English 
L
Rating: 4 out of 5
WAITING FOR DELIVERY A LITTLE LONG
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 4 and 5 stars
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Rating: 1 out of 5
I bought 5 boxes from the Darkalliance brand, which was indeed "IN STOCK" on the site. I had to call after a week because I had no information or status on my order. A very kind and professional lady informed me of the situation, (your items are on ORDER with the supplier...) I received my package 25 days after my online purchase. I am very disappointed with the service.
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Response from 1001hobbies
Hello Dear Customer,
Thank you for your message and for taking the time to share your experience with us.
We are sincerely sorry for the inconveniences encountered and fully understand your dissatisfaction.
Your comments regarding the mentions "Available" and "Available, shipped today" are entirely justified. These formulations can indeed be misleading, especially in the current context of logistical reorganization related to the relocation of our warehouse. This may have led to unusual delays and a discrepancy between the information displayed online and the reality of stock or processing times.
We are currently reviewing these labels so that they more clearly reflect the real situation, similar to what other sites offer ("usually shipped within X days"), as you rightly suggest.
Regarding your order placed on 04/29, we will immediately check the status of the remaining delivery, as it is possible that it has been split into several packages. We will get back to you with precise information as soon as possible.
Once again, we apologize for this disappointing experience. Your feedback is valuable and helps us improve the quality of our service.
Best regards,
The 1001HOBBIES team
Thank you for your message and for taking the time to share your experience with us.
We are sincerely sorry for the inconveniences encountered and fully understand your dissatisfaction.
Your comments regarding the mentions "Available" and "Available, shipped today" are entirely justified. These formulations can indeed be misleading, especially in the current context of logistical reorganization related to the relocation of our warehouse. This may have led to unusual delays and a discrepancy between the information displayed online and the reality of stock or processing times.
We are currently reviewing these labels so that they more clearly reflect the real situation, similar to what other sites offer ("usually shipped within X days"), as you rightly suggest.
Regarding your order placed on 04/29, we will immediately check the status of the remaining delivery, as it is possible that it has been split into several packages. We will get back to you with precise information as soon as possible.
Once again, we apologize for this disappointing experience. Your feedback is valuable and helps us improve the quality of our service.
Best regards,
The 1001HOBBIES team
Y
Rating: 1 out of 5
This was my first and will surely be my last purchase on the site. The mentions "available" and "available, shipped today" are misleading, as evidenced by the number of negative reviews mentioning the issue. I placed my order on 04/29 and to this day I have only received half. Email follow-ups result in responses that seem appropriate, but generic. They say they will call you back, but that is not the case. Today my order is marked as delivered while I am still waiting for a package; let's just say I am crossing my fingers that this is just a display option because the delivery has been split in two, but we are so much in waiting and in the blur that we come to doubt. Honestly, there are efforts to be made, starting with a clearer presentation of the availability of items, specifying, as all other sites do, "usually shipped within X days."
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Response from 1001hobbies
Hello Sir,
Thank you for your message and for taking the time to share your experience, even though we are sincerely sorry that it has been disappointing.
We fully understand your frustration regarding the delays encountered, the unclear availability information, and the lack of visibility on the tracking of your order. This is not the experience we wish to offer our customers.
We are currently going through a period of logistical transition related to the relocation of our warehouse, which has unfortunately led to delays in processing certain orders, as well as display errors on delivery statuses. This does not justify your dissatisfaction, but it may partly explain the difficulties encountered.
We take your comments regarding the clarity of availability information on our site and the quality of our responses very seriously. Your feedback will help us improve these essential points.
Once again, we apologize for this experience. We hope to regain your trust in the future.
Best regards,
The 1001HOBBIES team
Thank you for your message and for taking the time to share your experience, even though we are sincerely sorry that it has been disappointing.
We fully understand your frustration regarding the delays encountered, the unclear availability information, and the lack of visibility on the tracking of your order. This is not the experience we wish to offer our customers.
We are currently going through a period of logistical transition related to the relocation of our warehouse, which has unfortunately led to delays in processing certain orders, as well as display errors on delivery statuses. This does not justify your dissatisfaction, but it may partly explain the difficulties encountered.
We take your comments regarding the clarity of availability information on our site and the quality of our responses very seriously. Your feedback will help us improve these essential points.
Once again, we apologize for this experience. We hope to regain your trust in the future.
Best regards,
The 1001HOBBIES team
N
Rating: 1 out of 5
More than a month to receive my order!
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Response from 1001hobbies
Hello,
We are sincerely sorry to hear that you have waited more than a month to receive your order.
This situation does not meet our quality standards. We are currently undergoing a phase of logistical reorganization due to the relocation of our warehouse, which has unfortunately led to delays in some shipments.
We fully understand your dissatisfaction and sincerely apologize for this inconvenience.
Thank you for your patience and understanding.
Best regards,
The 1001HOBBIES team
We are sincerely sorry to hear that you have waited more than a month to receive your order.
This situation does not meet our quality standards. We are currently undergoing a phase of logistical reorganization due to the relocation of our warehouse, which has unfortunately led to delays in some shipments.
We fully understand your dissatisfaction and sincerely apologize for this inconvenience.
Thank you for your patience and understanding.
Best regards,
The 1001HOBBIES team
J
Rating: 5 out of 5
by post it's a disaster, suggest Mondial Relay, better operation and cheaper. Regards
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P
Rating: 1 out of 5
An order was placed on April 12 with 3 different shipments. The order was completed on May 22. So many problems with shipping!!! I placed an order for this model on Thursday, May 15. I just received the order. I specify that it is an order paid by check.
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Response from 1001hobbies
Hello,
Thank you for your message.
We are sincerely sorry to hear that you have encountered several difficulties regarding the shipment of your order placed on April 12, even though it was completed on May 22. We fully understand your frustration and would like to apologize for the inconveniences experienced.
We are currently going through a phase of logistical reorganization related to the relocation of our warehouse, which has unfortunately caused delays in shipping for certain orders. We fully understand the inconvenience caused and are doing our best to restore a normal situation as soon as possible.
Thank you for your patience and understanding.
Best regards,
The 1001HOBBIES team
Thank you for your message.
We are sincerely sorry to hear that you have encountered several difficulties regarding the shipment of your order placed on April 12, even though it was completed on May 22. We fully understand your frustration and would like to apologize for the inconveniences experienced.
We are currently going through a phase of logistical reorganization related to the relocation of our warehouse, which has unfortunately caused delays in shipping for certain orders. We fully understand the inconvenience caused and are doing our best to restore a normal situation as soon as possible.
Thank you for your patience and understanding.
Best regards,
The 1001HOBBIES team
P
Rating: 5 out of 5
Good original product at a fair price. Fast shipping.
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R
Rating: 5 out of 5
Excellent+++++++++++++++++++
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J
Rating: 1 out of 5
Very negative
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Response from 1001hobbies
Good morning,
We apologize for this error and offer our sincerest apologies for this incident.
Indeed, it seems that this is an error that occurred during the preparation of your order in our logistics warehouse.
Our customer service team will contact you as soon as possible to find an appropriate solution.
Sincerely,
The 1001HOBBIES team
We apologize for this error and offer our sincerest apologies for this incident.
Indeed, it seems that this is an error that occurred during the preparation of your order in our logistics warehouse.
Our customer service team will contact you as soon as possible to find an appropriate solution.
Sincerely,
The 1001HOBBIES team
A
Rating: 4 out of 5
Delivery times are too long
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C
Rating: 1 out of 5
Order received 40 days after the order, for products available on the site, 3 calls to customer service to find out where the order is, incorrect dates are provided, on the last call, I am told that no delivery date has been communicated, I am offered a refund, the refund request is displayed on the site for 12 days, then the package is sent, result 40 days. Terrible site that takes customers for fools.
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Response from 1001hobbies
Hello,
We are sincerely sorry for the experience you have had. Receiving an order with such a delay, despite products advertised as available, is unacceptable and does not reflect the level of service we wish to offer our customers.
We fully understand your frustration with the contradictory information and the lack of clarity regarding delivery times. Your various calls and the handling of your refund request should never have led to so much confusion.
We sincerely apologize for this situation. Your feedback is valuable and has been forwarded to our logistics and customer service teams to improve our procedures and prevent this from happening again.
If you haven't done so already, please feel free to contact us via private message or through our customer service with your order number, so that we can make a commercial gesture commensurate with the inconvenience suffered.
Best regards,
1001hobbies
We are sincerely sorry for the experience you have had. Receiving an order with such a delay, despite products advertised as available, is unacceptable and does not reflect the level of service we wish to offer our customers.
We fully understand your frustration with the contradictory information and the lack of clarity regarding delivery times. Your various calls and the handling of your refund request should never have led to so much confusion.
We sincerely apologize for this situation. Your feedback is valuable and has been forwarded to our logistics and customer service teams to improve our procedures and prevent this from happening again.
If you haven't done so already, please feel free to contact us via private message or through our customer service with your order number, so that we can make a commercial gesture commensurate with the inconvenience suffered.
Best regards,
1001hobbies
F
Rating: 1 out of 5
Item damaged although the packaging was fine. Requesting replacement of the wooden support if possible, thank you.
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Response from 1001hobbies
Good day,
thank you for your message.
We regret that the item arrived damaged despite the undamaged packaging. We understand your disappointment and apologize for this inconvenience.
Your replacement request has been registered, and we have contacted the supplier to find a quick solution. We will get back to you as soon as we receive a response.
Thank you for your patience and understanding.
Best regards,
1001hobbies
thank you for your message.
We regret that the item arrived damaged despite the undamaged packaging. We understand your disappointment and apologize for this inconvenience.
Your replacement request has been registered, and we have contacted the supplier to find a quick solution. We will get back to you as soon as we receive a response.
Thank you for your patience and understanding.
Best regards,
1001hobbies
M
Rating: 5 out of 5
good products delivery a bit long (I take into account the public holidays in May)
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A
Rating: 5 out of 5
Shipping speed
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U
Rating: 5 out of 5
Great selection for hobbyists and well-executed delivery, thank you
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J
Rating: 5 out of 5
very satisfied overall
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B
Rating: 5 out of 5
Superb Yamato Why aren't there more beautiful miniatures in 1/700... They only have the Tirpitz, Yamato, Bismarck, Missouri, and Ark Royal... If you can contact Force of Valors for me, tell them to make the Scharnhorst and the Graf Spee...
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A
Rating: 4 out of 5
Good product.
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Y
Rating: 5 out of 5
Impeccable, thank you!
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R
Rating: 5 out of 5
Order arrived well
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R
Rating: 5 out of 5
The delivery information provided by the site is regular and relevant. Package received on the announced day.
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J
Rating: 5 out of 5
Quality price question, 1001 hobbies remains at the top and I have never been disappointed with my orders.
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Response from 1001hobbies
Hello,
Thank you very much for your feedback! 🌟
We are delighted to know that you are satisfied with our products and our quality/price ratio. It is always a real pleasure to know that our customers order with complete confidence and without disappointment.
See you very soon for your next order at 1001 Hobbies!
Best regards,
The 1001 Hobbies team
Thank you very much for your feedback! 🌟
We are delighted to know that you are satisfied with our products and our quality/price ratio. It is always a real pleasure to know that our customers order with complete confidence and without disappointment.
See you very soon for your next order at 1001 Hobbies!
Best regards,
The 1001 Hobbies team
M
Rating: 5 out of 5
Great services, thank you!!
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J
Rating: 5 out of 5
Perfect nothing to report.
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D
Rating: 4 out of 5
10/10
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L
Rating: 5 out of 5
nickel thanks a lot
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J
Rating: 4 out of 5
Everything went well, thank you
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S
Rating: 5 out of 5
despite the absence of parts indicated to the seller, and still without a response to this day, the overall is correct, the explanations are very clear. The only downside is the absence of certain parts.
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T
Rating: 5 out of 5
Order as expected. Deadline respected. Well packaged.
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A
Rating: 5 out of 5
A little patience was necessary, but in the end everything went smoothly as usual. Impeccable packaging, flawless tracking of the package, etc. :=)
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E
Rating: 1 out of 5
Order delay too long, almost a month, while the stock was available on the site. And no other information from the site to explain this delay, nor to avoid shipping costs... Next time I will go directly through the supplier.
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Response from 1001hobbies
Hello,
Thank you for your feedback.
We are sincerely sorry for the significant delay you experienced, despite the stock being displayed as available. This delay is related to an ongoing logistical relocation, which has temporarily impacted our ability to process certain orders within the usual timeframes.
We completely understand your frustration, especially since you were not proactively informed, and no compensation for shipping costs was offered to you. This does not reflect the level of service we wish to provide.
Please be assured that this transition is exceptional and aims to improve our efficiency in the long term. Your comment has been forwarded to our teams to ensure that this type of situation does not happen again.
If you wish, our customer service remains at your disposal to discuss a goodwill gesture.
Best regards,
The 1001 Hobbies team
Thank you for your feedback.
We are sincerely sorry for the significant delay you experienced, despite the stock being displayed as available. This delay is related to an ongoing logistical relocation, which has temporarily impacted our ability to process certain orders within the usual timeframes.
We completely understand your frustration, especially since you were not proactively informed, and no compensation for shipping costs was offered to you. This does not reflect the level of service we wish to provide.
Please be assured that this transition is exceptional and aims to improve our efficiency in the long term. Your comment has been forwarded to our teams to ensure that this type of situation does not happen again.
If you wish, our customer service remains at your disposal to discuss a goodwill gesture.
Best regards,
The 1001 Hobbies team
R
Rating: 4 out of 5
I am satisfied with my order, despite the waiting time for an item; because it comes from Ukraine. However, I took away one star because I do not understand why some items are indicated with a delivery time of 2 to 4 weeks; while they are also indicated as having a certain quantity available.
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A
Rating: 5 out of 5
Product conforms to my order. Delivery without problems. Perfect.
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D
Rating: 1 out of 5
The products marked as available on the site are not actually available. After 2 weeks of waiting, I had to remove products from my order for it to finally be shipped. And I have not been refunded for the products that were removed from my initial order.
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Response from 1001hobbies
Hello Madam,
We regret your feedback and apologize for this delay.
However, we would like to draw your attention to the fact that your order contained the product RAFALE M (exterior and interior) (designed to be used with Revell kits), whose product sheet mentions a shipping delay of 2 to 4 weeks.
In accordance with our policy, we only ship orders when they are complete, which has resulted in an extended delay.
You placed your order on April 17 and received your order on May 9, 2025.
We remain at your disposal for any further questions.
Best regards,
The 1001Hobbies team
We regret your feedback and apologize for this delay.
However, we would like to draw your attention to the fact that your order contained the product RAFALE M (exterior and interior) (designed to be used with Revell kits), whose product sheet mentions a shipping delay of 2 to 4 weeks.
In accordance with our policy, we only ship orders when they are complete, which has resulted in an extended delay.
You placed your order on April 17 and received your order on May 9, 2025.
We remain at your disposal for any further questions.
Best regards,
The 1001Hobbies team
K
Rating: 5 out of 5
efficient & fast
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C
Rating: 5 out of 5
First order at 1001 hobbies and successful experience: product received very quickly and perfectly protected
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J
Rating: 4 out of 5
Good offer, a bit slow in shipping.
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J
Rating: 5 out of 5
Compliance, security, and transparency.
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S
Rating: 5 out of 5
super
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J
Rating: 5 out of 5
perfect
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