1001 hobbies of customer service
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/08/2020
I am satisfied and would order again. I have seen some less than complimentary reviews of this company. Yes, they are in France - and that made no impact on my getting delivery of my order. Sure it took a few weeks, but there is the Atlantic Ocean to cross and honestly the supplies I ordered made it over here in reasonable time, the price was right, and I am quite satisfied.
Response from 1001hobbies
Dear David, We thank you for your comments and your trust. It is this kind of message that makes our job our passion. We insist on the fact that customer satisfaction is our priority - your feedback is therefore essential and we are very interested in your comments! Have a nice day the 1001 hobbies of customer service
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/08/2020
1001 Hobbies was awesome 1001 Hobbies was awesome. Even though I was in the states they took the time to respond to me on any questions I had and were able to let me know when my models would be available. My box was slightly squished but I'm sure that has to do more so with the shipping than this company. Overall highly satisfied with the quality of customer support and prompt shipping. Thanks so much for fulfilling my order all away across the Atlantic.
Response from 1001hobbies
Dear CODY, We thank you for your comments and your trust. It is this kind of message that makes our job our passion. We insist on the fact that customer satisfaction is our priority - your feedback is therefore essential and we are very interested in your comments! Have a nice day the 1001 hobbies of customer service
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 04/08/2020
excellent product
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 04/08/2020
I always find what I am looking for. Shipments are always perfect and arrive on time. Impeccable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2020
All is Ok satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2020
It would have been perfect if the parcel had not been delivered to the wrong ad
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Verified Buyer
Rating: 1 out of 5
following a purchase from 04/08/2020
Quick efficient service. Easy to find the product on line and response time with the correct product was great! Thanks!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 04/08/2020
I have seen some less than complimentary reviews of this company. Yes they are in France - and that made no impact on my getting delivery of my order. Sure it took a few weeks but there is the Atlantic Ocean to cross and honestly the supplies I ordered made it over here in reasonable time the price was right and I am quite satisfied.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 04/08/2020
1001 Hobbies was awesome. Even though I was in the states they took the time to respond to me on any questions I had and were able to let me know when my models would be available. My box was slightly squished but I'm sure that has to do more so with the shipping than this company. Overall highly satisfied with the quality of customer support and prompt shipping. Thanks so much for fulfilling my order all away across the Atlantic.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/08/2020
received my 2 item order in good time but one item sent was completely different item to that that i ordered so very disappointed with this have tried contacting support there twice but no response yet over 2 dayssite does not seem to have proper complaints section so so far very disappointed with this companyitem ordered was british forces patrol and support group by airfix but got sent folland gnat instead that totally unacceptable
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/08/2020
excellent , cheaper than iv seen , prompt dispatch , il be buying again , this site should be advertised more , better
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/08/2020
Good communication great price
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/08/2020
1001 modelkits got me parts for my Maverick vader. I've waited up to 8 with other shops, 3 weeks after ordering 1001 Models had delivered. Excellent service and competitive prices.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 04/08/2020
Frankly inadequate. 9 days to ship a small photo-etched part which was in stock, then 15 days to arrive from Northern France to the UK. So 24 days in total. The management needs to review its procedures. There are plenty of model suppliers out there.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/08/2020
First time using 1001, but really pleased with the ease of ordering and speed of delivery post despatch. Whilst the are not the cheapest the kits arrived well packed to avoid damage. Will definitely use again.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/08/2020
Very fast shipping, even during pandemic.very communicative.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/08/2020
Fast efficient service and quality products.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/08/2020
all good does what it says on the tin.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/08/2020
Excellent service .... delivered within the stated timescales ... would use again. Not sure about all the negative reviews, my experience was good ...
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