1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reference site, although some brands are missing. Good telephone contacts, very didactic and efficient. Advisors give important information on how accounts and telesales work. Thanks for keeping all payment methods. Very complete site, easy to explore. Very good supplier in the field of model making. See you soon!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/12/2019
items not deliveredcould not be contacted by phone
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/12/2019
Fifteen days to have two models in stock plus 4 to 6 days for delivery. As a result, my son may not get a Christmas present. I should have gone to a real retailer.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2019
very fast order and delivery. great!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2019
I was very well advised when I was looking for a product for wooden model boats. Kind regards
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 16/12/2019
Even during all the strikes just deliver!
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 16/12/2019
Perfect transaction. Fast shipping good packing and item as discribed.Good quality. Thank you :-)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2019
very fast and well packaged and above all satisfied with the composition of the inside of the box and figu
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2019
Very complete site and friendly guarantor
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2019
Impeccable as the previous times !
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 15/12/2019
Great service and on time product as expected
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 15/12/2019
Delivery excellent but then very many emails!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
No problem at all
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
serious about listening to customers
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
Everything is perfect and arrived on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
1st order on this site total satisfaction
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
Very serious
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 14/12/2019
The shipping sometimes gets lost and it takes a while before you get in touch with customer service it will be fine but there is a considerable time in between otherwise very satisfied Settlement was also good afterwards Greetings jBijloo
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2019
Disappointed with customer service I placed an order on 22 November (for an item that ""usually ships 3-5 days""). Order did not ship until 9 December. Next, I specifically requested and paid for expedited shipping, but item was shipped economy (2 weeks delivery time and no tracking). As a result, it is unlikely my item will not arrive in time to be a Christmas gift as intended (more than a month after ordering). Customer service offered to refund the difference between economy and expedited shipping, but this won't help the package get here in time. BEWARE of poor quality and slow customer service.
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Response from 1001hobbies
Hello, We are sincerely sorry that our logistic team made a mistake when shipping the order. If it is not received by the 23rd, please reach us back to find a solution. Sincerely,
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 14/12/2019
Good service
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 14/12/2019
Thank you for the prompt processing! :-)
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Verified Buyer
Rating: 1 out of 5
following a purchase from 14/12/2019
Disappointed with customer service I placed an order on 22 November (for an item that ""usually ships 3-5 days""). Order did not ship until 9 December. Next, I specifically requested and paid for expedited shipping, but item was shipped economy (2 weeks delivery time and no tracking). As a result, it is unlikely my item will not arrive in time for to be a Christmas gift as intended (more than a month after ordering). Customer service offered to refund the difference between economy and expedited shipping, but this won't help the package get here in time. BEWARE of poor quality and slow customer service.
Response from 1001hobbies
Hello, We are sincerely sorry that our logistic team made a mistake when shipping the order. If it is not received by the 23rd, please reach us back to find a solution. Sincerely,
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/12/2019
I placed an order on 22 November (for an item that ""usually ships 3-5 days""). Order did not ship until 9 December. Next I specifically requested and paid for expedited shipping but item was shipped economy (2 weeks delivery time and no tracking). As a result it is unlikely my item will not arrive in time for to be a Christmas gift as intended (more than a month after ordering). Customer service offered to refund the difference between economy and expedited shipping but this won't help the package get here in time. BEWARE of poor quality and slow customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
excellent on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2019
VERY GOOD SITE! BUT I STILL HAVEN'T RECEIVED MY GREEK ARMY! I ORDERED A WHILE AGO! FRED
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Very serious site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Delivery time respected and parcel arrived in very good condition with nothing missing.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Excellent and very series
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
After a few problems several years ago, I have to admit that deliveries have improved considerably.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2019
I buy soldiers to the 172 napoleonic era and the choice is very good delivery times are reasonable see good if I did not put the 5 stars is rather on our possible participation on the deposit of photos I think the system is not trè
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
well packaged received on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Good product but it's still expensive, but they're quick to ship.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Easy to place my order. Received quickly. Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2019
Wat trage communicatie maar toch opgelost uiteindelijk Ik plaats een bestelling waarbij alle items in stock zijn en klaar om direct te leveren volgens de informatie op hun site. Ik betaal 8 euro voor verzending en mijn bestelling is na een week zelfs nog niet verzonden. Live chat voor hulp is niet beschikbaar zelfs wanneer ze zogezegd wel bereikbaar zijn (ma-za, 10-18u) en ik krijg ook geen antwoord op meerdere mails. Hopelijk doen ze hier snel iets aan. EDIT: Na toch even wachten toch kunnen oplossen met de klantendienst. Nu staat het product inderdaad aangegeven als '4-6 dagen wachttijd'. Op het moment van mijn bestelling was dit echter niet zo en was het in stock.
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Response from 1001hobbies
Hallo, U heeft een product besteld in een lange vertraging zoals aangegeven op de productfiche en op het overzicht van de winkelwagen. Echt waar,
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 13/12/2019
High quality model kits - great service - great prices - for me personally always a pleasure to order. Thumbs to the top!
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Verified Buyer
Rating: 4 out of 5
following a purchase from 13/12/2019
Wat trage communicatie maar toch opgelost uiteindelijk Ik plaats een bestelling waarbij alle items in stock zijn en klaar om direct te leveren volgens de informatie op hun site. Ik betaal 8 euro voor verzending en mijn bestelling is na een week zelfs nog niet verzonden. Live chat voor hulp is niet beschikbaar zelfs wanneer ze zogezegd wel bereikbaar zijn (ma-za, 10-18u) en ik krijg ook geen antwoord op meerdere mails. Hopelijk doen ze hier snel iets aan. EDIT: Na toch even wachten toch kunnen oplossen met de klantendienst. Nu staat het product inderdaad aangegeven als '4-6 dagen wachttijd'. Op het moment van mijn bestelling was dit echter niet zo en was het in stock.
Response from 1001hobbies
Hallo, U heeft een product besteld in een lange vertraging zoals aangegeven op de productfiche en op het overzicht van de winkelwagen. Echt waar,
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Verified Buyer
Rating: 5 out of 5
following a purchase from 13/12/2019
Ik plaats een bestelling waarbij alle items in stock zijn en klaar om direct te leveren volgens de informatie op hun site. Ik betaal 8 euro voor verzending en mijn bestelling is na een week zelfs nog niet verzonden. Live chat voor hulp is niet beschikbaar zelfs wanneer ze zogezegd wel bereikbaar zijn (ma-za 10-18u) en ik krijg ook geen antwoord op meerdere mails. Hopelijk doen ze hier snel iets aan. EDIT: Na toch even wachten toch kunnen oplossen met de klantendienst. Nu staat het product inderdaad aangegeven als '4-6 dagen wachttijd'. Op het moment van mijn bestelling was dit echter niet zo en was het in stock.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 12/12/2019
All excellent. A 10.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 12/12/2019
I've used this site for the first time but I'm very happy. After a long wait and problems my order is finally with me. Customer service is great the person who dealt with my order is professional and went above and beyond to solve the problem. Very happy very recommended. Thank you
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