Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Delivery times are extremely long and the availability of items according to the site is false. Moreover, the delivery of the ordered products is incomplete contrary to what is indicated on the tracking and no information regarding the completion of the delivery.
Translated reviews
Response from 1001hobbies
Sir,
I am following up on your email regarding the receipt of your order no. UQDMLSUAH from May 13, 2025. We are sincerely sorry for the inconvenience caused by this incomplete delivery and we thank you for bringing this issue to our attention.
We have noted that the Pale Gray product No. 40, reference HumbDB0040, was missing from your package. We understand your disappointment and we apologize for the inconveniences caused.
Due to this error, we will proceed with an immediate refund of the missing product. The amount will be credited to you as soon as possible on the payment method used for your order.
We take your complaint very seriously and we will conduct an internal investigation to understand the reasons for this error and implement measures to prevent it from happening again.
We want to assure you that your satisfaction is our priority and we hope to have the opportunity to regain your trust in future orders. We remain at your disposal for any further information.
Please accept, Sir, the expression of our distinguished salutations.
1001hobbies
J
joseph S.
Rating: 4 out of 5
following a purchase from 23/05/2025
Quite a lot of choices but it remains expensive on some items
Translated reviews
Response from 1001hobbies
Sir,
Thank you for your feedback. We are glad that you found a wide selection with us.
We understand your concerns about the prices. We strive to offer quality products, but we take your comments seriously.
Check our website or subscribe to our newsletter to know about our promotions. Our customer service is at your disposal for personalized advice.
We hope to serve you again.
Sincerely,
1001hobbies
J
jean B.
Rating: 5 out of 5
following a purchase from 03/06/2025
nothing to say everything was perfect
Translated reviews
D
david V.
Rating: 5 out of 5
following a purchase from 04/05/2025
ok
Translated reviews
F
Frederick T.
Rating: 5 out of 5
following a purchase from 12/05/2025
Fast and totally compliant, benefited from a promotion, so very good experience!
Translated reviews
G
giuseppe S.
Rating: 5 out of 5
following a purchase from 10/05/2025
Ok good
Translated reviews
S
SERGE V.
Rating: 4 out of 5
following a purchase from 26/04/2025
Order compliant Correct communication Delivery times much too long
Translated reviews
M
Murat Y.
Rating: 1 out of 5
following a purchase from 14/05/2025
Delivery time too long
Translated reviews
Response from 1001hobbies
Hello,
We sincerely regret your experience and apologize for the delay in processing your order.
We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics depot.
Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its receipt at the depot was delayed, which unfortunately impacted the processing of your order.
We sincerely apologize for this inconvenience.
We hope that the product you received fully satisfies you!
Best regards,
1001hobbies
E
EDUARDO P.
Rating: 4 out of 5
following a purchase from 22/05/2025
GOOD SERVICE
Translated reviews
M
MASSIMO M.
Rating: 5 out of 5
following a purchase from 24/05/2025
Professional and kind
Translated reviews
G
Gerard L.
Rating: 5 out of 5
following a purchase from 01/06/2025
Very good performance
Translated reviews
M
Michiel V.
Rating: 1 out of 5
following a purchase from 09/05/2025
The return procedure is terrible. In the email correspondence with customer service, I receive generic replies that do not address the email I sent. My package has been with them for a week now, and I still haven't received my money back, and they do not respond to my emails. Do not buy here!
Translated reviews
Response from 1001hobbies
Hello,
We are sorry to hear this and apologize for it. We have sent you an email asking for the return number of the package.
As soon as we receive this number, we will refund you. Due to a change in our logistics depot, returns are not being processed on time, and we deeply regret this. We are waiting for this number and will refund you as soon as possible.
Best regards,
1001hobbies.
P
Paul P.
Rating: 4 out of 5
following a purchase from 27/05/2025
Delivery is taking a long time and the tracking code hasn't worked for a long time. The package is coming from France.
Translated reviews
P
Pablo A.
Rating: 1 out of 5
following a purchase from 08/05/2025
HORRIBLE DELIVERY HORRIBLE CUSTOMER SERVICE FRAUD TO CLIENT RETAINING MONEY FROM CLIENT
Translated reviews
Response from 1001hobbies
Good morning,
We have received your message and would like to sincerely apologize for the inconveniences you have experienced.
We take your comments regarding the delivery, our customer service, and the refund issues you mentioned very seriously. We understand your frustration and regret that your experience with our company did not meet your expectations.
We have immediately opened an internal investigation to understand the reasons for these failures and take the necessary measures to resolve them. Your satisfaction is our top priority, and we are doing everything possible to resolve these issues as soon as possible.
We appreciate you bringing these issues to our attention and hope to have the opportunity to regain your trust.
Sincerely, [Customer's Name], we cordially greet you.
Sincerely,
1001hobbies
J
Jeffrey S.
Rating: 5 out of 5
following a purchase from 01/06/2025
Fast delivery.
Translated reviews
C
christian L.
Rating: 5 out of 5
following a purchase from 28/05/2025
Quick order processing, less than 72 hours later I had the product in hand, hats off, great selection and perfect stock visibility.
Translated reviews
C
christian R.
Rating: 5 out of 5
following a purchase from 31/05/2025
nothing to report
Translated reviews
A
ALAIN J.
Rating: 5 out of 5
following a purchase from 21/05/2025
Ok
Translated reviews
J
JAVIER S.
Rating: 5 out of 5
following a purchase from 26/05/2025
The delivery was fast and correct.
Translated reviews
S
Stregia G.
Rating: 1 out of 5
following a purchase from 02/04/2025
Great your team 👌⭐️⭐️⭐️⭐️🍀☀️🌠 thank you for your kindness
Translated reviews
Response from 1001hobbies
Hello Dear Customer,
A huge thank you for your message, which has greatly pleased our entire team!
Knowing that you are fully satisfied with your experience at 1001Hobbies is the greatest reward for us. We strive every day to provide quality service, carefully selected products, and customer support that meets your expectations — so reading that you find us "great" truly touches us!
Please do not hesitate to reach out to us if you have any questions or need advice for your next desires. And of course, we will be delighted to see you again soon on our site.
Thank you again for your trust,
Best regards,
The 1001Hobbies Team
J
Juan Manuel F.
Rating: 5 out of 5
following a purchase from 05/02/2025
Good treatment and communication all the time, I received the product a few days after they had it in Repeat without hesitation.
Translated reviews
P
Pierre G.
Rating: 1 out of 5
following a purchase from 15/04/2025
Failure to meet the announced deadlines by a large margin: order placed on April 15, delivery scheduled for April 25 according to the announced deadline on the site, actual receipt on June 2 after phone calls and emails to get precise information. This spoils everything. The order arrived in good condition and complete.
Translated reviews
Response from 1001hobbies
Hello Dear Customer,
Thank you for taking the time to share your experience, and we are sincerely sorry for the unusual delays you encountered.
Your order, placed on April 15, should indeed have reached you much sooner. The delay you experienced is related to a significant transition period within our company, including a logistical move and an internal reorganization of our teams. This phase of change temporarily impacted our processing and delivery times, and we are truly sorry for that.
We are nevertheless pleased to learn that your order has arrived in good condition and complete. Please be assured that we are doing everything possible to ensure that this type of inconvenience does not happen again and to restore a level of service that meets your expectations.
We hope to have the opportunity to provide you with a better experience on your next order.
Best regards,
The 1001Hobbies Team
H
Helmut H.
Rating: 5 out of 5
following a purchase from 06/05/2025
The procurement of the item took a bit long, but otherwise a very good item. The shipping was super fast, would gladly do it again.
Translated reviews
A
Andre C.
Rating: 5 out of 5
following a purchase from 21/05/2025
BUT it's a shame that it doesn't be NICE EVERY DAY!
Translated reviews
G
GISELE B.
Rating: 5 out of 5
following a purchase from 16/04/2025
The delivery time was long but the collector's car I bought is really of very good quality, really very beautiful, it was worth the wait...
Translated reviews
P
patrice V.
Rating: 4 out of 5
following a purchase from 20/05/2025
very well
Translated reviews
J
jean-paul R.
Rating: 5 out of 5
following a purchase from 13/05/2025
Reception a bit long, but correct and in good condition
Translated reviews
P
Philippe R.
Rating: 1 out of 5
following a purchase from 26/01/2025
I ordered four Heavy Lokhust Destroyers at the end of January on this site, after four months without receiving my order I ask for a solution, I am told that there are only two in stock and I am offered to send me those and refund the other two. I quickly receive my order, no problem, surprise, there is only one inside. No response to my email requesting explanations. I paid for 4 figurines, I received one. I am sorry but I am more than disappointed.
Translated reviews
Response from 1001hobbies
Hello Dear Customer,
Thank you for your message and we completely understand your disappointment.
Indeed, following your initial order of four Heavy Lokhust Destroyer figurines, we unfortunately encountered a prolonged stock shortage with our supplier. When preparing your package, only one item was still available in physical stock, which explains the partial receipt you experienced.
In accordance with our commitment, we have processed a refund for the three missing figurines. An amount of €79.02 has been credited to your PayPal account linked to this order.
We sincerely regret the lack of responsiveness in handling your previous message, as well as the overall experience you encountered. We are currently working to improve our logistics processes and customer service to prevent this type of situation from happening again.
Please do not hesitate to reach out to us if you have any further questions. We hope to have the opportunity to fully satisfy you on your next order.
Best regards,
The 1001Hobbies Team
J
Jean-Claude L.
Rating: 5 out of 5
following a purchase from 29/05/2025
Perfect
Translated reviews
B
Birgitta V.
Rating: 5 out of 5
following a purchase from 25/05/2025
Extremely satisfied! Order arrived faster than expected, and top quality!
Translated reviews
K
Kerwin H.
Rating: 5 out of 5
following a purchase from 22/05/2025
Good
Translated reviews
M
Michel B.
Rating: 4 out of 5
following a purchase from 22/04/2025
Some delay issues but very satisfied overall
Translated reviews
A
ANTONIN O.
Rating: 5 out of 5
following a purchase from 25/04/2025
Long but good but very long a month of waiting
Translated reviews
G
Guillaume D.
Rating: 1 out of 5
following a purchase from 27/04/2025
4 weeks to have products that are supposed to be in stock. Another dropshipping company?
Translated reviews
Response from 1001hobbies
Hello,
We completely understand your frustration, and we would like to apologize for this unusual processing delay.
Our company does not operate under a dropshipping model: all the products offered are indeed ordered directly from our partner suppliers.
However, we are currently going through a significant transition phase related to logistics integration and an internal reorganization of our teams. This exceptional situation has unfortunately led to a temporary extension of our processing and delivery times.
We are doing everything we can to regularize the situation as quickly as possible and restore the quality of service that you are entitled to expect.
Thank you for your patience and understanding. We hope to fully regain your trust very soon.
Best regards,
1001hobbies
D
Dieter P.
Rating: 5 out of 5
following a purchase from 24/05/2025
Everything is fine.
Translated reviews
P
Pascal L.
Rating: 4 out of 5
following a purchase from 07/05/2025
Order respected, lacks a bit of communication when there are supply delays
Translated reviews
P
Pierre H.
Rating: 5 out of 5
following a purchase from 25/05/2025
Product as described, carefully packaged!
Translated reviews
P
Philippe O.
Rating: 5 out of 5
following a purchase from 04/05/2025
Very good site, I sometimes order from them, very serious. A delay in the order recently due to a warehouse change but everything is back to normal. I recommend.
Translated reviews
Response from 1001hobbies
Hello Dear Customer,
Thank you very much for your positive feedback!
We are delighted to know that you are satisfied with our services, despite the recent delay related to our warehouse change. Your understanding and loyalty are greatly appreciated.
We are doing everything we can to continuously improve our logistics and provide you with the best possible experience.
Thank you again for your trust and see you very soon on 1001HOBBIES!
Best regards,
The 1001HOBBIES team
X
Xavier R.
Rating: 5 out of 5
following a purchase from 10/11/2024
Very happy knowing that I called to find out where my order was and immediately someone answered me on the phone. During the day my figurines were shipped and I received them the very next day. Really efficient, thank you to those who contributed to this. I am even more satisfied because I also know that you have moved, I believe, and that it is difficult for you to meet all your customers' expectations. Nice of you and see you next time.
Translated reviews
Response from 1001hobbies
Hello,
Thank you very much for your message!
We are delighted to hear that your experience has been positive and that our team was able to respond to you quickly and effectively.
Your understanding regarding our recent move particularly touches us. This type of feedback encourages us to continue doing everything we can to satisfy our customers, even during transition periods.
We sincerely thank you for your trust and kindness. We look forward to seeing you again soon on our site!
Best regards,
The 1001HOBBIES team
J
Jerome G.
Rating: 1 out of 5
following a purchase from 10/04/2025
Delivery takes a month and a half, with no summary upon receipt and incomplete. Only after complaint do they admit the unavailability of a product and promise a refund that I am still waiting for. Intolerable business practice. I am waiting for my refund.
Translated reviews
Response from 1001hobbies
Hello,
We are sincerely sorry for this bad experience and apologize for the inconveniences encountered.
Indeed, your order was impacted by exceptional delays related to a logistical change of our warehouse, which disrupted both shipments and supplier receptions. Regarding the unavailable product, we should have informed you sooner, and we regret this lack of responsiveness.
We confirm that the refund for the missing item is indeed being processed. If it has not yet been received in the coming days, please do not hesitate to contact our customer service, which remains at your disposal for any verification.
We thank you for your patience and understanding, and we hope to have the opportunity to provide you with complete satisfaction in the future.
Best regards,
The 1001HOBBIES team
We use cookies for audience measurement and improving user experience.
English 