Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews
5 25,4k 63% 4 6 443 16% 3 2 771 7% 2 1 726 4% 1 3 982 10%

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 1 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2021
ALL CLEAR.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2021
Very, very large model store ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2021
very good and thank you
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 05/11/2021
I didn't know the products came from France. Shipping a little long.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 20/10/2021
in this case he should have been more precise in the description and methods of assemblies required
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Response from 1001hobbies
Hello, Thank you for your comments.Please contact us at [email protected] Customer service will reply you as soon as possible. Thank you for your understanding,1001HOBBIES
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2021
Despite a minor packaging problem, the whole thing remains satisfactory.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 04/11/2021
Pretty quick delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2021
Update of an order in progress a little "twisted" on tablet (ipad) but it passes...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2021
Disappointed not to find all the paintings in my revell model box.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 03/10/2021
Absolutely worst scam I have ever fell for. And to think you would even tell me to pay to send it back for a refund. First I did not know I was buying from a foreign company. Second, the product looks nothing like what I ordered from.
Response from 1001hobbies
Hello ,
Sorry for your desappointment but regarding the country on where we are based it isclearly mentionned on the website , and for the products the description sheet was having all the information needed before buying the product
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2021
Fast delivery and reliable packaging Thank you
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Verified Buyer
Rating: 4 out of 5
following a purchase from 07/10/2021
Packaging was good, but info onn delivery could have been better
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 22/09/2021
Very complete website. Very professional home deliveries. This time I had a stock problem with a reference, because when I placed the order there were units available, with immediate delivery of the four references requested. But I guess that due to some computer problem, one of the references had no material left to send me. After six weeks, and after placing another order for other references, they have sent me the three references that were withheld. And when they get the missing one back, they will send it to me.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2021
Good site, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2021
Parts ordered were flush, but delivery times were long for parts that were in stock according to the site.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 28/10/2021
Everything perfect, it took a while to be shipped due to the lack of a product, once shipped it arrived the next day.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 21/10/2021
order correct, but shipping a bit slow
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/10/2021
Order delivered in the correct time (12 days), however the deliveries are not always fast.
I have a pending order placed on October 14 and as of today, November 9, I do not know when I will receive it.
I have been a customer since 2013 and in other orders I have had problems with deliveries. They should improve their deliveries.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2021
It is a pity that the delivery time in relation to the indication of the quote is not respected. I know the products of the brand AEDES which are of good qualities.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 27/10/2021
Not the first purchase, always satisfied Delivery could be a little faster
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/10/2021
I received a mock-up, half of which is missing, and I haven't had a reply despite photos etc.... So I got in touch with Heller to tell them what I think of you.
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Response from 1001hobbies

Dear customer.
First of all, we apologize for the inconvenience. However, at our last exchange, we are waiting for the pictures of your product.
On the other hand, we can't send an after-sales service if we don't have all the information we need to call on our suppliers. Thank you for your understanding. Sales department.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2021
two weeks for 5 items, a bit long. impossible to cancel an item during this time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2021
It's a pity that small volume shipments, in envelopes, are made by Mondial Relay. It's not very fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2021
The item was delivered on time. The product was very well protected.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 02/11/2021
Very good , very fast delivery, just top. did get several mails in French,????
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 28/10/2021
invece delle figure dell'EQUIPAGGIO DEL CARRO ARMATO, HO RICEVUTO IL CATALOGO MiniArt. Quindi completamente un altra cosa che non ho mai chiesto
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Response from 1001hobbies
Salve, Grazie per il suo commento e ci scusiamo. Aspettiamo la tua email a [email protected]. Vi ringraziamo per il vostro tempo e ci scusiamo di nuovo.
Customer service of 1001hobbies.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2021
Good, compliant product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2021
Shipping times can sometimes be long. The site lacks information on product availability. But the sales department is responsive and adapts to complaints.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2021
I'm disappointed, I was expecting an A4 decal and I only received a 25mm x 85 mm sticker, I was misled about the article
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Response from 1001hobbies
Thank you for your comment. The 1/72 decal sheets are rarely on an A4 sheet. We regret that you are disappointed, but if you wish, you can return the item to us.
Sincerely, Laure
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2021
Delivery a little long but otherwise super happy with the items ordered!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2021
The ladybug is very pretty, a carbon copy of the one in the Disney film. Nevertheless, I didn't think it was so tiny.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 07/10/2021
Site very rich in industry articles; easy to navigate with filters. Payments according to regulations. Shipping on time estimated. Average shipping tracking. I did not find the Favorites items page as a memory for future purchases.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 05/09/2021
Good offer. Shipping costs a little high.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/10/2021
Well packed and good updates only negative is that it needs to be clearer how high costs can be as item from France cost almost 25% in customs fees. Would have brought from outside EU as their charges are less
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Verified Buyer
Rating: 4 out of 5
following a purchase from 14/10/2021
I like all the stuff you have.But things are out of stock to often,are I would purchase more
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 10/10/2021
So far everything has gone well. Shipping time is quite long.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 19/10/2021
The delivery notification was not opening. This in contrast to previous orders. Nicely taken care of though.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2021
Very good as usual
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 04/10/2021
The site has gotten better (faster), however, it did take about 4 weeks for me to receive the products.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 22/10/2021
Honestly I try the site very easy and intuitive, however I would like a more detailed description of the products for sale so as not to run into mistakes in purchasing and returns
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