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Rating: 5 out of 5
no problem for ordering and delivery
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 278 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 4 and 5 stars
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Rating: 1 out of 5
Non Arrival of Goods Order acknowledged by 1001 kits on 19/08/2015. Chase e-mail to their customer services sent 16/09/2015 Still awaiting goods or a response to my e-mail
Response from 1001hobbies
Dear customer, Unfortunately the item you ordered appears to be out of stock. We will thus refund your order as soon as possible. We apologize for the inconvenience and hope you will reconsider your evaluation once the refund has been issued. Best regards, Customer service
A
Rating: 1 out of 5
Non Arrival of Goods Order acknowledged by 1001 kits on 19/08/2015. Chase e-mail to their customer services sent 16/09/2015 Still awaiting goods or a response to my e-mail
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Response from 1001hobbies
Dear customer, Unfortunately the item you ordered appears to be out of stock. We will thus refund your order as soon as possible. We apologize for the inconvenience and hope you will reconsider your evaluation once the refund has been issued. Best regards, Customer service
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Rating: 1 out of 5
On 2772015 I purchased and regularly paid goods never received.The most shameful thing is their silence limited to two emails ''We will contact our logistics'' INEFFICIENCY OR REAL SCAMMERS? Contacted constantlyileguided constantly
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Rating: 4 out of 5
good delivery service ok but more description of box contents would be welcome...
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Rating: 1 out of 5
delivery much too long
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Rating: 5 out of 5
my order was carried out as quickly as possible, with reliability and a real concern for quality. But what sets 1001 maquettes apart is the step-by-step e-mail communication: order received, package ready, dispatch soon to be dispatched, etc. This is how you reassure and finally satisfy your customer.
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Rating: 5 out of 5
nothing to say!! perfect delivery. bravo to 1001 maquette
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Rating: 5 out of 5
All it took was a few clicks and everything became a dream. Bravo for your thoroughness. Thank you for your professionalism.
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Rating: 5 out of 5
Great products!
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Rating: 1 out of 5
Order placed on 809 Nothing in my mailbox on 1809 So for the rating we'll pass..... not. I'll go to a supply store and save myself the trouble. Sincerely
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Rating: 5 out of 5
The parcel arrived quickly. Brav
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Rating: 1 out of 5
Ordered on 01.09 and paid immediately. But no goods have arrived to date. You can also send the customer shipping number but this is not the case. calls are pushed away and if you write to them no reaction. Not recommendable.
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Rating: 4 out of 5
5 star price, 2 star customer service The price is really good, so I am OK with the LONG waiting period. But customer service is bad, when I told them my items are damaged, they replied my VERY slowly, although they did send me replacement parts. They don't even inform me that they are sending the replacement. Overall I am pretty happy now, because I got my replacement(still pretty slow), and the price is REALLY good!
Response from 1001hobbies
Dear customer, After receiving your pictures we asked our supplier to send you replacement parts and informed you about it. Do not hesitate to contact us again if you need any help. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
A
Rating: 4 out of 5
5 star price, 2 star customer service The price is really good, so I am OK with the LONG waiting period. But customer service is bad, when I told them my items are damaged, they replied my VERY slowly, although they did send me replacement parts. They don't even inform me that they are sending the replacement. Overall I am pretty happy now, because I got my replacement(still pretty slow), and the price is REALLY good!
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Response from 1001hobbies
Dear customer, After receiving your pictures we asked our supplier to send you replacement parts and informed you about it. Do not hesitate to contact us again if you need any help. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
A
Rating: 5 out of 5
I recommend 1001 maquette for those who are like me enthusiasts I find that there is a choice at interesting prices and that deliveries are respectedÃ
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Rating: 5 out of 5
very good i wuz very pleased will deal with them again
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Rating: 5 out of 5
very good i wuz very pleased will deal with them again
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Rating: 4 out of 5
Delivery was good. Assembly is already underway.
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Rating: 5 out of 5
parcel received quickly well protected.nothing to criticize m
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Rating: 5 out of 5
Order received on time I am satisfied with the seriousness of 1001 maquet
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Rating: 5 out of 5
Fast and efficient
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Rating: 5 out of 5
fast, high-quality service
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Rating: 4 out of 5
Very well packed and complete. The delivery time is a little lo
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Rating: 1 out of 5
No customer service, no response by e-mail or telephone, no parcel tracking, not to mention the unacceptably slow delivery times.
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Rating: 5 out of 5
Quick and easy - nothing to report
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Rating: 4 out of 5
I had been offered a €100 gift voucher to use at 1001 Maquettes. I placed an order but couldn't figure out how to use it. Fortunately, there was online chat. That's how I was able to find the solution, thanks to a friendly and efficient contact. Everything else (delivery times and products ordered) was perfect. I'll be back
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Rating: 5 out of 5
Fast order processing. Product conforms.
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Rating: 5 out of 5
As usual, this site is faithful to these commitments.
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Rating: 4 out of 5
my order was what I had asked for and was in agreement with the delivery which was perfect.
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Rating: 1 out of 5
I placed an order on 2082015 we are September 3 and still nothing received. Of course the bank account has been debited !!!! I've left 2 voicemails and 2 emails and no response from them. I'm thinking of sending a letter as I should. Customer service is not reactive at all.
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Rating: 5 out of 5
Very satisfied arrived in good condition very satisfied
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Rating: 5 out of 5
Très content Bien arrivé en bon état parfait très satisfait
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Rating: 4 out of 5
Very good product complete arrive on time small defect lack of paint in the kit too bad especially for a product worth 40
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Rating: 5 out of 5
What more can I say?
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Rating: 5 out of 5
excellent company product shipped quickly and quickly reached me
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Rating: 1 out of 5
INSUFFICIENT !!! I placed my order on August 8 but I still haven't received anything.After 2 emails they replied that they were interested in my package but I still haven't received any reply.
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Rating: 5 out of 5
A wide choice of products, easy site searches, fast delivery and reasonable prices: four reasons to come back to 1001 maquettes.
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Rating: 1 out of 5
Ordered decal and paid by credit card July 23, 2015 August 25 still nothing received. Since August 1 impossible to contact them on the phone and moreover do not respond to emails. Tr
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Rating: 5 out of 5
Serious company and fast delivery ! I recommend to everyone !????
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