1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Hello, two orders placed for available items. Once validated, the items go into restocking. After many attempts to contact (call, email...) no news. A second order for available items to keep my son waiting. Same, once validated, the items go into restocking... I finally manage to contact to get at least part of the first order finally available... The others are expected to arrive on June 10. Once these two items arrive, both orders are considered delivered when they are not. Difficult to contact someone... Still waiting for the remaining items... Bad customer experience...
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Response from 1001hobbies
Hello,
Thank you for taking the time to share your experience with us, even though we are sorry that it did not meet your expectations.
We fully understand your frustration regarding the status change of the items and the difficulties encountered in obtaining information. The transition of products into restocking after order validation is linked to actual availability with our suppliers, and we regret that this may have misled you.
Regarding partial delivery and tracking of the remaining items, we are doing everything possible to expedite their shipment. The two available items should indeed reach you very soon, and we are closely monitoring the arrival of the other products, scheduled for June 10.
If you haven't done so yet, please do not hesitate to contact our customer service at [email protected] so that we can provide you with personalized follow-up and assist you as best as we can.
We hope to regain your trust with your future orders.
Best regards,
The 1001Hobbies team
J
Jean Francois D.
Rating: 5 out of 5
following a purchase from 29/04/2025
Good preparation and serious follow-up. Well done team.
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Frederic L.
Rating: 5 out of 5
following a purchase from 02/06/2025
Still very satisfied with this brand
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Pedro Javier S.
Rating: 5 out of 5
following a purchase from 14/04/2025
Good service and they look for discontinued models.
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Bertrand A.
Rating: 1 out of 5
following a purchase from 10/04/2025
Incredibly slow and...incomplete delivery! B A
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Response from 1001hobbies
Hello,
We would like to inform you that the product "German WWII HQ personnel", initially announced with a shipping time of 2 to 4 weeks, has still not arrived.
Due to this long delay, we preferred to proceed with a full refund of your order so as not to keep you waiting any longer.
The amount has been credited to the payment method used during your purchase. You will also receive a confirmation of this refund from your bank in the coming days.
We thank you for your understanding and remain at your disposal for any questions.
Best regards,
The 1001Hobbies team
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Gloria D.
Rating: 1 out of 5
following a purchase from 22/05/2025
I want to return the item and they are not responding. The phone doesn't work, it rings and cuts off and they don't respond to the email.
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Response from 1001hobbies
Good morning,
We apologize for the difficulties you are having in contacting us.
We inform you that our customer service will immediately send you the return address so that you can proceed with sending your item.
Thank you for your patience and do not hesitate to contact us if you need further assistance.
Sincerely,
The 1001Hobbies team
D
David P.
Rating: 5 out of 5
following a purchase from 28/05/2025
Thank you it was perfect
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Laurent M.
Rating: 5 out of 5
following a purchase from 21/05/2025
very good service especially on the hotline service answering customer questions
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Philippe C.
Rating: 5 out of 5
following a purchase from 24/04/2025
Although the package arrived a bit dented and after a considerable delay while the shipments are scheduled "by return", everything is fine after all!!!
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Guillaume G.
Rating: 5 out of 5
following a purchase from 02/06/2025
Fast shipping, serious, nothing to complain about
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Marta N.
Rating: 1 out of 5
following a purchase from 04/04/2025
Two months waiting for an order. Until I threatened to take legal action, they didn't send it to me, and they said it wouldn't be available until a month and a half later.
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Response from 1001hobbies
Good morning,
We sincerely apologize for this prolonged delay and the inconvenience caused.
The delay is due to the recent relocation of our warehouse, a necessary measure to improve our logistics and the quality of our service in the long term. Unfortunately, this transition has caused unforeseen delays in some orders.
We understand your frustration and offer our sincerest apologies. Please be assured that we are doing everything possible to prevent this situation from happening again.
If you need further assistance, please do not hesitate to contact our customer service at [email protected].
Thank you for your understanding.
The 1001Hobbies team
J
Jean Luc P.
Rating: 5 out of 5
following a purchase from 18/05/2025
VERY GOOD
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Michel L.
Rating: 5 out of 5
following a purchase from 28/05/2025
Very good
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Pascal C.
Rating: 5 out of 5
following a purchase from 14/05/2025
Top
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Philippe J.
Rating: 5 out of 5
following a purchase from 07/05/2025
Very good
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Damien P.
Rating: 1 out of 5
following a purchase from 26/05/2025
Delivery time announced at order: 2 weeks. Actual delay: 1 month. My package took 1 month to arrive, and the first order was lost.
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Response from 1001hobbies
Hello,
We are sorry to hear that your order took longer than expected, and we understand your frustration, especially since your first order was lost.
This delay is partly due to the recent relocation of our warehouse, a necessary step to improve our long-term logistics. We are actively working to resolve these difficulties to prevent this from happening again.
If you haven't already, we invite you to contact our customer service at [email protected] so that we can check your situation and provide you with a quick solution.
Thank you for your patience and understanding.
The 1001Hobbies team
J
Jean Marie H.
Rating: 5 out of 5
following a purchase from 02/06/2025
fast shipping
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Julien F.
Rating: 1 out of 5
following a purchase from 13/05/2025
Delivery times are extremely long and the availability of items according to the site is false. Moreover, the delivery of the ordered products is incomplete contrary to what is indicated on the tracking and no information regarding the completion of the delivery.
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Response from 1001hobbies
Sir,
I am following up on your email regarding the receipt of your order no. UQDMLSUAH from May 13, 2025. We are sincerely sorry for the inconvenience caused by this incomplete delivery and we thank you for bringing this issue to our attention.
We have noted that the Pale Gray product No. 40, reference HumbDB0040, was missing from your package. We understand your disappointment and we apologize for the inconveniences caused.
Due to this error, we will proceed with an immediate refund of the missing product. The amount will be credited to you as soon as possible on the payment method used for your order.
We take your complaint very seriously and we will conduct an internal investigation to understand the reasons for this error and implement measures to prevent it from happening again.
We want to assure you that your satisfaction is our priority and we hope to have the opportunity to regain your trust in future orders. We remain at your disposal for any further information.
Please accept, Sir, the expression of our distinguished salutations.
1001hobbies
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Joseph S.
Rating: 4 out of 5
following a purchase from 23/05/2025
Quite a lot of choices but it remains expensive on some items
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Response from 1001hobbies
Sir,
Thank you for your feedback. We are glad that you found a wide selection with us.
We understand your concerns about the prices. We strive to offer quality products, but we take your comments seriously.
Check our website or subscribe to our newsletter to know about our promotions. Our customer service is at your disposal for personalized advice.
We hope to serve you again.
Sincerely,
1001hobbies
J
Jean B.
Rating: 5 out of 5
following a purchase from 03/06/2025
nothing to say everything was perfect
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David V.
Rating: 5 out of 5
following a purchase from 04/05/2025
ok
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Frederick T.
Rating: 5 out of 5
following a purchase from 12/05/2025
Fast and totally compliant, benefited from a promotion, so very good experience!
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Giuseppe S.
Rating: 5 out of 5
following a purchase from 10/05/2025
Ok good
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Serge V.
Rating: 4 out of 5
following a purchase from 26/04/2025
Order compliant Correct communication Delivery times much too long
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Murat Y.
Rating: 1 out of 5
following a purchase from 14/05/2025
Delivery time too long
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Response from 1001hobbies
Hello,
We sincerely regret your experience and apologize for the delay in processing your order.
We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics depot.
Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its receipt at the depot was delayed, which unfortunately impacted the processing of your order.
We sincerely apologize for this inconvenience.
We hope that the product you received fully satisfies you!
Best regards,
1001hobbies
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Eduardo P.
Rating: 4 out of 5
following a purchase from 22/05/2025
GOOD SERVICE
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Massimo M.
Rating: 5 out of 5
following a purchase from 24/05/2025
Professional and kind
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Gerard L.
Rating: 5 out of 5
following a purchase from 01/06/2025
Very good performance
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Michiel V.
Rating: 1 out of 5
following a purchase from 09/05/2025
The return procedure is terrible. In the email correspondence with customer service, I receive generic replies that do not address the email I sent. My package has been with them for a week now, and I still haven't received my money back, and they do not respond to my emails. Do not buy here!
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Response from 1001hobbies
Hello,
We are sorry to hear this and apologize for it. We have sent you an email asking for the return number of the package.
As soon as we receive this number, we will refund you. Due to a change in our logistics depot, returns are not being processed on time, and we deeply regret this. We are waiting for this number and will refund you as soon as possible.
Best regards,
1001hobbies.
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Paul P.
Rating: 4 out of 5
following a purchase from 27/05/2025
Delivery is taking a long time and the tracking code hasn't worked for a long time. The package is coming from France.
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Pablo A.
Rating: 1 out of 5
following a purchase from 08/05/2025
HORRIBLE DELIVERY HORRIBLE CUSTOMER SERVICE FRAUD TO CLIENT RETAINING MONEY FROM CLIENT
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Response from 1001hobbies
Good morning,
We have received your message and would like to sincerely apologize for the inconveniences you have experienced.
We take your comments regarding the delivery, our customer service, and the refund issues you mentioned very seriously. We understand your frustration and regret that your experience with our company did not meet your expectations.
We have immediately opened an internal investigation to understand the reasons for these failures and take the necessary measures to resolve them. Your satisfaction is our top priority, and we are doing everything possible to resolve these issues as soon as possible.
We appreciate you bringing these issues to our attention and hope to have the opportunity to regain your trust.
Sincerely, [Customer's Name], we cordially greet you.
Sincerely,
1001hobbies
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Jeffrey S.
Rating: 5 out of 5
following a purchase from 01/06/2025
Fast delivery.
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Christian L.
Rating: 5 out of 5
following a purchase from 28/05/2025
Quick order processing, less than 72 hours later I had the product in hand, hats off, great selection and perfect stock visibility.
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Christian R.
Rating: 5 out of 5
following a purchase from 31/05/2025
nothing to report
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Alain J.
Rating: 5 out of 5
following a purchase from 21/05/2025
Ok
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Javier S.
Rating: 5 out of 5
following a purchase from 26/05/2025
The delivery was fast and correct.
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Stregia G.
Rating: 1 out of 5
following a purchase from 02/04/2025
Great your team 👌⭐️⭐️⭐️⭐️🍀☀️🌠 thank you for your kindness
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Response from 1001hobbies
Hello Dear Customer,
A huge thank you for your message, which has greatly pleased our entire team!
Knowing that you are fully satisfied with your experience at 1001Hobbies is the greatest reward for us. We strive every day to provide quality service, carefully selected products, and customer support that meets your expectations — so reading that you find us "great" truly touches us!
Please do not hesitate to reach out to us if you have any questions or need advice for your next desires. And of course, we will be delighted to see you again soon on our site.
Thank you again for your trust,
Best regards,
The 1001Hobbies Team
J
Juan Manuel F.
Rating: 5 out of 5
following a purchase from 05/02/2025
Good treatment and communication all the time, I received the product a few days after they had it in Repeat without hesitation.
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Pierre G.
Rating: 1 out of 5
following a purchase from 15/04/2025
Failure to meet the announced deadlines by a large margin: order placed on April 15, delivery scheduled for April 25 according to the announced deadline on the site, actual receipt on June 2 after phone calls and emails to get precise information. This spoils everything. The order arrived in good condition and complete.
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Response from 1001hobbies
Hello Dear Customer,
Thank you for taking the time to share your experience, and we are sincerely sorry for the unusual delays you encountered.
Your order, placed on April 15, should indeed have reached you much sooner. The delay you experienced is related to a significant transition period within our company, including a logistical move and an internal reorganization of our teams. This phase of change temporarily impacted our processing and delivery times, and we are truly sorry for that.
We are nevertheless pleased to learn that your order has arrived in good condition and complete. Please be assured that we are doing everything possible to ensure that this type of inconvenience does not happen again and to restore a level of service that meets your expectations.
We hope to have the opportunity to provide you with a better experience on your next order.
Best regards,
The 1001Hobbies Team
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Helmut H.
Rating: 5 out of 5
following a purchase from 06/05/2025
The procurement of the item took a bit long, but otherwise a very good item. The shipping was super fast, would gladly do it again.
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