Customer reviews of 1001hobbies

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4,2 /5
Overall rating: 4,2 out of 5
Based on 40 316 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2020
Package arrived in a timely manner Package arrived in a timely manner. The only issue was a couple of bayonets and one sword end was broken. Nothing much. I appreciate your wide inventory.
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Response from 1001hobbies
Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2020
Excellent Item and Fast Shipping Excellent Item and Fast Shipping! AAA+++... Service!
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Response from 1001hobbies
Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/07/2020
I still haven't received the order I still haven't received the order. Here's what's on the post office website: No.LD081194255EN Wednesday, July 22 The Post Office is ready to take care of your mail. As soon as it is entrusted to us, you will be able to follow his path. Wednesday, July 8 Your mail was delivered to the Post Office by the sender. Tuesday, July 7 Your mail was delivered to the Post Office by the sender.
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Response from 1001hobbies
Sir, We thank you for your email and your comments. We would like to inform you that we are opening an inquiry with the carrier today. Do not hesitate to contact us for any information you may need. We will come back to you very soon. 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/07/2020
1001 is ridiculous 6 days ago l wrote a review under the title of ""1001 sucks."" On 7/23, l received an email advising me that my items had shipped and l would receive them in a few days. Well its now 7/27, and I have received nothing. I checked their sometimes working tracking site and it's difficult to understand because its all in French. I guess they don't understand that not everybody speaks French. As of today the tracking icon that shows you where the item is indicates that it is nowhere near being delivered. I don't even think it's reached the U.S. It seems they sent it via a raft. I don't expect it for at least another week. I noticed that while looking at other reviews the company only responds to positive reviews and publicly thanks those reviewers. However, they don't respond to negative reviews. I guess it's against their policies to publicly acknowledge and apologize for their mistakes. After my experience with this company I will never order from them again. I recommend you don't either. If you do it's at your own risk. You've been warned.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2020
Fast delivery and compliant product. Shipping costs a little high.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2020
Fast shipping, several choices with fair prices. Overall good site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2020
It's easy to give 5 stars when everything's going well, but it's a different story when things start going badly, and indeed at the beginning it wasn't easy - I'll skip all the details - but right from the start I had a problem with a customer support person, and if today I'm still giving 5 stars it's precisely because it's when things go badly that you can see how a company treats its customers, and at 1001hobbies (1001maquettes) they know how to handle disputes. Many thanks again to Laure in
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2020
Very good site for models and very fast delivery
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Verified Buyer
Rating: 1 out of 5
following a purchase from 27/07/2020
Order No,SRAXM1Q2l. Item not delivered.Ordered 08.07.20
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
Got what I ordered in a timely matter... Got what I ordered in a timely matter even with the covid going on took only a week from France to the states what more do you need
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Response from 1001hobbies
delkits Dear customers Thank you for your feedback! . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! Best regards The customer Care 1001 Hobbies
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Verified Buyer
Rating: 5 out of 5
following a purchase from 27/07/2020
Got what I ordered in a timely matter… Got what I ordered in a timely matter even with the covid going on took only a week from France to the states what more do you need
Response from 1001hobbies
delkits Dear customers Thank you for your feedback! . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! Best regards The customer Care 1001 Hobbies
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Verified Buyer
Rating: 1 out of 5
following a purchase from 27/07/2020
DO NOT USE THIS COMANY ! Still no refund after 27 days of being told l would get one, this company is a joke, telling me they had my product for 2 weeks then they didnt even send it and then making me wait 27 days for a refund what a pissing joke
Response from 1001hobbies
Dear customer, Can you please give us your order reference ? thank you for your response, 1001Hobbies'customer care
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/07/2020
DO NOT USE THIS COMANY! Still no refund after 27 days of being told l would get one, this company is a joke, telling me they had my product for 2 weeks then they didnt even send it and then making me wait 27 days for a refund what a pissing joke
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Response from 1001hobbies
Dear customer, Can you please give us your order reference ? thank you for your response, 1001Hobbies' customer care
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 27/07/2020
The package arrived on schedule and was exactly what I ordered.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 27/07/2020
Everything I ordered came and above all very fast. Great service
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 27/07/2020
Excellent online store of various models and accessories. You can also find models that are hard to find on the market. The only problem is the cost, which I find excessive in some cases.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 27/07/2020
Still no refund after 27 days of being told l would get one this company is a joke telling me they had my product for 2 weeks then they didnt even send it and then making me wait 27 days for a refund what a pissing joke
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Verified Buyer
Rating: 4 out of 5
following a purchase from 27/07/2020
Got what I ordered in a timely matter even with the covid going on took only a week from France to the states what more do you need
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
your services are almost perfectsbravo!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
Very nice model for minimu teens
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2020
Very good! for it to be perfect it would be necessary to reinforce a little the packing of the parcels which are sometimes badly handled during their delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
Correct nothing to complain about fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
Excellent site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
very good site model and model making serious staff who will do everything possible to send you your order quickly I recommend their site warmemen
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2020
Very nice model and good transaction. I recommend the site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2020
Very good very good served
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2020
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2020
I am satisfied with the responsiveness of the after-sales service and the products received. Small downside: you have to be patient
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Verified Buyer
Rating: 4 out of 5
following a purchase from 26/07/2020
Arrived on time packed well very pleased with outcome will use again
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Verified Buyer
Rating: 5 out of 5
following a purchase from 26/07/2020
Prompt delivery, real value for money as the model I received was better than expected.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 26/07/2020
I never received my order I never received my order. Please refund my money. Mike Blough 616.238.2634
Response from 1001hobbies
Sir, According to the tracking carrier, your package was opened on 27/07/20 at 12:03. thank you to modify your comment. Sincerely,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/07/2020
I never received my order I never received my order. Please refund my money. Mike Blough 616.238.2634
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Response from 1001hobbies
Sir, According to the tracking carrier, your package was opened on 27/07/20 at 12:03. thank you to modify your comment. Sincerely,
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Verified Buyer
Rating: 1 out of 5
following a purchase from 26/07/2020
I never received my order. Please refund my money. Mike Blough 616.238.2634
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2020
Hello second purchase and still satisfied the package was delivered on time Despite that the package was mishandled I am very happy. Thank you very much.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/07/2020
The parts are incomplete, the fireplaces are missing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2020
Nothing is perfect in this world...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2020
Perfect. Great value for money and very fast delivery
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Verified Buyer
Rating: 5 out of 5
following a purchase from 25/07/2020
Item arrived quickly
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 25/07/2020
Coincidentally this model is reasonably normally priced but I regularly come across aircraft kits that are 2x as expensive elsewhere good example is the Tamiya P28 Lightning1:48 scale costs at you €110- while everywhere else €65- To €69- as well as the AirfixMosquito scale 1:24 at julle far over the €200- while you m elsewhere can buy for half this strikes me with many of your packages why is this so? But ordered items from me are always very good and fast delivery so that is top With kind regards
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Verified Buyer
Rating: 5 out of 5
following a purchase from 25/07/2020
I was planning on buying various things from there site but after seeing these reviews I tested it with one item first. I payed for the fastest shipping option and they still took over 2 months. After I finally recieved the package I figured I could order the other things I wanted since the first one checked out (even with ridiculous time). But than a month after my second order I receive an email stating the items were listed at the wrong price and they removed every single item I purchased from their website. Took them a month to let me know they messed up AND THE REFUND STILL HASNT GONE THROUGH!!! Forgot to add this part too at first... but also when I asked them a question via email it took 4 days for a response and the answer was just PART OF MY OWN QUESTION COPY PASTED AND SENT BACK TO ME. I HIGHLY DONT RECOMMEND THIS SITE!!!!!